Piper N.
Apr 20, 2021
I would NOT even give them one star. We had to keep calling them to take care of matters and even then they took too long to follow up and still weren't getting things done. When they finally sent the paperwork to authorize cremation the format was an image file the size of a small photograph. It should have been a PDF file. When grieving a loved one we did not need to be figuring out how to resize a document to be readable let alone to sign and complete. That was our last straw before switching to a different funeral service. When they did finally transfer our loved to the other funeral home they failed to return their belongings. We had to keep calling them to get the belongings. We quickly learned of other families who had poor experiences with Grateful Gatherings as well. Do not use this company. I highly recommend Lawrence Chapel Oaks.
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