Paint Glaze & Fire

I've been in several times, so this review is a collection of my experiences. This shop is more a 'help yourself' type of atmosphere where you check in at the front, pick out your paints/ pieces, sit down, paint, then check back in at the front to pay. They say they will notify you in 2-3 weeks when the pieces are done, but more than likely you will have to call and ask for an update. The last time I stopped in (after calling to check if my pieces were ready- they were) my ceramics were misplaced and I was told I would get a call to notify me when they were found. I never received a call so I had to call back in -again- to which I explained the situation and after a brief hold on the phone they told me that my piece was at the very front and waiting for me. The person on the phone was not apologetic towards the situation in the slightest bit, and it feels like a trend that the customer service is lacking throughout my visits to Paint Glaze & Fire. They have some cute pieces but I think pricing is on the higher side when you take in to account the painting fees. However, I would probably feel better paying this if I felt valued as a customer. While I've chosen to give them another shot in the past, this past time will more than likely be my last.

Great place for date night, family night, or any excuses to hang out. We didn't try the beverages but I am sure it's tasty. Lots of pottery to pick from, my son truly enjoy the experience. We will definitely be back.

Check to see if they moved. I did my dog's footprint which we use as a coaster. I suggest not using black lettering but rather make an abstract design.

The staff was so helpful! We called and made a reservation, they walked us through everything and were so welcoming. They sanitized the tables in between reservations and everyone had masks on too! It's a great affordable, socially distant way to create!

This place is very cool. It is crazy busy so be sure to make reservations. They offer season items, household decor as well as useful items. I went for a pitcher that I wanted to use as a vase . The appointments are normally an hour or two but mine took me 4 hours to paint!!! Be careful with your ambitions, painting glaze is much more challenging than using paints. I'm not much of a painter and as long as you stick to basic designs, piece should turn up good. The turn back time is usually 10-14 days due to holiday time but I received mine within a week. Happy surprise. The staff are super sweet girls willing to help and comfort you along the way. They have a coffee shop, personally I thought the coffee was disgusting. Their smoothies on the other hand were great, fresh made no additives or preservatives. All organic, all delicious. I wish they had more options for vases or household goods, I thought the selection was limited. It is expensive but you're paying for the experience, which I guarantee will be a memorable one. I wasn't a fan of how many kid parties were there. The place isn't big and with space and seating neighbors limited, the noise was constant. I was afraid someone would bump into me and brake my piece. If you are interested in doing glass, you have to book an appointment specifically for that. They don't do walking for glass as it is more complex than clay. Overall, I would go again now that I know these things and better plan it. I want to try my luck with the glass. Maybe avoid going on Saturday afternoon during holiday season.

We had great time painting. It was never getting a call to pick up my grandkids mugs. That cost $100. When we called they couldn't find them. Went there lady was unprofessional will never go back. We will go to the other places available.

loved painting, super fun!! we went on a Tuesday night. I wish I knew her name but the brown haired girl is super sweet, the blonde girl in spandex is rude and unprofessional. if you go talk to the girl with brown hair!!!!

After having a bad experience yesterday at a ceramic and paint place at 95th/Nall we went to this place instead, and despite being very busy they were friendly, welcoming, made room for us to paint. Highly recommend this place!

We tried to walk in on Saturday afternoon to paint, but they told us we had to make a reservation. So we made a reservation for Sunday the next day. We showed up to paint at our reservation time & none of the staff members explained the process or how to get started. So, I got all the supplies for my kids to get started. The paper to paint on, paint colors, aprons, etc. I was frustrated that we had to make a reservation for zero customer service. Many paints were out, so I had to refill them for my kids. The young staff was rude and dismissive when we asked questions. I tried to use a coupon, but the staff member checking me out acted like I was putting her out. My total bill was around $130. Which I felt was incredibly expensive. Our reservation was made for an hour before closing, and no one told me the closing hours the day before on Saturday when they rudely told me it was reservation only (though they had empty tables & staff members painting). So not only were we rushed, but our paint was dripping from being rushed to finish and leave. It was a horrible experience. I will NOT recommend nor be back.

the drinks were amazing and the pottery was very fun to paint and the employees were very nice highly recommended.