The Gown Gallery

Gown Gallery ended up being the only place that I searched for wedding dresses. My party of 3 and I were treated with kindness from all staff we interacted with. My consultant really listened to my likes and dislikes, adjusting the options of dresses that she brought me based on feedback I provided. At the end she convinced me to try a wildcard dress with an entirely different silhouette than I thought I had wanted but still retained other elements that I was looking for in a dress and I'm so glad she did because that ended up being the winner. I didn't end up purchasing a gown on the day of my appointment but it was easy to call back and purchase it over the phone.I also had Gown Gallery complete alterations, the seamstress was lovely to work with and helped get the dress to fit me perfectly.I would definitely recommend future brides go to Gown Gallery!

Honestly, everything was great until it wasn't. I was not the one purchasing my dress so after I found my dream prom dress I put it on hold and then after discussing it with my family I called and purchased the dress over the phone. (Mind you, this was a $600 dress). The card was charged, I was told the dress will be set aside and I set up an appointment to get it tailored for a later date when I bought it. I came back the day of my tailoring appointment, just to find out that my dress had been sold. Now you can imagine how I felt when they told me that my dress was not there. I was told prior that my dress was obviously set aside, therefore not in the for sale racks. I was told that I could try to find something else that I liked. While doing so one of the ladies that worked there told me that my dress had been on the racks the day beforehand, I ended up asking for a refund and got it. I called pretty much every shop in KC trying to find the same dress and was unfortunately out of luck, I actually had to go on the designers website and called them, they pointed me towards a california shop that shipped. I got my dress for cheaper than the total price at The Gown Gallery (shipping and everything included). Honestly do not recommend, this was just my prom dress. I can't imagine this situation happening with my wedding dress.

They are great when you are trying and buying a gown. Hannah does not return phone calls when your dress is late arriving and they have no answer why. If you decide to take the dress with out altering from them them become very brash and distant. A complete change of attitude.

The Gown Gallery is in a really beautiful building downtown, and the interior is modern and cool, with a fantastic view of downtown KC. They have an excellent selection of mid to high end gowns and personal consultants for each bride-to-be. I was recently the guest of a family member who is engaged, and obviously very excited to say "yes to the dress", but unfortunately The Gown Gallery fell flat. Upon walking into the boutique, we were asked to sit down and we were offered water. We sat at a table for 13 minutes waiting...with no instructions, and nothing to do, when we were finally told our consultant was finishing up with someone else and would be with us shortly. We sat for 15 more minutes and eventually our consultant joined us. This would have been so much better if we'd had a book of dresses to look through or offered a refill on the water...anything would have been better than awkwardly sitting in the middle of a room with nothing to do. When our consultant finally joined us, she was very "business-like", and didn't seem very happy for our sweet bride at all. I understand that people buy wedding dresses every day....but brides want to feel special, and her entourage wants to have fun with her while she tries on her potential gowns. At one point we told the bride we didn'tlike a dress she was wearing, and we were actually scolded a bit by the consultant....but that's why she brought us with her! This was not a fun and exciting experience for any of us, and we did not end up purchasing a gown here. The bride told me later she didn't feel like the consultant listened to her likes and dislikes very well. The Gown Gallery has gorgeous dresses, but the experience overall was not pleasant, and our bride ended up finding a dress elsewhere that day.

One of the best places to get a dress hands-down. They even help out the men who need a tailored suit! The staff is extremely friendly, helpful, and attentive. I always love the experience in this building because the vibe and the design has been set up so welcoming you feel at home. Definitely would recommend! P.s. while you are getting fitted, you have a wonderful view to look at!

Unfortunately, the communication from the online form is not transpired and we received an email to call the gallery. We were then a bit scoffed at for the budget that was stated. The lady repeated after me and then told me they only have gowns from $1500-$9000. My suggestion would be to instead ask if the bride is flexible on the budget since those details are not advertised. Lastly, they asked to put a card on file and assumed we needed to call back to do so. My suggestion explain first why the charge is being needed to be placed on file and ask if we can proceed ($50 charge is placed on the card if there's a no show or cancellation within 24hours of the appointment). Unfortunately, it seemed as though the consultant felt since our budget was $1000, we couldn't afford to put a card on file to guarantee the appointment.Ultimately, the bride asked me to cancel the appointment due to this experience. Every bride is worthy and whether the budget is low or high, treated like a star. Hope the company uses this experience to further educate staff as well as make some changes to the online form or discard it altogether since it doesn't seem like an effective communication tool.

I will gladly update my review after my recent experience with Gown Gallery. They redeemed themselves!I purchased a bridesmaid dress for an upcoming wedding in June and decided to give Gown Gallery a call for alterations... I was a little wary because of the experience with my wedding gown (see previous review). On my first appointment to have the dress pinned for alteration, the seamstress Pam was quick and precise. It was a breeze to schedule a follow up appointment, and 15 minutes after walking in the door, I was done! Each time I've called, someone is there to answer the phones. This was one of the ways I felt Gown Gallery could improve, and they certainly have. Everyone I came in contact with this time around was helpful, genuine and friendly. The dress turned out lovely. Pam did a wonderful job and it fits like a glove. There were no issues this time around and I could not have been more pleased with my experience. I will continue to recommend this place to all my girlfriends and would definitely use Gown Gallery again for any upcoming weddings.

They have gorgeous dresses but had a terrible alterations experience. Knew they would be on the pricey side, but was willing to pay more to make sure my bridesmaid dress was altered well. Unfortunately, I did not get what I paid for this time.Paid $130 to have the dress hemmed, bodice brought in, and the shoulder slightly adjusted. Along the way, the front pleating was mangled and I was told by the seamstress that "that was the look the designer was going for" and she wouldn't be able to change it without ruining the other pleats. There is NO way the designer intended for the front of the dress to look like this. I ended up having to try and salvage the front of the dress myself. Would not go back for alterations ever again, be warned!!

I got my wedding dress from here and could not be happier with it. However, I would like to share some complaints. First, when I was trying on dresses, my saleslady Gwen brought a bunch of dresses for me to try on. Great, except for the fact she had me try on several dresses I clearly told her I did not like. I was patient at first, but eventually asked her why she was having me try on these dresses I so clearly would never choose, she simply said "Oh we just got them in and I wanted to see them on someone." Let me be clear about this. Gwen had me trying on dresses that I had already clearly informed her I was not interested in, seemingly in an attempt to make a commission.Next, I ordered my veil the same day as my dress. At my first fitting, they had the color of my veil wrong. Apparently, the "designer" of the veil happened to be there that day and I was told that they would correct my veil to what it was supposed to be in the first place. I had my hair trial today, and my veil was supposed to be available for me to pick up according to the Gown Gallery. It was not, and I was given a "loaner" veil for my hair trial. It has been MONTHS since I have ordered and paid for it, so it makes no sense why it is still not in.Everyone I have spoken with at The Gown Gallery has been very friendly. It just does not seem anyone knows what they are doing there, and though I love my dress I found there, I would not recommend this place.

Only one star because picking out my dress was the fun part. Everything else about this experience has been awful and nothing but anxiety inducing for an already stressed out bride. There is little to no transparency in this company whatsoever. I was told multiple times in December I would have my dress and now just radio silence. I have not received any information about my wedding dress order, who knows if it's even been ordered, and my wedding is only a few months away. The ordering department person is always out of the office, never responds to messages/emails, and voicemail is full. I'm so frustrated and upset. All I want is the dress I fell in love with and the thought of not having that on my wedding day just ruins this entire experience for me. I know I'm not the only one going through this, and shame on The Gown Gallery for not attempting to do better for their brides!!