Kopp's Carpet & Decorating

Maddy and the staff was great to help me with new tile in my bathroom and new vinyl in my kitchen. They were good about letting me use samples to figure out what looked good and helped get it installed. Recommend them highly.

This store was absolutely great. I received help from a intelligent young lady named Maddy. I couldn't say enough about the excellent help I got when I went there. 10/10

We've been regulars at Kopps Carpet and Decorating for the last 30 years, and since that's where I got last original vinyl, I was hopeful to find that same pattern there. Unfortunately, it turned out to be discontinued. But Jessica, who was so helpful, didn't stop there! She listened to what I envisioned and came back with some fantastic Shaw Paragon Luxury Vinyl Tile samples. One of them was just right - the colors matched perfectly with our new cabinets and countertops. Plus, she let me take a big sample home to see how it fit in! We decided to go with that choice, and from there, everything went so smoothly. They ordered the materials and even adapted to my schedule. Before I knew it, just a couple of days after the kitchen was finished, my lovely new floor was installed. Working with Jessica and everyone at Kopps was such a pleasure; they were friendly and professional all the way through. If you're ever in need of decorating help, I can't recommend them enough - they're a well-established store at 9208 Marshall Dr, Lenexa, KS 66215 with awesome products!

Excellent service in Lenexa, KS! They went out of their way to work with me and give me the best deal in town. I originally wanted wood flooring. They recommended a sharp-looking white oak laminate and figured out how to install it, which was tricky with my Victorian house. I let the project go but later decided to put my house on the market to sell (I got married), and Kopp's came to the rescue with a beautiful carpet selection and installed it quickly and professionally. I love the color, and it looks and feels expensive but easy on the pocketbook. It made all the difference in the world for selling the house. THANK YOU!

I was told it would take 3 days for installation. After a day and a half, the crew told me the new carpet was too wet to install and someone would call me. They left it laying in the drive the previous day as it poured. The house was left in a complete mess - staples on the new carpet, carpet pad pieces all over the floor. My hardwood floor was scratched. I contacted the Bill who came out. It took 3 weeks for the replacement carpet to arrive. Once it arrived, he send out 1 man who installed the carpet. They have tried two different methods to try to cheaply fix my hardwood floor but it is still scratched. I asked for a discount due to the length of this project (45 days) and the damaged hardwood floor and was told no. I finally just paid because I was tried of dealing with them. We chose Kopps because we wanted good customer service and not to have the installation subbed out. I would not recommend them.

No & No again. If you're looking for new flooring, this isn't the place. We hired Kopp's to install carpet in our living room. Initally, we wanted carpet replaced in multiple rooms, so they did all the measurements and quotes at the same time.During the initial sales phase, all seemed well, but on the day of install, they sent 2 guys who literally looked and acted like they came off the street. They were cursing and arguing with one another in our driveway and house! My husband called our sales rep, Mike and told him they had to go and to never send them back.They left and the next day or so he sent another crew. They were more professional, but less than a year later, the carpet started coming up around the fireplace so he had to send someone out to fix it. A couple of months ago, we decided we wanted to move forward with carpeting the other areas in our home, so we started looking around for a new company based on our previous negative experience with Kopp's. We received multiple quotes, but most of the companies didn't have the same color match as the carpet Kopp's installed in our living room.Unfortunately, we had to contact Kopp's again, but it took almost 2 months for a response. I left messages for our sales Rep, Mike, as well as messages with the receptionist, but never received a call back. I left a review and to my surprise, received a call from Mike the very next day! He claimed the receptionist had written down the phone # incorrectly, despite the fact that he had our email address, the voicemails I left specifically for him as well as our information in their database. Anywho, he came out to measure again, despite the fact that I sent him their previous estimates with the measurements already on it. When he was here, he told my husband "I know I can do it for the sams price as originally quoted, but I'll check to see if I can discount it."The next day, he sent me an email telling me he wouldn't be able to confirm the final price until Monday. He then asked me to "take down the review because it really hurts their business." I responded and advised although I removed the review it was very disheartening to not have calls returned for almost 2 months as a repeat customer; but he chose not to respond back to my follow-up email.On Monday, he emailed the estimate and didn't mention that he had increased the price by MORE THAN $1,000! After telling us he could do it for the same price.I responded and asked about the price increase and he claimed we hadn't originally discussed the basement stairs which is false. He knew we wanted to carpet our basement steps and knew again when he came out the 2nd time to measure AND STILL TOLD US IT WOULD BE THE SAME PRICE AS ORIGINALLY QUOTED.He made no apologies for the bait and switch and chose again not to respond to my email regarding my concerns.If you're looking for an honest flooring company who returns calls, has excellent follow-up, integrity and good customer service, Kopp's isn't it.Mike likes to say he's been in the business for 35 years, but sorry sir, it's nothing to brag about when you have terrible service. I highly recommend A& M Flooring. They are stellar. We reached out to them while waiting to hear back from Kopps. Although their price was slightly higher, they price match apples to apples AND they use the same vendors as Kopps so they were able to color match!

Kopps helped us with design and supplies for the renovation of our modern, but classy medical office. Our office was designed by Julie, free of charge. She was able to work with our wants, needs and budget. The tile and flooring we received from them is excellent quality. We did not purchase the cheapest product so it should hold up for years to come. We had other quotes from other designers (who wanted to charge us $10,000.00 for what Julie did for free)!! We were very comfortable with the subcontractors offered by Kopps--including the maker of the cornice boards, upholsterer, tile and carpet layers. Thanks Julie and Kopps for superb recommendations, design and products!