El Monterrey

We are from Arizona, where there's a Mexican restaurant on every corner. The food was solid, good service and great staff. Went for Sunday funday and were not disappointed! Margaritas were good!

I have to say... when I originally tried El Monterrey I liked it. However, I am not sure what has changed since last August but it has truly compromised the integrity of the food.I'm simple when it comes to Mexican food, I love ANYTHING with shredded chicken, cheese & mixed peppers - BAM I am in HEAVEN. A few nights back I was crunched for time after work, so I ordered food to pick up. 3 chicken tacos, 1 shredded chicken nachos & a large cheese dip. I get home & start unloading the food from the bag when I realize two tacos were missing... yes it was frustrating but not the end of the world..... I called the restaurant & the employee argued with me that I only told him one....yet here I am charged for three on my receipt. Bitterly I bite into the taco... The chicken was so dry it literally sucked all the moisture out of my mouth. I couldn't even swallow it. Without a word to my husband, I slowly discarded the taco into my napkin. & continued conversation. After chips and salsa my husband digs into his nachos. One bite in & he makes a terrible face. I instantly knew but asked anyways.... "What's wrong babe???"He replied "I have no idea how to even start swallowing this, it's just lumped, dry & miserable..." after the customer service we received during our first call, we agreed to avoid this restaurant at all cost & just suck it up. We ended up eating frozen pizzas for dinner. How depressing. :-/

The Trio Chimichanga was EXCELLENT!!! Great staff and great service for our large group! Highly recommend!!

Staff is very nice and the atmosphere is very welcoming food is AMAZING I always come eat here when I'm visiting!!

Food was pretty good. We were seated straight away but it took like 20 minutes to get initially waited on.

Just lost a whole families business , may have gained 40.00 but lost hundreds through time. we don't care for liars or thieve. do better!

I went to El Monterey over the Memorial day weekend. The food was poor and also the service. The waiter set a fire hot plate right in front of my infant who touched the plate! My mother instincts kicked in and I swated her hand away just in time before some serious burns occured. The waiter didn't apologize or even acknowledge his wrong. Afterwards, the server was rude to my father who requested a tea refill, the waiter refused to refill his drink until after he handed him his empty plate. Not to mention after arriving home I had a terrible stomach ache and emergency toilet session. I would NOT recommend this place to anyone. After speaking to my father he explained he had the same stomach issue afterwards. He drove fifty mins. From Belton to see me and have a nice family dinner.

Horrible service and horrible food. Either the waiter didn't pay attention to our order or the cooks can't read. My family has dined there many times before and have never been treated as horrible as we did tonight. We had to send our food back twice before the waiter lis to us and after I showed him his mistake he blamed the cooks for messing up! I no understand why he never gave me his name like he should when we sat down. The money was definitely not worth our experience. Giving this restaurant a one is way more generous than they deserv.

I was recently at this establishment with 2 of my friends. We went for dinner and margaritas and were brought our check immediately after we were done eating. We asked if we could order more margaritas and were treated like an inconvenience. After receiving our margaritas everything was okay for about 45 minutes. The staff began mopping next to us with chemicals that smelled so strong it was hard to ignore. The restaurant closes at 9pm and we were aware of this ahead of time. Between 8:40 and 8:55, 4 employees asked us if we wanted to go cups. At 9pm the staff congregated near our table and began to flicker the lights and laugh at us. At 9:02 a staff member walked up and said "we close at 9" I answered with "I know we only have a couple sips left" he answered with "okay we are closed" and walked away and laughed with his coworkers about the encounter. They continued to stand nearby and laugh and talk about us. It was only 7 minutes past close. At 9:10 we decided to leave because we felt so uncomfortable by the staff. When we were leaving, one of my friends said "we are never coming back because of this treatment" and a staff member answered with "good, please don't." I work at a very popular restaurant in town and I know that this treatment was unacceptable. I would be fired on the spot if I treated a customer in this fashion. We were not creating issues or staying long after close. I am very very disappointed in the way we were treated and for the first time in my life I wanted to take my tip back.

We eat here often. We get great service about 75% of the time. You do have to watch because some of the workers don't speak English well and your order will be incorrect. We have never had a experience to not make us come back.