The sign on their front entrance reads "11:00 a.m. to 8:00 pm (or until the food is gone)."I had some friends from out-of-town visiting Lawrence who love BBQ. I suggested Biemers. We arrived around 7:20 pm. There were several customers in front of us waiting to order so I suggested to my friends that they have a seat in the dining area and I would wait on line to order our food. Dinner was on me. There were customers seated at 5 or 6 of the dinning tables enjoying their dinner.Although there were at least 8 employees on duty, most of them were engaged in non-customer service duties, i.e. clean-up, and even though there were several registers available only one was open, and only one employee was taking orders at the counter so it took around 10 to 15 minutes get to the front of the order line. When it was my turn the first thing i was asked was if "to-go" was okay. I wasn't sure what they were getting at so i asked for clarification. The girl taking orders said that starting at 7:30 pm everything was to go only, and we couldn't enjoy our food in the dining area. I explained my situation. That didn't phase the gal. I pointed out that the sign showed they were open til 8 and that we had walked in the door a good 40 minutes before closing. She shrugged her shoulders as if 4she could care less. "That's our policy." She couldn't even find the decency and common courtesy to say "I am sorry." I asked her where it was posted "dining area closes at 7:30." "It don't," she stated matter of factly. It's just our policy."I explained that we would not have wasted fifteen plus minutes of our time had we known of their unwritten "policy.""Is the manager or owner available.""He ain't here. But even if he were, you'd be wasting your time. He does everything his way." "Well, I do things my own way as well, so no, take out is not okay. We will go elsewhere, and we won't ever be coming back".She didnt seem to çare. She seemed more focused on clocking out by her deadline so she wouldn't lose her job.I forgot to tell them that I will tell my friends, and also leave a few appropriate reviews on-line.This place started as a hole in the wall at a gas station and after it opened at this location several years ago it took off. For four or five straight years it won Lawrence Magazine's "best BBQ in Lawrence" award. But their string of consecutive wins ended five years ago. I think I know why. The customer service sucks. How hard would it have been to post a few signs stating that starting at 7:30 it's take out only. This is the same owner who used to allow his employees to prominently display a tip jar at the counter. That practice ended when I complained to the owner that if he couldn't afford to play his help a decent wage then he shouldn't be in business. (Imagine going to McDonald's and seeing a tip jar at the register)Apparently the owner is more concerned with saving a little on payroll rather than being a good and decent human being and providing minimally acceptable customer service. I used to come here quite a bit and would always see familiar faces. Now it seems like employee turnover is much higher. New faces every time and not many of them smiling. And two of the dudes in the cooking area looked like they were on furlough from prison. The kind of people people who you wonder whether they wash their hands after going to the bathroom. UGH. GROSS.Thus isnt the first time owner greed and arrogance will cause a once decent restaurant to fail. And it won't be the last.
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