Global Stone

UPDATE: Global Stone came back out, removed the countertop (what was originally pictured), and laid new countertop down. They took much more pride in their work this go around & the pictures prove it! The flow is nice, the granite pieces match, there's no gaps between the counter & backsplash, and they brought the matching caulk to caulk along the backsplash. They worked hard in making things right and they succeeded! I am so thankful they listened to our concerns, agreed they could do better, and went beyond our expectations. Our kitchen looks great and I couldn't be more pleased with the ultimate outcome. Thank you, David, for turning this bad experience around by providing dedicated employees who were committed in seeing this job through to the end the right way. It's easy to do a great job the first time & call it a day. It's really tough to have a bad review, agree, own up to it, AND make it right. I'm very impressed how the aftermath was handled. Thank you from the bottom of my heart.

#1- do not give Jason all the money for your cabinets or countertops until after they are delivered. We paid him for our cabinets in late February/ Early March, and as of today he has still not delivered them all. The majority were ready for pickup after about 6 months (which he did not warn us about) and several cabinets were missing then. When the missing cabinets were delivered, they were the wrong color. I've been waiting two months now for the correct color cabinets to show up.On top of that- and this is the worst part- he won't answer my phone calls, and only occasionally answers texts. When he does, he tells me the missing cabinets will be delivered "this week". Well, thats been two months so far. So #2, you're gonna need a burner phone to call him so that he will actually answer.If you like the idea of giving somebody thousands of dollars for them to ghost you and not deliver a product for the better part of a year, then go ahead and sign up for that. He has made no mention of trying to make this better for us in any way, and is too much of a coward to even answer the goddamned phone and explain the problem. What kind of a man does business like this?This is all for a house we are flipping, which has carrying costs. You can't sell a flipped house without a kitchen, so he has cost us months of waiting, and thousands if not tens of thousands of dollars. Slightly lower prices on materials is not worth dealing with this scam operation.

We shopped here back in September 2017 for a kitchen remodel, specifically the location in Olathe. The experience was a total waste of time. The sales person, Abby, quoted us a price on tile and countertops. Fortunately, I took pictures of the front and back of all the tile selections, which included pricing. At the last minute, when we were going to pay, she changed the pricing to almost $10 more a sf on the tile. It was selling $15 less a sf elsewhere. She also yanked the pricing off of the back of the tile. When I called her out on it and showed her pictures, stating they cannot legally do this, she quickly back tracked and honored the advertised pricing, claiming they recently increased the price on the tile. She looked really nervous. So, I decided to go home and think about it and made some call to kitchen remodelers. When I mentioned Global Stone's name to two remodelers, they stated they refused to complete our project if we chose to contract with them. Why? They stated they screw up on installations frequently, specifically countertop. One example included an install where they failed to make sure the kitchen countertops were level, so the customer ended up with no countertops for almost 6 weeks due to not being able to install. When I said something to the salesperson about it, she gave me an excuse saying they recently went through a transition and fired installers for these types of problems. She stated we could be assured that we wouldn't have problems with their installation, because she would make sure of it. Right. She was a salesperson--she was not a foreman. Obviously, unless she planned on sitting through the entire installation, she could not guarantee we would not have problems. Empty promised.They were also completely overpriced on faucets and kitchen sinks. They wanted almost $1500 for a farmhouse sink. We found the exact same one online for $600. The pull down semi-professional faucet was about $1000. We could buy a better made one elsewhere for $600. So, we bolted. At the end, she was sending us desperate sounding e-mails saying she wanted our business. The e-mails were way too desperate. If we had not already decided to go elsewhere that would have been the last straw.

I researched several companies for our new granite countertops. After checking out prices at Home Depot, I went to Global Stone in Olathe, KS. Their prices were less than Home Depots. John & Jason were great to work with and had our new countertops installed in no time at all. The installers did some wall damage while removing our back splash tile and while putting in the new countertops, but it was repaired. We love our new "Ganache" countertops and have had lots of compliments on them from family and friends. We are now getting ready to put in new flooring and are going back to Global Stone for that as well.

I purchased carpet through them and it was pretty expensive for the two bedrooms I was having done. I agreed as I was told that it included installation. Now almost 3 weeks after it was installed they are calling and telling me I owe them another $250 for installation. Not happy and honestly the carpet doesn't even feel like the carpet in the store- feels a lot cheaper than the sample in the store. Beware!!

Yes, we got a great deal on the countertop. They were having a clearance sale, so we bought a nice countertop, and it included installation. But that's where the good ended. After we scheduled installation, several things went wrong.1. They called to postpone. 2. They broke one piece, so had to delay longer.3. We tried and tried and tried to get an update, and they wouldn't return our calls. Finally got it rescheduled, and installation went fine.4. It doesn't look like they applied sealer to the countertop. We've called at least 10 times to have them come look, but they won't return the calls. It's been a month.I don't care how cheap it is, do not go there. You're asking for frustration.Update: The manager finally replied to a text, and pretty much just told us to seal it ourselves. Changed from two stars to one.

Buyer beware if you decide to purchase anything from this business. The sales guy & owner had no problem selling us on the benefits of some high dollar carpet for our new home. They obviously have no idea how to manage inventory and/or are not honest with customers. We purchased the expensive carpet but when it was supposed to be installed, we were informed that some of it was not in stock, even though we were assured that it was in stock. We had to have cheap builder's grade carpet installed so that we could pass inspection in order to close on time. Jason the owner told our builder that they would have the carpet overnighted so that it could be installed before our heavy furniture was delivered. That never happened. On the day our movers came to move the heavy furniture they carpet layers finally showed up an hour late. Because the carpet layers were late all our bedroom furniture could not be put in place. It was stored in our living room which we later had to move ourselves. It was a disaster because Jason did not stand behind what was promised. He obviously does not care about providing quality customer service. There was never an apology or any compensation for the inconvenience that we experienced. Again, buyer beware.

We are completely pleased with our new countertops purchased from and installed by Global Stone. They had a great selection to choose from, and we picked a beautiful quartzite. They were able to measure and install within just a couple weeks. Their crew was on-time and professional, and did exceptional work. The original size estimate was larger than actual, so Global Stone promptly adjusted the price and issued a refund. Highly recommend!

I will not go the this store again. The sales guy was rode and have no respect , I was looking for wall tile and after he showed me only two kinds I didn't like them ,he told me he don't have time to waste with me because he is a busy guy!!!!! I don't know what he was talking about because NO one was in the store except me ....lol , so I left the store with out any word from me , then I went to another store and I found what I need.Store owner Is that how you treat the customers?

Tore out tons of drywall on demo, told me to call back after I had it fixed and they would finish the install. Also dinged the woodwork, and walls. Brought the wrong quartz the first time and had to wait 4 weeks before they came back. DO NOT use this company! It ends up costing more to fix their incompetence than to pay a reputable company to do it right the first time. My project is still in limbo while I wait for someone to fix the drywall so they can finish the install. You get what you pay for.