Cooper's Broadway Tobacco

They don't have a zero star option. Why is this store in business? Very rude unknowledgeable staff, especially the larger guy with a beard, I've dealt with his attitude multiple times. What kind of store owner keeps an employee with no personality and no customer service skills in a customer service job. Coopers had been my sole location to go for about 14 years. I will never give that abomination my business again. I keep trying to buy a vape battery. I had purchased 3 there and at most they only last a cartridge or two. I've tried different kinds. They keep dying so I ordered something they didn't have online. Their in store selection is really poor and what was recommended as their best product looked like a cheap happy meal toy and would break if you dropped it. I decided to just buy the cheapest option at $12. It stopped holding a charge in less than 24 hours. I retuned to the store and the sales girl admitted they were a bad product and tried to claim it was my fault for buying a $12 vape. I expected it to at least last a week till my order came in the mail, it didn't last 24 hrs. If they know it's a faulty product they should stop selling it and not blame me for buying it. They tried to do an exchange but with each experience at Coopers being very poor I don't want to support that store anymore. I will support stores that don't knowingly sell faulty products and don't hire rude staff.

This place has always been my favorite! Miss the purple cooper poodle but love the staff! I tell everyone I know to come here!!

Don't bother wasting your time at other shops in the Westport area; cooper's has everything you need, and at honest prices. You don't have to haggle to get a fair deal. Support local and family owned businesses!

This is my favorite smoke shop. I've been going here since I turned 21 and it's never let me down. My favorite sales associate jayme is always helpful and gives me great direction. Everyone is so patient and friendly. Ryan is great as well. I would highly recommend this place !

Great selection, decent prices, and a great staff. Went into the shop looked around, the staff wasn't in your face pressuring you to buy a piece. I purchased a grav lab mini sherlock a case to hold it in without breaking the bank. Definitely will return and will recommend everyone to go there.

To start off with I'm only giving them one star because I'm not able to give them zero or negative stars and still be able to leave them a review...I was in the establishment this evening for less than five minutes looking around at a few things before I went ahead and bought what I came for. I was also talking to some of the other people they're shopping about some of the devices they have on sell and their prices compared to other retailers but that price here was still within about five dollars everywhere else. As I'm speaking with this gentleman, one of the employees, it was a skinnier female id say in her late 20s, rudely interrupted me stating that they didn't need my business and that if I wasn't gonna hurry up and spend some money and buy something that I needed to get the F out of the store!! I was extremely blindsided and caught off guard by her extremely rude demeanor, hateful attitude, and absolute blatant disrespect!! Before I had the opportunity to even reply to her and explained I was there specifically to buy an item(which was going to be a $500 or more Puffco) she very abrasively told me that she wanted me to leave her damn store immediately!! When I asked her what I did wrong she raised her voice at me and told me I was scaring her, and that she needed me to leave immediately... and all, I honestly think she was just upset that she actually had to be up on her feet doing her job...I've only left two reviews in my entire life. Besides this one and this one is the first bad review I've ever had to leave!!I will never step a single foot back into that business establishment and will be telling every person I know that frequence the shop that they need to take their business elsewhere... there's a massive amount of choices when it comes to smoke shops in Kansas City and for no reason, should somebody have to put up with the abuse and negativity we did when we step foot into the store today!... I'm never one for taking food out of somebody's mouth, but if I was the owner of this establishme I would see to it, that she was no longer an employee with my company!

Terrible smoke shop I honestly never leave reviews on places but this is the 2nd time they've had terrible customer service and product accountability. Will knowingly sell a crack/broken/defective product and say there's nothing they can do about it although it was noticed right in there face janky corner store while there are other high quality stores nearby. If I could give zero stars most definitely would.

Really wish you wouldn't sell to children but I guess you need to get them hooked young so you'll make more money.

Good to know Doreen I'll try it out :) always the over the top parents accidentally putting me on to new places to shop.

Went there today based off recommendations. Average prices with a great staff that knows what they are talking about! I had a great experience and will go there again!