The Walking Company

Just finished shopping at The Walking Company at the Independence Mall in Independence, Missouri. My mom has had really bad plantar fasciitis pain for a while now, exacerbated by memory foam tennis shoes. Thankfully we were helped by Daniel M. today, who was extremely patient, knowledgeable, and helpful about the needs of my mom's feet. He provided great customer service! We felt comfortable purchasing the shoes and compression socks from him, because he genuinely believed in the products and didn't try to push sales (which would have completely pushed us away). My mom's feet are already feeling better. We would recommend this store if you're able to get Daniel to help you!

Maybe it's just the one clerk, but the customer service is utterly atrocious. Waiting in line at another store I was chatting with a man who also experienced rude service from the same woman. I wrote to the company. Too bad. The store is otherwise nice.

Great shoe store with excellent products, extremely knowledgeable manager, who was very patient. The shoes he helped me select were very supportive with my high arches. We travel a lot and walk quit a bit. These shoes were amazing. The store was nicely arranged and displays tastefully done. This location is so much more welcoming than the OakPark Mall location. The sales people,there, could care less if they helped you. So glad I found the Independence Center location. I will be back.