Nell Hill's

The entire experience is magical. So many beautiful things to look at. It smells amazing in there too. Our designer, Alexis, is the sweetest! She transformed our living/dining room space.

Beautiful store! Worth a trip to Kansas City. I wanted to buy so many things but we were flying. The staff so kind and helpful!

This is my go to place for inspiration! Always has the best decor and usually crowded. Staff is helpful and plentiful. The selection is great. Be prepared as the prices are on the high end but the quality is superb.

This has been a place that I've went through throughout the years with my mom and each time we've visited this store something has always come home with us from Nell Hill's. The store offers a large and unique range of decor and various house pieces that you won't find anywhere else. The staff is always friendly, helpful and willing to offer appreciated advice with ways you can style certain items around your home. While this store is on the higher side of pricing, I enjoy stopping in and browsing their selection that changes with the seasons.

Diane was wonderful to work with. She listened to me and found the color palate I was looking for. I'm excited to decorate my new home.

Gorgeous! Go as soon as you can for any home decor you need! My favorite store of all!

Small shop , but so full of merchandise that "calls my name"! Mary Carol and Rebecca are very welcoming and make you feel special!:

We went to Nell hills today. It was one of my favorite places when owned by Mary Carol. Now it is terrible. Furniture on display was very expensive and terrible quality.

I have shopped at Nell Hill since it was located in Atchison, KS under different ownership. ( 30+ years ) Generally, I purchase lamps, art and accessories from the KC Briar Cliff store. I had a personal designer ( independent ) who sold CR Laine furniture and her pricing was better ( even with the Nell Hill upholstery sale ) not to mention her service was EXCEPTIONALLY more professional. Sadly, she decided to retire at age 50. On a whim, I ordered two CR Laine swivel/rocker chairs through Nell Hill. It was suggested I pay in full upfront which I agreed to as the designer had been helpful and it benefited her. I waited 10-12 weeks for the chair delivery which was typical. I have four CR Laine sofas, eight varieties of CR Laine occasional chairs, counter stools, an upholstered ottoman and more. I like the product and I have always received excellent service regarding the CR Laine brand. ( two chairs did not wear as a strong performance fabric should ). They were immediately replaced with not a single issue or inconvenience ... through my original designer! Upon delivery of the CR Laine chairs, the Nell Hill delivery team noticed a flaw on one chair. It was not clear what caused the flaw, but it was noted on the delivery slip that one chair appeared damaged and a manager from Nell Hill would reach out immediately. The delivery team stated they see this problem often. They felt it was related to the shrink wrapping. Three weeks passed with absolutely ZERO contact from Nell Hill. I reached out to the designer I purchased from. She took immediate action and I was contacted within 24 hours by two different departments at Nell Hill. Both claimed miscommunication from the delivery team was the cause of the delayed follow up. My husband and daughter saw them clearly notate a flaw on the delivery invoice and take photos. Not a good look that the people in charge ( store and design managers) "blamed" the delivery team. Nell Hill wanted to send their furniture specialist out to look at the flaw. Despite it being December 23rd and having a house full of out of town guests, I agreed to let himcome look at the chair. The furniture specialist ( who is also their warehouse manager ) was a delightful person and completely transparent. He stated he didn't know what the flaw was caused from and he didn't feel comfortable trying to "fix it". In all honesty, the warehouse manager and the delivery team are 100% the best part of my experience with custom furniture orders at Nell Hill. They were honest, forthright people who wanted to do right by the customer! Two weeks later, I received a call from Stephanie at Nell Hill stating that CR Laine would like to have the damaged chair returned to them so they could fix it! My response was absolutely not. I should not be expected to have one of a pair of chairs in my main great room missing for anywhere between 6-16 weeks for a mistake by the vendor or Nell Hill. ( Honestly I feel it's a Nell Hill issue) I expect to receive two replacement chairs made from the same dye lot of fabric delivered as soon as possible. At that time, they are welcome to return the two chairs to CR Laine which I highly doubt would happen. In my past experience with CR Laine, I was not asked to ship the chairs back. The cost is extraordinary as well as the time involved to transport via truck to NC . The items are returned to the designer and likely sold at a significant discount. I am certain the damaged chair would be sold at Nell Hill's warehouse sale in spring 2024. I expressed my disappointment to Stephanie and told her I was a 20+ year buyer of this brand of furniture. I know how they treat customers and what Nell Hill was proposing was not remotely customer focused. Stephanie seemed speechless and said she would get back to me on a resolution. To say the least, I am shocked by my experience at Nell Hill. I know they have experienced multiple management turnovers in the last few years. If they do not become more customer centered, I have concerns about their future. CR Laine is a well known, national brand. They will not have one small entity damage their reputation. Come on Nell Hill do better for your longtime customers and KC!

There is really no place like Nell Hills in Kansas City. I go there for all my furniture, decorating and entertaining items...sometimes I just go there and walk around for pure inspiration...seldom do I leave empty handed..even if it is just one of their Nell Hills scented Home candles.Lately I've worked with Anne for some decorating assistance. She has been so helpful identifying my taste and helping choose fabrics that are exactly what I love. Taking advantage of the annual upholstery sale saved me a lot of money!! I even took my mom to see Anne and she helped her redesign her bedroom. Kansas City is so lucky to have such a great place in our backyard!!!