Shake Shack Lees Summit

Shake Shack is never a miss for me! The staff were super kind and friendly and my food was made hot, fresh, and fast! I've been to this location a couple times and I've had a great experience every time. The burger is perfect in every way and the cheese fries are probably my favorite thing in the menu. I always get them. SS had amazing milkshakes, but I opted to get a drink this go round! As always, Shake Shack will most definitely see me again!

Been here a few times for carry out and they have messed up our order several times. I suggest checking your order even opening the wrapper to see if it is correct. On the last visit I got the smoke shack and it was drenched in what tasted like liquid smoke to the point the bun was soggy.

Fries, over done in grease...burger, poorly made with very little slaw. Service and environment are always nice but at this location, the food is not...

I came back and bought the shack burger but it's still too burnt on the outer edges. The other aspects, such as the cheese inside the mushroom patty was still fine and gooey. I did order this online through their app, and it was ready promptly.

I've had Shake Shack a few times before in two different states, when I saw there was one by where my daughter would be competing I was excited. Despite the past reviews I still like giving these establishments a chance. I decided to use the kiosk to order, It was quite easy. It was almost lunch time, they weren't busy so my food was ready fairly quickly. A nice young man brought me my food and made sure I didn't need anything else. I had the Shroom Burger, fries and a water. This burger was as delicious as I had remembered it was the last time I had it in Seattle. The outside of the mushroom was crispy as it should be. I was in shroom heaven. My daughter had a Shake burger and of course I had to steal a bite. This burger was tasty, the meat was seasoned well and warm. She really enjoyed her meal. We both enjoyed the crispy fries and the refreshing water. I'd say we would definitely stop by again.

They never have items on the menu. Have been several times to get the dairy free shake and other food and they always say, "sorry we dont have that". I ask why and they say they just dont have the materials. So consistently disappointing.

I've never had shake shack before, even though they're in my part of the US. After an extremely long day of road tripping and very little eating, my friend suggested SS for a late dinner. The drive thru was busy, but not extremely bad. I ordered a normal double patty shack burger with meat, cheese, and shack sauce. It was incredibly fresh, hot, and better than I anticipated! I'll definitely be trying other Shack Shakes around me and hopefully, they'll be as good as the one in Lee's Summit.

I love their burgers and chicken sandwiches, and fries if I'm eating in and they're fresh. they're not very good if you get them delivered. the shakes are amazing. I actually really like the ordering system on the tablets. the atmosphere inside is very welcoming, spacious, comfortable and clean. I've gotten very good service here. my husband says he had a bad drive thru experience once (waited forever), but I always go inside and I've always gotten good service.

All Hat and No CattleI had really looked forward to the opening of Shake Shack. From the outside it looked very promising. Sharing their parking lot with an upscale middle of the road restaurant that claims a great reputation for chicken and prime rib, I envisioned something special. But special does not always equate to outstanding.The modern building is clean and inviting. Their Health Department rating of "99" attested to that image of "clean." There is outside seating with a commanding view of Prior Road traffic and the back of Kohls department store. The sleek interior, that sports computer terminals for ordering if you do not want to deal with cashiers, has a minimalist feel and a lot of open air. You order up front, and pick up your order at the counter when someone calls your name. Then remember to "bus" your own table.While being a "new to the area" restaurant I was not surprised to have the cashier stumble on explaining the differences in their burgers, but she did soldier on. Their menu did have a number of options for toppings on the burgers, chicken sandwiches, and even a hot dog with a cheese sauce. Drinks included soft drinks, shakes (no malts), along with both beer and wine!After putting in our order (a standard burger, hot dog with cheese sauce, single fries, a soft drink and a shake for a bit over $27) the card reader "suggested" a tip for some unknown person who has not done anything yet! Since I had pretty much grown up waiting tables at everything from a pizza place to a fine dining Kansas City Streak House, I never had the arrogance to actually ask for a "tip" when taking an order! Shameful!After an almost ten minute wait (fast food?), I picked up my order. While the burger was dressed with an abundance what appeared to be fresh vegetables and a thick bun, the burger itself did not meet todays standard of a 1/4, 1/3, or 1/2 pound patty. Not only was it over cooked throughout, it was about 1/4 inch thick! I realize beef prices are high, but this was sad. My hot dog was the typical size found in budget packages found in your local supermarket, split and grilled, on a standard bun that was larger than the hot dog (about 6 inches long). The cheese sauce reminded me of Cheese Whiz. The thing that stood out the most was the flavor, or lack of flavor, in both the burger and the hot dog. Yes, the burger might be made of the advertised Angus mix from humanly treat cows, but I had expected some flavor - either good or bad but not bland. The all beef hot dog was no different as were the fries. All for over $27! Yes, all hat and no cattle!While this may be an example of what we should expect as the "new normal" for "Fast Food" then I will take Unk's, Hardee's, or McD's and not return for my lesson in virtue signaling.

First time here and my husband never had Shake Shack before and what a great first impression. Was greeted and helped right away. The place looks super clean and the food was delicious! It definitely hit the spot. We had a great experience. Will definitely be coming back.