Running Horse Ranch & Home

Went in a few times to purchase items in this store, and was treated as if I were in the wrong store. This is a hard ware store, no? Asking questions... don't even bother. They just point toward to direct of whatever you are looking for and you hope that you pinpointed the invisible line and dot they had in their head as to where the item is in the store. The owner is all up in your business and follows you all over the store. The older lady at the register is cold and doesn't say thank you for coming or anything like that. The tall younger man at the store is just as cold. The whole family is weird. Don't waste your time and money here. Go somewhere else where you may get treated like an actual customer who is appreciated. I didn't get kicked out of this store, just made to feel like the next time I do, I may get kicked out. LOL. This place was like walking into the TWILIGHT ZONE!

I got kicked out of this store today.Rick Clark kicked me out because I know someone who didn't want to wear a mask in his store. I was wearing a mask and have purchased many products in his store. I will never purchase anything here again, and will tell all of my subs and anyone in Platte City not to buy from Running Horse Ranch and home. In a time where small businesses need all the help they can get, I can't believe this happened to me in this store.

Very poor customer service. Employees follow you around expecting you to steal something. When you ask a question the employees just brush you off and walk away. I'd rather give my business to a company where the employees actually do their job and help the customers when needed.

I've got no issue with the store. Well stocked and clean. However, I couldn't even take my cart back in the parking lot before some white haired employee runs out, jerks the cart away and looks at me like I'm the devil incarnate.Seriously, I'm standing next to my car, give me a minute. There are no lack of stores of this type in the area I shop in. I'm not going back where the employees look like they're going to get froggy and light me up in the parking lot.I'll shop in St Joe next time.P.S. I'm not the Kevin mentioned in the other review. Lol

Do not waste your time at this place of business. Well worth the drive somewhere else to get what you need. The store is very nice, clean and organized. However the customer service is not even worth even the 1 star review. I am writing this on behalf of my family member who was mistreated and "banished" from the store. He went in to purchase a certain length of hose and a few fittings for it. He called for help to cut the hose length. He waited. He saw the cashier was busy with a line of customers. So he measured the length, cut it himself, and went in line to pay. As he was paying, the man, who I guess is the owner, shook his head at my family member. He responded "I tried to get help and I saw you all were busy so I cut it myself". The owner continued to shake his head, and then come up behind him while my family member was paying, encroaching on his personal space and making him feel intimated. He asked the owner to "back up". He refused and told him to "cancel the sale" and he is "banished" from his store. He leaves to go to his car, the owner follows him out, takes a picture of my family member with his phone. There was no other confrontation from my family member other than the "back up" comment.With this story being retold to me and my sister after the fact. We head to the store to hear what was the issue with cutting a hose yourself and getting banished from the store (the other side of the story). When we entered the store, asked for the owner... The owner proceeds to deny he was the owner, he lied about being behind him in line, he told me he flipped him off in the parking lot (not the case- he waved bye), said his son (the owners son) was also there during the issue, and said he didn't shake his head at him. If you read past reviews you will see they will agree with this post. He never apologized or tried to heal the issue. He started the entire conversation with "he was causing trouble" and that everything I just listed is a bold faced lie. This is not how you handle customer issues. This is not how you run a business that deals with the community and people in general. You don't blame your customers and "banish" them from your store bc you don't want to handle customer issues. I was never going back in this store anyways, but now I just want to inform consumers, to never waste your time here. They might have what you were looking for but the lack of customer support and harvesting future business is a joke. Note: We were also "banished" from this store! see yah!

went to buy boots today and soon as I walked in I was told I had to leave the store because the last time I was there I was moving merchandise around the store and stacked a bunch of dog food on top of calcium . I never even looked at dog food in this establishment and I definitely wasn't moving merchandise around. I hope he's happy that he lost about $500 today because My friend and I were both going to buy a pair boots and gloves for work. Do not shop at running horse Farm and home they don't need the business apparently they have too much

If you know what you want, are familiar with the store, and need zero assistance then they're not bad. Ask any questions or browse and they are incredibly rude. I saw a customer last summer who was buying bags on concrete. There were a few bags that had obviously got wet and were solid as a rock. The customer asked for the new skid to be cut open because he didn't want those ruined bags. Two employees screamed and cussed at him and told him he doesn't get a choice and would take those bags. When he refused, they said they were calling the cops. There's never anybody in the parking lot. No clue how these people are still in business with the number of similar complaints.

Only reason this places gets 1 star is because it's the only store within 20 minutes to get somthing if your in a pinch.

This is a staple In the community. The owners recognize regulars and are friendly and knowledgeable.

For years I have enjoyed shopping at Running Horse. The inventory is amazing, technical advice and support is right on and assistance is very kind and reliable. I know there are some customers who may expect to cut to the front of the line and expect 4 employees to drop other customers for their own personal priority assistance but all I have every witnessed is diligent attention to customers and detail. This family always works and I admire their service as a ranch and as a home customer. Thank you and I look forward to remaining a loyal customer to a customer-loyal family business.