Aspen Lawn & Pest Control

This company has horrible customer service. I've been trying to reach someone for the past week to help me with my lawn issues, and no one has responded. I filled out a quote estimate form on their website and received an auto-response email stating I will hear from someone shortly...2 days go by and I don't hear a thing. I call them two days in a row and leave numerous voice messages, emails, and still no response or call back. I called a different company (Custom Lawn & Landscape) and they answered the first time I called (GASP!) they were so helpful and provided stellar customer service. They sent a lawn expert to my house early the next morning and I received my first lawn treatment for free. I have already recommended them to others. I don't know if this company is still in business? It has lots of great reviews, but I still haven't heard from anyone!! I will never recommend this company to anybody! Take your business elsewhere!

Austin from Aspen Lawn was prompt and professional. He had us fixed up within 30 minutes. He also went out of his way to adjust our timer and explain it to us as well.I had also spoken with Austin before the appointment and he arranged to arrive a day earlier than scheduled just because I was so worried about a possible water leak.They truly go out of their way to accommodate.

Had a broken main water sprinkler line break. Austin did a great job! Efficient and friendly service. They were able to get out the day after we called.

Technician was very prompt, professional, knowledgeable and fast-working (even though they charge by the hour). Their prices are actually less than Suburban, who installed and has always maintained the system, but is temporarily out of that business. I think I'll switch to Aspen in the future.

Good customer service! Good people! Great results! Fair pricing compared to competitors.

Austin personifies the excellent results Aspen Lawn has achieved for our HOA properties, which look the best they have in a decade.

Very disappointed in this company. After a ton of advertising aimed towards our neighborhood, we gave him a try. After the first treatment in late June, they were pretty nonresponsive and helping set up an account so that I could pay. The first two people I dealt with were real vague, one told me that he would call me after his route with the information to access my account, and an email Corey went unanswered. Was finally able to set up an account after catching someone for service a few weeks ago, but in speaking with that man and clarifying what areas we needed treated, they still didn't treat our entire yard. We haven't seen a single area of concern that let us to seek treatment for weeds improve. now, 3 to 4 weeks after finally getting access to the customer account info, our account has been sent to collections .This company has proven to be a headache, and they obviously don't care about anything other than getting that steady flow of revenue.This may be my first yelp review, I cannot remember for sure, but I felt compelled to read review because it is the absolutely worst customer service I've ever received from any kind of company that does routine maintenance or care on your home or property.As a professional myself that understands the value of under promising and over serving your customers/client base, I strongly advise that you ask around about this company and read some reviews. I haven't read the specific reviews, but if a company is below 3.5-4.0 stars on any review site, do you know there's something to it.Maybe it was the fact that two out of the three treatments they came by when I talked to the employee, they were brand new. Sounds like there might be a lot of turnover which indicates problems as well.Really upset and disgusted with these guys. I have no recourse but to pay that balance immediately so it doesn't ruin my credit and cancel right away.Absolute headache, waste of time, and waste of money. If I could give it a worse rating than one star, I would. They are like the frontier airlines of Lawncare.

I have used Aspen for years. Always quality work and reasonable prices. The staff is very dependable and honest. They have been in busy for many years . I would recommend them for almost any job

Highly recommended! Have used Aspen for 8 years now, my yard always looks amazing. Anytime I have had an issue or question the team reacts quickly to fix anything there might be!

I called Aspan for an ant issue. They came out quickly and found so many ant nests at my home it was insane. The technician was there over an hour and was seriously moving plants around, picking up landscape rocks etc... looking for those ants! She was so diligent in what she was doing. She sprayed all around my house and even in outlying areas such as around a burm and trees. She literally watched trails to see where they were going and sprayed the nest areas. I know all this because I saw on our camera and she called me afterwards and explained her treatment. I am definitely impressed and will continue using this company!