The Fontaine

Not sure why this place gets some much hate, the staff were friendly, the rooms were clean and well kept, and the pool and restaurant were divine. There were a few hiccups along the way like the beer taps were offline or not having OJ for breakfast one morning but everything else made up for it and I would def return for another stay. The surrounding area of Westwood and the plaza were also phenomenal additions to the stay as was the shuttle service. A solid 4 from me!

I would have extended my stay here again and again.The Fontaine legitimately represents what I believe the hospitality industry has lost at many establishments. All of the staff that I interacted with were kind, attentive and accommodating. From speaking to a late night reservation representative to the late night security personnel, every single interaction improved my stay.Hands down, if I ever visit the area again, I will stay here so long as they have availability. I didn't have a chance to venture to either of the restaurants or the roof top pool, but I did play corn hole in the back courtyard with a couple who were also staying there. The room was AWESOME and far exceeded what my expectations were. Happy camper over here!

Nice sized rooms. We were on the 4th floor. Small fridge, bottled water , chair & chaise to relax on. The shower is great and plenty of room on the bathroom vanity.We had plenty of room to hang with another couple as the bar was standing room only that night.

Went to the rooftop restaurant. It did not disappoint. Service was not on, and the drinks were delicious. Food was out if this word.

Very comfortable very quiet very accommodating hotel. Great rooftop bar, great food and the rooms were very comfortable. Climate control was easy to manage. Housekeeping did a great job but most notably, the front desk staff was exceptional. There were four different employees whom I worked with throughout the week and they were all very good.

Check-in was fine, friendly & accommodating. Dining at the top was underwhelming. I expected a better menu than quesadillas & doughy pizza appetizers. Server was visibly having a bad night. Last night for the pool, what ever. Slept well, nice bed & pillows. Clean room & bathroom. Unfriendly barista couldn't be bothered in the morning, but the Americano was good. Breakfast at the top a little better than dinner. I had one of the benedicts. I accidently left my DL in the room. They did recover it, but have outsourced return service to "LeftMyStuff". Cost me $36 to send what could have been dropped in the mail w/ an envelope & stamp. That was Monday after the Chiefs/Bears game. I have still not received my DL. Would not recommend...

Stayed here with a large group for a two day meeting. My room was spacious and immaculate. Everything looked new or recently updated. The meeting spaces were great-- quiet and inviting. I enjoyed getting my morning latte at the bright and airy cafe in the morning. The front desk staff was friendly and patient with me as I had several unusual requests. All of this I sort of expected due to the price of the rooms, but what put it over the top was hanging out at the rooftop bar in the evening. The bar is crazy stocked and they offer all kinds of cocktails and 6-8 beers on draft. Wonderful hospitality and they made sure all 12 or so of us were taken care of and having a great time. Would totally recommend this place if you're planning a meeting or event. It's not your ordinary venue.

Rooms are not cleaned very well. Been here two nights and housekeeping has not yet removed a dirty coffee cup. Lights surrounding the mirror in bathroom blink on and off. Coffee machine in room barely works. After 5 tries I finally got it to work the next morning it just would not work at all.

Probably pretty good for Kansas city.Could have been better.Bar staff was overwhelmed.Could not get anyone to turn over my room.Not bad at all, I was just expecting better.

This is one of the worst hotel stays I've ever experienced. I was so excited to try out the Fontaine as I travel to KC about once a month. To say it has fallen far below expectations is an understatement. Upon checking in to room 422 on 10/9 around 11pm, I noticed my room was dusty, there was hair on the nightstand, one of the lamps on the wall was loose and didn't turn on and the closet light didn't work. Because I'd arrived so late, I decided I would share my concerns in the morning. When I went to shower on 10/10, my shower would not get hot. I called the front desk and spoke with Donyell (unsure of spelling). I told her the water wasn't getting hot and she paused and waited for me to say more. I asked if someone could take a look and she informed me maintenance didn't arrive until 8 am. I had to leave the hotel by 8 am in order to make it to a client meeting. I asked if there was another room I could shower in and she noted that I could pack up my things and move to another room but she couldn't guarantee hot water there either. I didn't have time to go back and forth so I took a cold shower. Fast forward to 10 pm on 10/10. When I returned to the hotel after a long day's work, I shared my concerns with Nathan at the front desk who offered to move me to another room on the same floor. He was extremely apologetic, pleasant and helpful. I moved to room 420 within ten minutes after Nathan ensured the room had working hot water. While doing my nightly facial routine, I went to adjust the vanity mirror and noticed it was loose. I tried to adjust it carefully and it came off its hinges and shattered on the floor. I called the front desk but the phone was so static filled I couldn't hear the other person on the end clearly and she told me to call from my cell phone. I spent about 5 minutes searching for the direct number because the number on the phone did not connect me to the local number. After two transfers and trying to get connected to the front desk, no one was answering so...in my pajamas, without makeup and after a 14 hour day, I had to go to the front desk to request housekeeping to help me get the shattered glass. Donyell was not at the desk when I arrived, but soon after came with a paper plate and got pizza slices from someone at the desk. When I told her why I was there, she was extremely curt and asked if I wanted to move rooms. I told her I just wanted to clean up the glass so I didn't cut myself in the morning. I told her I tried calling down from my cell phone as she'd instructed and she rudely interrupted me and said, "I know, we didn't answer the phones because we're busy." It was insulting to say the least because she wasn't busy, she was getting a paper plate for pizza, which I don't have an issue with. I take issue with her tone, her rudeness and her inability to mask that she was annoyed with me. She snarkily said, "420, got it."Jordan came up shortly after and was a gem, kind and apologetic and expediently cleaned up the glass. I've not ever been treated so rudely for kindly and patiently expressing concerns about my hotel room. I will not EVER stay here again and one of my clients asked at dinner about whether I'd recommend the Fontaine because she's local and was considering a staycation and I strongly cautioned her that the reviews didn't match my experience. I took pictures of the dirt in the second room where a towel hook is coming out of the wall, the floors are dirty, the toilet paper dispenser looks to be coming off the wall, etc. I work in leadership and management and I'm appalled with Donyell's unnecessary rude demeanor. She is NOT a good face for your front desk. I was nothing but kind and patient when I expressed my concerns and I was not met with the same kindness and courtesy. For some reason my photos won't post.