Bounce to the Moon

They did a no-show for my children's birthday party with no explanation via call, email, or otherwise. I had paid the entire fee of nearly $400 and had nothing but devastated children to show for it. Their Voicemail box is full and the greeting hasn't been updated since March. A disgraceful company. Of the many options in our area, I'm disgusted that I ended up choosing this one.

I would give zero stars if I could. They no-showed a triple bday party yesterday. Never heard from anyone, still can't get ahold of anyone. Now trying to get our money back. How terrible to scam KIDS. Do not recommend. Try Cardenas Rentals instead.

We used Bounce to the Moon for our twins' birthday party. We rented a giant water slide and it was a huge hit, even with the adults. The entire experience was great. With Covid and some previous weather issues we had to move the party and they were extremely flexible and understanding. When we had the party, their advice in regards to where to set up the slide due to some heavy rain was well thought out and worked perfectly. The staff is very knowledgeable, professional, and the slide was extremely clean. We will absolutely use them again!

THE CONS: When I originally booked online, a representative from the company called me and discussed the delivery and pickup window. The person I spoke with said they would be flexible based on our party details. We confirmed the times I wanted a week later on the phone. However, two days before the party, she called and changed the delivery and pickup time to about 30 minutes earlier than the earliest time I had selected on the website. I called back the next day and said, I would be at my other kid's baseball game at that time, and had preferred the latest possible delivery and pickup. The next morning, I got several texts explaining that I needed to get my bounce house at the same time as the other customers. One of the texts threatened: "I will just cancel you out and give you a refund." I had already told my seven-year old son (and all the family and friends invited) that we would have a bounce house. I begged via text to just deliver it anytime they wanted and pick up anytime they wanted, but please don't cancel. They delivered the bounce house at about 1 and picked up about 7:30, which left us with 6.5 hours, not the 8 I paid for. The bounce house had a huge patch in the middle of the floor and the basketball net was dingy. THE PROS: The gentleman who delivered and picked up the bounce house was quick and thorough, even tucking the extension cord under a mat to ensure the kids wouldn't trip over it. He parked out of the way, and set up the bounce house nicely in our yard.CONCLUSION: If you value your blood pressure, use another company.