Strasser Hardware

Strasser Hardware is everything a hardware should be: stocked full of things you need and of people willing to help. On one hand it's exactly like it could have been if your grandpa had taken you there but it has all the modern things you need for today's hardware.I recently needed a few electrical items and a piece of black pipe for a gas line. I had a piece of pipe and needed a few inches cut off but as cheap as the pipe should have been, I was ok buying a new piece and asking them to cut and thread it so it would be worth their time. They would have none of that. They cut the piece I brought and threaded it and wouldn't give me a price for it - they said it was ok, they were glad to do it, and asked that I just come back sometime. I will. I will even drive much further than to my local Home Depot or Lowe's because not only did Strasser have what I needed, they genuinely understood the importance of creating a relationship.

r. I came in with my husband to price out a chain saw blade. He came over and clearly it was an issue to help us. We choose not to purchase, placing it back in the shelf. We said goodbye to the manager and the employees standing with him. We were almost to our car when they came running out of the store asking where the chain was. We stated on the shelf, did you check or just accused us of stealing. He stated he had not checked the shelf and was not accusing us. I would have to say chasing a customer out of the store is enough to say you are accusing. This this point he started cussing and screaming, getting in my husbands face.We have spent a lot of money over the years in this store.

Great selection for tools and hardware.Customer service is better than the big box lumber yards, but not as personal as it once was....Still prefer going there over other places...

There's something about going to a classic hardware store like Strasser. If you're making frequent hardware store trips, it often means you're knee deep in the best times of year in KC, either spring or early fall. They've got that earthy smell, you can bring dogs in, you're about to start a project that you're hopefully excited about and more excited to knock out and have a beer on the porch afterward. Strasser is a KC staple with the big, bold letters printed on the side of the building that anchors a western stretch of SW Boulevard. This is a hardware store with a history, and better than that, it's still a go-to in the age of suburban box stores. This hardware store has pretty much everything you need.I'll admit the last two times in I haven't encountered the friendliest service, but nothing overtly rude, just maybe a bit more aloof than my smaller neighborhood hardware store. Local, helpful, easy in and out, no-brainer over some other places in town.

The mack daddy of hardware stores! Strasser is a venerable institution. Dependable, always there for you, never without a sense of humor and full of answers to your every question. Yep. Strasser is like your dad (but only if your dad is old school and awesome). Things I've bought at Strasser:-clothing racks (ah, living in old houses is charming, but people obviously were not clothes horses back in the day)-a gorgeous vintagy patinaed watering can -tomato cages-painting supplies (so much cheaper than getting them at Sherwin Williams and they have a good variety of quality brushes, sponges and more. They have paint, too, but if you're into a huge variety of textures and shades, you're better off at a dedicated paint store obviously). -a door mat-extension cords-electrical equipment-duct tapeWhoa, I'm starting to sound like a serial killer now...Holy crap, and there's free popcorn, too! So, you go to the hardware store and get a treat out of it, just like the old days. Yep. Strasser knows what they're doing.Dad also only hires the nicest people. There's the friendly guys and girls who roam the aisles asking if you need help (no, seriously! And unlike at HD, they have the bloody answers!) and then there's personable cashiers who make check-out both fun and a breeze.You'd be a fool if you don't make it your one-stop over the hellhole that is Home Depot. You know your dad would agree because he probably hates Home Depot, too.

My 76 year old mothers window air conditioner unit went out that was purchased at Strasser Hardware and was still under their 5 year warranty which she paid for. Thursday we were told a new one would be in by the following Monday and we could swap it out. Monday when we called to see if it was in we were told the new owners were not honoring old warranties. No call to notify us while she waited in her hot house for 5 days. Michael the manager and Vicky the purchaser pointed fingers at who dropped the ball and there was nothing the owners would do to help us. Horrible customer service. My father while alive spent all his time shopping at this store and this is how they treat long term customers. You lost our business and anyone else that will listen to how you treated our family. Shame on you!

Best hardware store in KC. Hands down. They've got everything you can think of. Tons of Milwaukee.

Strasser been the standard best hardware with great help. Problem is their prices are very very high... at least twice what you pay at Menards or Lowe's. Not going back unless desperate and i was. Great service. yep. but you are gonna pay out the nose!

Don't be fooled because this isn't considered a big box store - this place has a HUGE assortment of hardware and tools! Their selection of bolts and fasteners is one of the widest and best in the city. It's great having them located smack dab in the middle of the city and right off the interstate.

I moved from Kansas City last year and have shopped locally owned small as well as the big box hardware stores. Every time I do it really makes me miss Strasser's. Even though I lived In Parkville where nearby both Home Depot and Lowes were located, I never minded the drive to Srasser's because of the fantastic selection of goods and the best customer service I ever had. Every single time I was there over the course of 30 years I always left satisfied. I sure wish they would open a store in St. Louis, it would be a huge success.