Lowe's Home Improvement

My wife and I stopped at this Lowe's location to pick up several things that we needed for home in the area, which we had just purchased.We found some carpet that we liked and noticed that they also had a very good pad to go under it.We talked with Wes in the flooring department and he was amazing even though it was only a few minutes before their closing time.We got all of the help that we needed and another person came out to our house to measure where the carpet went, so we can figure out how much we need and pay for the installation.I went back a next day to buy some more stuff to treat the floor and also some paint brushes, rollers, and all the equipment that I needed. I also got a lock box for the house.I like Lowe's because they are very helpful and the people that work there seem to actually want to help you as opposed to other places. We will go back here to find all of the things we need for our home.

Glad to know I am not the only one that has experienced the awful customer service in this store. I walked the entire garden department and front area without a single greeting, smile, or acknowledgment. Thankfully I saw what I wanted and purchased it quickly because the store was practically empty.

A Notch Above their CompetitionFirst off, I consider Lowe's the perfect example of a "home and garden" center geared toward the suburban homeowner. I think of a hardware store as one where you can buy 2 10mm bolts or 6 washers rather than prepackaged assortments of nuts and bolts. I know, call me old fashioned.But back to their competition, they have a store exactly one mile from my home. While they stock similar items, I usually find a broader selection with more higher quality goods and better prices at Lowe's. When I am not being picky I head for one mile drive, when I am feeling picky I drive the additional 9 miles to Lowe's. I also like the way that they handle "not available in store" items. Their selection seems better and process for in store pickup is more efficient, again at a better price. Over in the garden section their plants and garden tools / equipment appears to follow that same model. It is also easier to get someone to help load your purchase. The layout of the store feels a lot more customer friendly. Their aisles seem to be a bit wider, making it easier for customers to pass each other.While they have made an effort to prioritize customer support and service, they sadly have jumped on the self check out bandwagon. I do not have to deal with that at Tractor Supply or Ace Hardware and can still buy that single 10mm bolt. Guess that is the price I have to pay for their larger selection of goods.Do I recommend this Lowe's over similar stores in the area? Yes, but with qualification - it depends on exactly what I want to buy. The new microwave comes from Lowe's (including their Veteran's discount) and that 10mm bolt comes from the less glitzier stores.

Of course the first thing is this Lowes is close to my home, so I love that. But there is a hardware store and an Orange store also close to my house. What keeps me coming back is the selection, pricing and service. I always find what I am looking for here. When I ask questions they don't look at me like I am from outer space they help me and educate me. I am sure they laugh once I leave and they would have good reason to.For home, garden office they have things well covered.My major tip for Lowes is they run an unbelievable sale on charcoal twice a year. If you love to BBQ don't miss the sale! Spring and Fall they have you covered.

Dropped by this past Sunday for a quick run-through... the store is fairly clean and organized. Overall, prices are reasonable and somewhat competitive. Never had much of an opportunity to speak with a sales associate, as there were few around and all were occupied with other customers or with other projects. We simply wanted to look for outdoor porch lights... the signage isn't completely accurate in the store - we were on a wild-hunt for the lighting... finally found it. Never fun to have to look for the single thing you wish to walk-in and buy.We did purchase the product we looked at but ultimately returned it as we found better prices and product at the orange competitor up the street.Overall, I generally prefer Lowe's to the competition - their product tends to be "classier" - however, this time we didn't find that to be true - we will always return to Lowe's... they are simply consistent with good selections.

Bought outside fireplace from Lowes in Lee's Summit 9 months ago. Complained about how it didn't draft correctly or as I thought it should. Lowes representative told me they just sell them. I would need to contact manufacturer. Called them never did anything. Now 9 months later the top smoke stack etc is rusting bad. We had one before this that lasted for years. This one is not nearly as good. Lowes, as the retailer, should have been more proactive.

Service is horrible. I have used there service for years and have purchased an ungodly amount of products from them using their new rewards card. Sent my wife to buy some pavers and she used a different card and got the wrong ones. When I came back to exchang them for the cortext pavers the individual was very condescending and simply didn't care. after being told without a receipt or the card used she would not exchange Them. when informed about all The purchases on the rewards card she didn't even look at the history and simply didn't care about helping people just wants to visi with other workers and play on her phone. Store in Lee's Summit is the worst. I'd rather drive 30 minutes to another store than return to lees summit store

Service for mower purchased there. Should have been covered under the Lowe's warranty. Lowe's service department picked mower up it had 23 hrs drive time. It just needed a belt! They had it for a month. When it was returned it had 32 hours of drive time. And they tried to charge $380 to fix something that was under warranty! My question is does that then effect the warranty that I had. They put 10 hours of drive time that wasn't on it when they took it? It would be nice if the manager took the time to please explain? Writing this review for the simple fact nobody can give a direct answer. This is a very wishy washy service department! Picking up the phone would be great.!!!!

NEVER HAVE LOWES INSTALL DOORS!!!!Horrible experience ordering new interior doors. Ordered March 2021. Guys who dropped off doors literally dropped them on garage floor and broke door jam. Had to be reordered and took several months to arrive. Also, one door was ordered swinging wrong way. First day of install, only six of 8 doors could be installed (June 2021), installers dropped tool and cracked my new bathroom floor tile. Called installation and they said no problem. Would be fixed at end of job. Waited 6 weeks and went up to Lowes to see when other two doors would arrive. The installer had never called to reorder them. Initial install was missing molding around double closet door. In December, final two doors arrived. Installed those then realized the inner molding for closet doors was missing. Another lovely encounter with door install guys. Then had to deal with install customer service for 5 more months to get cracked tile fixed. So, finally, 13 months after original order interior door project is finally in.

Our 6 yr old dryer we purchased from Lowe's needed expensive repairs. We decided to purchase a new one from Lowe's. We were assured by the employee in appliances their delivery team would remove the old dryer, and do whatever was necessary to install the new one, including possibly unhooking/moving the washer over so the dryer could be installed. On 4-4-2023 the deliver guys came with our new dryer. They refused to do anything other than drop it off and remove the old one. We told them Lowe's had assured us they would hook it up, and move the washer if necessary to get it in. They refused. We told them to return the dryer to Lowe's which they did. We spoke to a manager who informed us they contract out deliveries and no longer provide any service except dropping off a new appliance. We asked for a full refund, including the extended warranty package we purchased. We received a refund for the new dryer, but had to return to the store to get the extended warranty refunded (which we *finally* did accomplish). This store is but a shadow of what it used to be. We will never again buy any appliance from Lowe's. The manager was not very helpful and seemed to not care.