Ultrapom

I leave three stars as the service was great in getting our glassware rental set up for our wedding. Everyone was very responsive and in a timely manner. After pick up and getting prepared for reception my bartenders and I had to go through and re-wash almost all the 300 plus glasses that were rented. We were told they would be washed and ready to go upon pick up, but that clearly wasn't the case. Just more attention to the products they are renting out would be great. It just added a little extra time in preparation for an already stressful day.

Ultrapom is the best place for decorative icosahedron rentals, period. It was the perfect addition to our Thanksgiving tablescape.

Ultrapom did the beautiful decor for my wedding at River Market Event Place. Unfortunately, my Saturday wedding fell on a weekend when both the space and Ultrapom had booked multiple weddings. On the Sunday following my wedding, Ultrapom and my venue - without my knowledge - left up my exact same wedding tent decor for another wedding to use, free of charge. They reused my lighting, draping, tent and chandeliers - all rented from several different companies. Seeing photos from another wedding using my carefully planned, multi vendor-sourced decor was devastating to me. Planning a unique wedding was something I spent months and months on - and one of the few things that distracted me from being diagnosed with cancer the year of my wedding. I wanted my wedding day to be perfect, which it was, but I also wanted it to be uniquely ours. In the days following my wedding I reached out to both vendors trying to understand how this could have happened. Ultrapom and River Market have not only refused to admit fault and apologize, but denied me reimbursement and instead rudely blamed me for inconveniencing the Sunday wedding that was "forced to incorporate my decor into their day." In our communications on this, Ultrapom said there was no way my decor could have been taken down in time before the Sunday wedding and even if it could have been - it would have come at a hefty price. These excuses were only told to me after the company used my paid-for design for another wedding. And unfortunately, Ultrapom posted a photo on Instagram indicating the lights took one person only one hour to take down with one ladder. The post was not only comically insensitive, but clearly showed this could have quickly been done in between weddings. I was shocked, saddened and truly disappointed by my communication with Ultrapom while trying to fairly resolve this issue. I requested an explanation for how this could have happened, and later following many excuses, some compensation for having paid for a beautiful tent to be used at a stranger's wedding. My phone calls and voicemails to try and talk it through went unanswered. After thousands of dollars spent with Ultrapom, the business will not even return a phone call. I hope this review informs other couples what they may face once the checks are cashed and your event is done. Thank you to Ultrapom - your work was beautiful, but your customer service for unhappy clients is appalling. Ultrapom is clearly booking more weddings than they can handle - to the detriment of clients. I would advise any couples trying to plan a unique wedding to be clear in communications here. Ask who else will be using the items you pay for. Otherwise, like me, you could end up lending your ideas, vision, and of course money, to whatever event follows yours. Good luck!

I use ultrapom regularly for chairs. Their showroom is beautiful, their staff is friendly and to call the process "seamless" is a understatement. I don't even shop around any more. I'm an ultrafan of ultrapom.

If you are getting married and don't want to end up with a million vases or birdcages, you should check out Ultrapom. Their rentals are very cute and trendy, and they're great to work with. Placing my order online was super simple, and they even have a storefront now so you can check out their rentals in person. I'd highly recommend Ultrapom rentals for any event!

They were great! Loved the options for our wedding! The chandeliers were beautiful! It really created a beautiful atmosphere!

We hired Ultrapom for our summer wedding. The morning of our wedding, all of our items were delivered to our venue except for 200 lilac linen napkins to be placed on our guest tables. Because of this, we were forced to use paper napkins and it took away from the overall vision I had for my decor. When I reached out after the wedding, Ultrapom insisted that they did indeed deliver the napkins even though I ensured them that my mother, bridesmaids and I checked every box in the building and never saw them. I was then informed later that the napkins were actually missing from their inventory; however they still insisted that they were delivered and even suggested that one of my guests or other vendors may have taken them. I requested a refund and was ignored for several weeks as they said they wanted to find the napkins first and then decide. I was extremely disappointed in the customer service and feel the situation was handled poorly. I would not recommend Ultrapom for other brides and/or wedding planners. Although their items are beautiful, the process was a headache and not worth the extra stress.