Kansas City Composting

We have been customers of Lawn-Corps since 2008 and until recently we had no problems at all. Our house was skipped last week, but they came back. This week our house was skipped, so I called mid-day and the person who answered the phone said she'd contact the driver. Who knows if she really did, but she said they were trying a new system and they'd be here later. They never picked up our yard waste. I called this morning and a very rude woman said we had not paid them, but if we did, they'd pick up our yard waste next Friday. There are several things that are wrong with this. We have been customers for 13 years at the same address, but that didn't seem to matter to her. Secondly, my husband has advanced stage COPD and congestive heart failure and is in the hospital often, so he must've missed the bill. No matter to them that because my husband is on 5 liters of oxygen 24/7 our grandsons came to put the yard waste out and we can't very well leave it curbside for a week, nor can we store it for a week. So, now my husband and I had a neighbor help us load the 6 bags of yard waste into our truck and my husband has driven it out to Belton where he'll drag his oxygen bottle and the hose to his nose to unload and empty the bags THEY should've picked up. UNBELIEVABLY BAD CUSTOMER SERVICE! We paid them for this year, but will be looking for a different service.