It's probably true that those who have bad service write comments more than people who have good experiences. When my mom's refrigerator was delivered last December, the delivery guys went above and beyond. However, the purchasing was an issue. Delivery was set. However on the morning of the delivery I received an email that it wouldn't be delivered until the next week. My 95 year old mom wasn't settling for that. I called and after MUCH discussion, they located a similar model and met the price of the first one. It was delivered it that afternoon. Lowe's has always been "the place" to purchase appliances. Good prices and good delivery. So when my refrigerator went out in March, we purchased one there. Delivery was set. Uh oh. Since my mom's delivery, they have switched how they deliver. Instead of Lowe's employees delivering, they hired a delivery service...I think it might be the same company they use across the country. Two guys showed up. The "second" had no idea what he was doing and had injured his foot earlier in the day when an appliance fell on it and then again hit it on my refrigerator. I felt badly for him, as I realized these delivery guys just weren't trained for the job they were doing. The "lead" would have made a good "second" as he had some idea what he was doing but still hadn't had enough training either. Bringing in the fridge, which admittedly was just barely small enough to go through the door, they banged up my doorpost after not waiting when I told them to wait til I got my partner to help. I had a small piece of carpet that could have gone where they scraped the door. They hooked it up to the water line and were patient when my partner had a bit of difficulty getting the water turned off.From there everything went downhill. They fumbled around and finally got the handles on the bottom freezer. They used only one screw for one door and broke off a screw in the other handle so it couldn't be used. They removed no packing or tape other than what they had to open the doors. The lead didn't know how to put in the water filter and refused my friend's help. Finally got it in. Then they left. First he asked me to sign a paper saying delivery was complete which I refused. I had glanced at the paper earlier and it mentioned they would be removing the packing, etc., which the delivery company later said they don't do. ??????My friend took the handle to the store and showed them the issue. They took the handle off the floor model and gave him a second screw for the other handle. We removed all the tape and packing which takes a while and he fixed the door handles. I've talked to the store manager several times about repair and deducting some from what we paid for all the extra aggravation. Today is April 8. The fridge was delivered March 24. After 3 calls to the 800 number with promises of being contacted by a manger over the store manager (which as it turns out was a lie), eventually they filled out a report and sent it to the third party company that now handles complaints with the delivery company and I THINK and HOPE the store. The French doors need leveling which we have complained about since the 24th when the delivery guys didn't do it. The store manager was to have someone from the store call to set up a time 3 days ago for possibly the next day. Didn't happen. Called again today and said to get someone here today or come get the refrigerator and I'll buy one somewhere else. (Interestingly, she wasn't concerned at all that I might have them do that. Customer service? They need to improve.) Supposedly someone will be here today. Sometime I'll hear back from the delivery company regarding paying for the door repair. The store manager isn't wanting to deduct anything from the price and says the delivery company would have to do that. If they don't deduct something, they'll be getting this one back. Let them lose money on the deal.Will I again purchase an appliance from Lowe's? Doubtful unless they get their act together. Whoever made the decision to have a delivery company deliver rather than their employees goofed. If they had a company that was trained to do the job that would be different. The store manager informed me they were on their third crew. Good luck.
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"The first time I entered Cottin's, I did so with reluctance. I was concerned that as per usual, some older gent would look over my head to speak to my boyfriend about what he might be looking for today, making me feel invisible and like such a *girl.* Kind of like what happened to me when I used to go into certain chain electronics stores that have since gone out of business (yay!) in NYC.Not only did this not happen, I actually enjoyed my time in there the several times I've gone in. I kid you not! Now, I fully admit that I usually would only go into Cottin's because the K would be super enthusiastic about shopping in there and I can't say I share the same enthusiasm, but oh, OK, they have a lot of awesome garden stuff and hello, are those pink flamingoes?!?!There's a lot to love about Cottin's. They rent cotton candy (COTTIN Candy?!) and icee machines. They sell all kinds of tape. They sell a lot of different colored and sized novelty light bulbs. They sell old school Radio Flyer wagons. It feels like it could be 1950 in there, but with a 2010 sensibility. The staff, all young and friendly, rule the school. As Lydia A mentions below, they are part of what makes Cottin's such an enjoyable place to be.A "place to be"?! Yes! It's an experience! Even getting keys made is kinda fun (OK, well, that's an exaggeration. It is quick and painless, however!)OTOH, you'd have to drag me kicking and screaming into one of my most hated stores ever...HOME DEPOT. Blargh!Here's to the true mom & pop sensibility of Cottin's (check out their cute retro bumper stickers while you're there and slap one on your toolbox) with their fair prices, excellent customer service and the way they make you feel like anything is possible so I'm going to start building that garden shed I've always wanted...I JEST."
"Good to have a farm store around, even if item are a little extra, good for odd ball items too"
