Chateau Avalon

This place is fun if you are a kid at heart. Sleeping and taking a bath on a boat was fun but you definitely need the right attitude for it. The bathrobes are another fun item but they are not high quality. This is not a luxurious place to stay but it looks like it could have been nice 10 years ago. Bring a bath bomb unless you want to be up charged for one.

Good:Nice people and very attractive customer service.Way over priced for the stay. I can tell at one time in the past it probably was a very elite place! Bad:Out dated for a $438.00 night stay,, no wifi for 2 days, breakfast was very disappointing from room service, bar area had a unused giant blow fan taking up space in the small corner seating, hardly any outlets, make up was on the sheets and wasn't changed, bed was on the top floor with no bathroom so you must walk down the massive stair case in the middle of the night! Check it out in person before you spend your money

We stayed one night as a gift from a relative and stayed in the Monte Cristo room. The positives is that all the staff were nice and helpful as they could be. The place was generally clean but needs some "deeper cleaning" on overlooked areas. I think that their rooms need to just be redone to come into current times because the themes are just tacky and outdated. When they first opened it may have been kind of cool but now the decor looks old, dated and dusty. I don't know who thought putting the bathroom by the entrance door of the Monte Cristo room was a good idea... because the actual bedroom is on the second floor and in the middle of the night you have to walk down a winding sweeping staircase all the way through the main living area to the bathroom, which is a nightmare. The Jacuzzi was nice but whoever designed that must've designed the bathroom issue! Because the handle to turn the water on is far away from the tub and I feel like someone's going to get injured, even trying to keep testing the water temperature. When we turned down the sheets, there was a baby spider that ran out and the same thing happened when I turned the water on in the bathroom. The shower water smelled like rust. The room and the bathroom were generally clean, but they need to do some deep cleaning in the vents and on the fake plants and windowsills. Our relative had paid to have rose petals and chocolate covered strawberries when we entered the room. The bed was covered with fake dollar tree, looking pedals and they should've just bought one rose and actually put those petals on the bed. There were no strawberries and we had to go down and ask and they said, "Oh yeah we just give them to you when we ask" so that really kind of ruins the surprise for the guest. Also, I do not believe they would've ever given them to us if we would not have asked. When we did ask the strawberries were frozen and the chocolate was some cheap light colored milk chocolate. They said that happy hour at the bar was between four and eight so we went down and it was a very small bar that had cheesy decor and the chairs kept turning when we sat in them and the table was so light that you could almost tip it over. The bartender was nice and did make good drinks, but there was no music and the space was so small that it was just awkward sitting in there with just the bartender and another worker. They had the patio closed off at the bar for a future event. They have an outdoor very large permanent structure tent that was rented for a group and then they used the patio. We had a $25 credit for a breakfast and that was just okay. When I went to use the room phone to ask about the strawberries it did not work so I had to go downstairs and talk to her. In the Montecristo room there are tons of windows since it seems like it's made in a castle form and they all have curtains, but really the light spills through all the cracks so it's extremely light in the room and difficult to sleep and the bed was totally bouncy. We tried to turn the stereo on and only one speaker worked. We can only comment on that particular room maybe other rooms are completely fine?? I think it may be a good place to rent the outdoor building for an event and maybe their basic rooms if you are staying for the event. But the Monte Cristo room with the strawberries and fake rose petals and taxes came to $558 for one night.

Our key card didn't work every single time we tried to use it and the person at the front desk acted like she had no idea what she was doing. I will never stay here again.

Unless you're convinced you need to be close to an event at the Avent Orangery next door, avoid this place. We were the parents of the groom and were spending good money and had no help getting into our room to get dressed. And the room? Small, not functional at all, no outlets. No lamps. Climbed onto the bed to turn on the ceiling fan. I travel for a living across the U.S. and Europe-hands down one of the worst rooms I've ever been in. Rude staff at front desk though eventually found a good one. GO ELSEWHERE. Plenty of options in The Legends area.

Beautiful rooms.. relaxing Jacuzzi, peaceful. And a nice (but expensive) breakfast in the am...

What could be a beautiful hotel if there were decent maids and front desk personnel that knew how to do their job. I booked this hotel online and had a confirmation number for the room we'd reserved. We checked in and within 5 minutes of being in our room, my wife noticed the complimentary robes hanging in the room were wet, as though they had been recently used. Although that doesn't compare to the next shocker, a massive ball of long hair on the shower wall. My wife immediately called the front desk and reported it. The manager came down an comped us 2 free drinks at the bar, while she cleaned the hair up. My wife and I aren't drinkers, so the gesture wasn't much of a consultation. I happened to look at my phone while setting in the bar I didn't want to be in and I'd received a message from the hotel saying our original confirmed reservation was sold out and we were receiving an upgrade, a piece of information no one said a thing about to us. When we went to check out, I was again shocked again to learn that our bill was over $150 more that our confirmed room reservation was. I protested and was basically ignored. I paid the bill and frankly I never take the time to write a review. Until now, because this ordeal deserves to be posted on every travel website and hotel finder, to prevent this happening to anyone else.

We stayed in the Montecristo and it was amazing! Super clean and everything we needed, and just a very very cool room! We were there on a Thursday and went down to get a drink from the bar and the bartender had just left but when he heard we were there, he came right back and let us in to serve us drinks. Super friendly, and very nice of him to do that for us! we have the Chateau!!

I had ordered the classic romance package, showed up and didn't see the wine and strawberry's in the room, mentioned that to the front desk and they said they would fix that, fast forward to check out, I see that I was double charged for the package and mentioned that, they credited that back and said all is good, now 24 hours after check out I am getting charged again for the wine and strawberry's individually that were supposed to be included in the package, their receipt system is screwed and I don't think they actually even know what they are looking at, if you want to stay I wouldn't recommend getting any packages unless you want to pay multiple times and have to remind them.

Don't waste your money here. My husband and I stayed over Labor Day Weekend. The place was scarce, but the bar was only open from 4pm to 8pm with no shuttle service running on Sunday as advertised. When we arrive at the bar, there was no one there. Finally, someone showed up at 4:15 playing hip hop music. We were told "most people" sit outside. The bar was hot, and there was no A/C running in that area. Our room was a joke. We stayed in the Tahitian Treehouse. The carpet was filthy, and we used our black light to see all of the urine/feces/semen stains that were all over the place. The tub was not at all big enough for two, and one of the jetted buttons did not function. There was no Wi-fi in the room as advertised (it was so weak you could barely get a signal). There are like 20 steps up to your bed (double bed, not queen as advertised), and you have to crawl over the bed to get on on, since there is only one side you can get on the bed from. The light switch upstairs has a broken dimmer, so it's either super bright or nothing. The food for breakfast was subpar, and I think Denny's would have even been better and cheaper. The bed was so squeaky you could barely move on it, let alone sleep. When I confronted the manager, Olga, regarding all of this, she was very argumentative, and challenged me on every aspect of complaint - even calling me a liar. I had to practically beg for a reimbursement of any kind, and she refused to provide me with the owner's name or number to leave additional complaints. We have stayed in many hotels, and this is by far the worst one ever. Even the massage services were mediocre and unprofessional.