Dunkin'

I come to this Dunkin' Donuts all the time! It surprises me that they have such poor reviews. I rarely have an issue, and the one time I ever recall I did they fixed it immediately. The staff is friendly, I usually go through the drive-through and it's quick and easy. The service is fast if you order on the app, but people ordering at the box is what holds up the line and causes a spill over into Antioch Rd. If you're there in winter 2024, the cookie butter donut is so good.

The service today was quiet. It was 7am and she looked unhappy to be there, but I was served promptly with my online order and the bev is amazing! Not going to lie, I never thought my staple caramel macchiato would come from here but it does!

Been waiting for a call fromSomeone to give us a refund for the THREE DOZEN DONUTS I paid for on the app, for over a month now. Looks like they have horrible customer service and a horrible owner. Shame on this entire company. I hope you shut down soon.

I ordered through the app and went through drive thru to pick it up. I ordered a bacon, egg and cheese bagel, a blueberry muffin, blueberry donut, hash browns, a signature latte and recieved a free iced coffee because you can get a free one. The drive thru line was not long. When I got to the speaker in told them my name and that I had an online order. She told me they were out of blueberry muffins and I was told that I had to pick either coffee crumb or some other kind. I said to please remove it and she said she couldn't and I would have to pick one cause I already paid on the app. I really only like blueberry but since I didn't have a choice I got the coffee one which wasn't my cup of tea. After getting my food and drinks I realize they didn't have straws so I had to go in and get some. When I got home my food was still hot but I had only 5 hash browns in my bag. I have never ordered them before but I would think it would come with a few more. The bacon on my sandwich was tiny and disappointing. My iced coffee was entirely to sweet and my daughters signature latte tasted like a big batch of coffee grinds was dumped in it. I have never been to this location but when I went to the n. Oak one last week, even though the cashier was rude, the quality of the food was excellent. Not sure what happened at this location.

Nice little location. Dining area is clean and neat. Wanted a strawberry banana smoothie but they're out of bananas. Free wifi and usb ports on the outlet!Nice place to slow down and refuel.

I'm extremely disappointed that employees aren't allowed to take tips, and I hope management could reverse the decision because they deserve it by brightening our morning with smile and delicious breakfast. The young ladies at the Window at 5AM

Manager just yelled at me and tried to pick a fight with me in the drive-thru. All I asked is had they mixed up the drink properly. The girl serving me, Bailey, I as super nice. And her and I were just talking. When the manager came over and started interrupting me and kept telling me they wouldn't remake my drink and that I was being hateful. I was honestly confused. She just kept interrupting me. Think it was a power thing for me? She then refused to give me my receipt. What in the world? To be honest, she actually seemed to be hopped up on drugs. I never did get mad but I did make a point to ask Bailey for her name so that I could make sure it was know she was wonderful. It is the least I can do Seinfeld she is working with that mean and mentally unstable manager.

Really irritated. I ask for a Charli Cold Foam and on the sign it says made with caramel flavor and sweet cold foam with cinnamon and sugar on top. Nobody knows how to make a drink consistently. It's always different. Today I got handed a black cold brew with cold foam. If that's what I wanted that's what I would asked for. If this is your new Charli cold foam take the old sign off the drive thru menu. I won't be back. At least Harrisonville dunkin can make their drinks consistently. I had to put my own creamer in it losing the cold foam when stirring it.

The drive through line frequently seeps out onto Antioch because service is so slow. This location also keeps the lobby closed more often then not, for seemingly no reason. Especially when you can order for yourself on the digital menu. And they will never acknowledge your knocking at the door. This is the worst dunkin in KC.

Today was not the only bad experience I've had at this branch, but it will be the last. Many times they've made me wait for 3+ minutes before they take my order. That's not a big deal to me, because I don't mind waiting and I'm always nice to the person taking my order. Today the lady taking my order was so rude, because my order was sort of large and we made her wait just a little bit while discussing what else we wanted. There were no cars behind us and no one before us. My order inconvenienced her and she made it known through her rude tone. Definitely not the only time I have had someone be very rude to me, taking my order from this location. To the girl who I inconvenienced so deeply today by ordering coffee for myself and donuts for my kids, niece and nephews... I'm so very sorry and it won't happen again. Promise.