The Rail Bar & Bites

Came here after a long flight. Got the wings asked for extra crispy. They weren't extra crispy lol. The service was good. She was the only person working. The seating area was nice and clean.

I stayed here at the hotel for a fencing tournament and two days in we got hit by a snow storm leaving us stuck with no where to go. The bar and kitchen was the only restaurant open in Kansas City, so we had no choice but to eat here. I must say I have never in my life seen such hard working people. There was a hour and a half wait for tables and food and the staff kept a positive, joyful attitude all night no matter how rude other customers were. I sat at the bar because I was alone and had Aidan as my bartender. She was the best bartender I have ever experienced! If you go here I would recommend asking for her! Our food was delicious no matter how long we waited. She told me they had help from people who weren't even supposed to be there that late. They ran out of food it was so busy! It was just a wonderful experience. Props to the rail!

Great experience! I ordered to go at the bar. Id order the Turkey sand again. But Id pay for extra meat because this was definitely not much meat and alllll bread. Still good. Fries tasty. The spinach artichoke dip was very chunky but good. Naan bread was delicious!

There's not much choice within walking distance downtown Kansas City COVID has not been good for business.... I ordered the BBQ bacon cheeseburger it wasn't bad maybe a little charred it sure wasn't cooked medium but more the well done.

The Rail Bar & Bites is the hotel bar at the downtown Crown Plaza hotel. This is not a destination bar but rather a nice respite for hotel guests or individuals downtown attending an all day dance competition (that would be me!). I stopped in for a comfortable chair, drink and upon the suggestion of the bartender, made from scratch steak soup. The soup is actually very good. The soup was full of tender pieces of steak, corn, potatoes, celery and tomatoes in a thick beef stock. Upon seeing my soup, two fellow patrons ordered bowls as well. Three stars for the drink prices. $10 for the Crown & Coke was on the high side for a basic hotel bar. $12 for the soup.

Reasonable prices and wide variety of choices for a hotel bar and restaurant. Had the quesadilla and French dip. The bartender was had amazing customer serviceFood was delicious and prices reasonable

Food was t good but service staff was awesome. It was very popular over the weekend and the service staff all had great attitudes and quick service every day I visited. I did not find a single menu item that was good (tried nachos, onion rings, burger, wings, fries and pretzels) during my stay. Who ever is in the kitchen LOVES THE GREEN GARNISH but needs to slow down on it a bit . Again great staff and drinks weird food.

What a great experience, great recommendations, and great food.Roxann was our waitress and she was absolutely awesome! Friendly, nice, attentive, full of energy and had great insights about the menu.She recommended the Creamed Potato & Bacon soup first. OMG, it was awesome! Loaded with flavor and bacon. What more could you ask for? Creamy, smooth and very delicious. I just got the cup, and I'm glad I did. If I had ordered the bowl, I would have finished it off and licked it clean, thus having no room for dinner. Great suggestion!The Spinach and Artichoke was our appetizer. Another suggestion and another win! Perfect!For my dinner, I had the White Cheddar Macaroni & Cheese and, yes, another win win! It, like everything else was yum...yummy!My dinner partner had the Quinoa & Kale salad with salmon and he said it was great....well, when he mumbled something between bites, that is.All in all, we had a great dining experience and a great meal, plus some leftovers to go for tomorrow.Again, Roxann was outstanding and her suggestions were spot on! Thank you.Of course, I will be back. I heard that the menu is changing once again, but I hope they keep these items on it as they rock!I'll be back for bacon and Mac & Cheese!

A truly enjoyable experience from start to finish. Once seated the server was quick to get our drink orders and recommended a couple food options. Our food was prepared quickly and came out hot and delicious. Twice during our meal the chef came out to see how everything was.A good place to get food or they have a full bar on the other side of the lobby.Also great customer service.

It was a Fantastic experience! Such a pleasant bartender and staff! Food was great! Hotel and atmosphere was exceptional!