The Luxor's Black Diamond Transportation Service

Trash! Maybe be half the prices of other buses but keep that in mind! Jankey buses, no AC, flat tires and awful awful staff!Save yourself and move on to another company and spend the extra money for a better quality service!!!! SERIOUSLY RUN!!!!"May have to because these buses are trash"

The Luxor Party Bus was a great experience. The bus was great, the driver was great and we had a great time! The bus was a converted party on wheels with a bar, restroom, and pole for whatever you choose to use it for. I would recommend them to anyone. They came thru for us at the last minute and provide great service! Thank you David & Nephateri for your help!

My son paid $150 as a deposit in March 2020 for this bus to transport a bunch of his high school friends to the prom in April. The prom was cancelled due to COVID-19 and we made multiple attempts to call Luxor KC to get a refund and could not get them to answer the phone or return our calls. Finally (3 months later) after I posted a negative review online they got in touch with us and refunded the deposit so I am updating this review accordingly.

I had high hopes for this company after viewing the bus with David the owner. David seemed like a real genuine guy making sure my needs would be met. His prices were nearly half of what other companies were offering in the Kansas City area so I was hoping there would not be a catch to it all but there was. The bus experience alone was the worst part of my wedding day. I was married on June 3rd and hesitated until after my honeymoon to write a review. The driver David hired was totally unprofessional and uncaring for myself, my husband, and my wedding party. The driver switched the heat on in the bus instead of the AC by accident because he was unfamiliar with how to operate the bus. The outside of the bus was cooler than the inside and it was nearly 90 that day. Not only that, the bus driver was inconsiderate with the distances he parked away from the wedding party when we were taking photos making myself and other girls in heals walk far distances. I tried to be patient but when my husband confronted the driver about parking far away the driver became very confrontational to the point I thought he may get physical with my husband. Truly I couldn't believe how unprofessional he handled it. Customer service was/ is not a priority to this company. The driver apologized to me however the damage was done, my wedding was a black tie affair at the Intercontinental on the Plaza and there were no words that I could say other than to get us back to the hotel.Once we were dropped off at the hotel my wedding coordinator and my husband contacted David for a refund because of the AC issue. He stated he would not do so because of the confrontation with the driver. Not only was there no apology or refund, David also threatened to take more money off the card he had of mine still had on file. I canceled my card to protect myself because this company and the people associated with it cannot be trusted. If you're looking for reliable, profession, respectful transportation, do not go with this company. It is so much more worth it to go with a more reliable company that costs a little more than going this one. High hopes definitely fell short. Also, the owner has multiple reviewing pages to cloud the truth of his company so be aware. Phone numbers are the same on both that show good and poor reviews. Do not trust companies associated with the number on this site.

I rented this bus company for my wedding party bus. It was an absolute disaster. The bus arrived with no air conditioning on when it was over 90 degrees outside. We found out at the end of the trip it was because the driver had switched off the air conditioning and turned on the heat! The bus driver also threatened the groom after he asked that the driver pull closer to the venue so that the ladies in high heels and long dressers did not have to walk as far. There was a verbal altercation from the driver to the groom as well as physical threats towards the groom from the driver. Absolutely ridiculous. No refund or apologies where offered. DO NOT USE THIS COMPANY

Horrible!! They shorted us an hour, didn't specify which type of payment was required, and couldn't get their credit card system to work. We had so many problems with this company! DONT USE THEM!

If I could leave -1000000 stars I would. DO NOT GET ON THIS BUS. It will get 'flat tires', not know where it's going, have a broken speedometer, assault passengers, and leave 38 people an hour away from home. Oh also the AC didn't work... Do not use this bus. Please.

I rented the 25 passenger party bus for my birthday back in October. The owner of the business, David, was very accommodating to my requests and helped me set up all the details about the pickup and drop off for the event. The bus was clean, and looked better than the one picture they had on their website. The sound system worked well and the bus had all the promised amenities. Our driver, Nica, was extremely nice and coordinated well with me once the bus arrived and waited for the rest of my guests to arrive. My only "warning" was that we had 21 or 22 guests and a cooler, and it felt like if we had more guests then the bus would start to feel too crowded. So keep that in mind when scheduling your party bus.

If I could give this company -5 stars I would. Unfortunately, the lowest I can give is one star. It started off with the bus running a little bit late, which wasn't a huge issue. Then once we got on the bus and started driving within five minutes. The air conditioner went out, and there was a very strong gas smell. The driver worked on it for about 15 minutes, which we saw the generator and it was very sketchy. We got back on the bus apprehensively, because we still wanted to enjoy our time. We traveled an hour to a town with wineries and we're a little worried about the driving of the bus. There was also a bathroom on the bus that we had no access to because they locked the key inside. After we went to two locations, we came back out and the driver said there was a flat tire. The person who rented the bus asked for their money back and was told that wasn't a possibility so we said we would get a lawyer. The driver ended up telling that person they could not get back on the bus, ended up getting in an altercation with many of the people that were on the bus and put his hands on one of the girls to shove her off the bus. They then proceeded to kick us all off the bus and left us stranded an hour away from home, where no Ubers or lifts would pick us up. We had to arrange for family and friends to drive to pick us all up. This was by far the worst experience we have all ever had, and really none of us ever want to ride on a party bus again. The customer service was extremely poor and I would highly recommend not to use this company for anything whatsoever.

The left 35 of us stranded in Weston, MO! Celebrating 3 birthdays we were invited on the bus to take us to Weston, MO for some wineries and old bar downtown. After arriving one of the folks that was following us in their car pointed out that one of the tires was flat on the bus. When we were getting ready to head back to the city there was some concern from passengers about the tire. One of the gals was a bit standoffish with the driver, he then said she was not allowed back on the bus!?! The driver then tried to keep another gal from boarding by putting his hands on her. After that he said everyone off. A few minutes later the bus proceeds to leave with none of us on it. No options for Uber or Lyft due to how far out we were. 3 hours later rides began arriving from friends and family to take us all home. They did refund all of our money after legal threats but was a totally unprofessional experience, especially the 'leaving of our entire party with no options' over an hour outside the city. Book at your own risk. (Bus was hot, air conditioners kept stopping). Not a good experience and handled very poorly.