Betty Rae's Ice Cream

My favorite parts of a charcuterie board, all mixed together and turned into ice cream!Goat cheese, apricot, and walnuts. Salty, fruity, sweet, nutty, slightly bitter. Who wouldn't want a blend of flavor profiles with every bite?Betty Rae's offers classic flavors as well as more unique flavors like the one I listed above. They also do ice cream flights, coffee, and affogato! Service was fast, and they don't skimp on the scoops!

Normally, we have a five-star experience at Betty Rae's. However, tonight, everything felt off. The store was very busy, which isn't unusual, but the two gentlemen working seemed disorganized while two females were scooping ice cream. I really felt for the females, as they were overwhelmed with orders and had no support.I ordered my usual scoop of brownie with marshmallow fluff, toasted, and gummy bears. When I took my first bite, I was surprised by a sour-tasting liquid that was supposed to be marshmallow. I immediately had to spit it out. When I spoke to an employee about it, they seemed to already know there was an issue. I wasn't offered a refund, but they did remake my scoop without the marshmallow fluff, so I'm just out the extra I paid for the topping.I hope this was just a one-time experience because I've been a loyal customer since the doors first opened in Kansas City.

I don't understand how this place is so highly rated. Maybe because I am only an out-of-town visitor.I must say I was very disappointed in my experience at Betty Rae's. I came here with friends at an hour before closing on a random weeknight and we stood in line for 90 mins. Two out of the four of us gave up halfway through and left, but two of us stayed behind to Make it through the door to buy ice cream. It was a really hot Kansas City evening so we were sweating our behinds off outside, but we were grateful to finally be able to get inside and buy some ice cream. There were only two young people working behind the counter and they were hustling, but with the super long line they just could not keep up. I'm not sure how the store is run but I think they need to hire more people or do something else about this because that was ridiculous. The worst part was we finally got our ice cream but since the store was closing, we had to go outside to eat and on a hot Kansas City evening my ice cream melted within three minutes. So after waiting over an hour in the heat I only got to try the ice cream for a few bites before it all became a milkshake. I know that's not the fault of the store but honestly, the flavors of the ice cream were nothing spectacular. They also ran out of the flavors. I actually wanted so that was not great either.Also, just so you know, if you were the last person to make it in line, you get a sticker on your shirt that says you are the last person and somehow it becomes your responsibility to turn away the 45 people that will come after you. The guy that was last was so frustrated and furious that he had to be the one to turn everybody away and he had to deal with all those people huffing and puffing at him. I hope he at least got free ice cream.All in all, I'm just confused at the high ratings because to me this place was just like any typical ice cream parlor except it was poorly run.

I'm a HUGE fan of their ice cream. I work in the river market and my team and I frequent Betty Rae's mostly when it's nice so we can walk over since it opened. However, the new team or more specifically the person working 2/26 in the early afternoon needs some costumer service training. Every single person we have ever encountered there was wonderful but that specific person made my whole team end up getting less than they originally wanted bc she was hateful and annoyed to be there. I know people have bad days but eek. Ps, the banana bread ice cream is to die for! So good!

I love Betty Rae's!!!! While there's usually a line out the door, that doesn't mean that the service isn't speedy and efficient. I'm able to get several samples which is my favorite part to try some more of their unique flavors (you have to at least sample the goat cheese, apricot & candied walnut flavor). They also have homemade waffle cones and many great flavors, whether a staple or a rotating flavor. We have eaten both inside and outside here and both were great. I also love their photo booth if you happen to be in the mood for that.

This was delicious! I came in looking for creamy and rich American-style ice cream and that's exactly what I got.As it was my first time here, I didn't know what to get. But I was able to try as many flavors as I wanted, despite a long line behind me, which I appreciated. Note, it is loud inside and I thought the shop smelled strange for some reason.I got a double scoop of creme brulee and butter cake. The creme brulee had some caramelized flavor while the butter cake definitely tasted like a rich yellow cake, and they balanced each other out nicely.Also these scoops are huge! Maybe bring someone to share with because it was a lot to finish as one person. I feel like I got enough ice cream to get 3 quarters of a pint!Would highly recommend if you've got an ice cream craving, it'll hit the spot for sure!

Great ice cream place in Kansas City!! We came here and the line wasn't too bad. It goes by fast and there's lots of seating area. You can sample some flavors before deciding. I love how creamy it is and perfectly sweet! Lots of street parking in the area! A must in KC!

This is a very popular spot for ice cream, and the line is usually pretty long, so be prepared to wait. The employees are kind and hard-working, but the place does seem understaffed at times, which likely contributed to the line. They have a good selection of unique ice cream flavors - I tried s'mores and creme brûlée, both of which were super creamy and packed with flavor. They have a quaint and cozy interior with some indoor seating, as well as a small outdoor patio. It is located right along the street car line, so it is easy to access. Overall a great experience, other than the wait. I'll be back the next time I'm in town.

This was a small location with seating outside. The line was out the door when we arrived, and it took a good amount of time for us to order given there were only two people working. They had lots of variety with lots of interesting choices to select from.I had a small cup of their lemon poppyseed ginger cake. This was good and extremely creamy. There was plenty of lemon flavoring and it was not too sweet with the ginger cake pieces swirled in. I liked how the pieces were small enough where not a lot of chewing needed to be done. I also tried the chocolate brownie. This was really good too, but the brownie pieces were a little large and tougher to chew, but not a big deal as the overall ice cream was tasty.Will I go back? Certainty.

Popular local artisan ice cream. Seems to always have a decent line and wait, they could use more help as there were only 2 people working who were doing their best to try and keep up with serving everyone while also making waffle cones. It feels like they could afford to have another 1-2 people on staff to keep the line moving.Ice cream was very good, very creamy and dense (in a good way). Tried the goat cheese with apricots which had the nice tang of the goat cheese, but was a little too strong for my mood, so went with the gooey butter cake which was rich with nice chunks of cake. They ran out of the lavendar honey unfortunately which would have been my choice. Also, not a large selection of flavors.