Aquatic Builders

We selected Aquatic Builders based on positive review we had seen online. They designed and installed a free form in ground pool with a stained and stamped concrete patio. Monty Hayes was the owner and designer. Monty is wildly creative and designed a terrific pool to fit our space and yard. This review is based on the difficult time we had working with the company and the quality of some of the work. Unfortunately, we had paid the entire final payment at their request, prior to finishing or delivering the custom cover. Monty called one Sunday and asked for us to pay them as they had some bill due, and we did. Travis showed up at our house at 8:30pm that night to get the check. To get the pool finished took repeated emails, phone calls, and texts over several weeks. Either there was no response to daily contact, or there were promises not kept. To get the custom cover ordered and installed, which we had already paid for, was a similar effort. Not until we threatened escalating the problem did we get a response.We believe the pool itself is well built. But when putting in the stained and stamped concrete patio, there was NO effort to not get the concrete or stain on the side of our house and windows. Just a damp cloth wiping the chunks off the siding and glass when it was installed would have been better than what we were left with; which was countless hours of scraping and repainting. If it stopped there, we might have been more generous with our review, but when they brought in equipment to dig, they took down our neighbor's fence and then put it back up until we had a new fence installed. Somehow there was an issue with damaging our neighbor's landscaping. Our neighbors and Monty then discussed him planning and providing some type of tree. A hole was dug, and it is still there with no tree. Same situation for them in how hard it has been to contact the company.

The experience we had was terrible!No communication. Rude. Unorganized.Great salesman before we started the process.The people giving 5 stars own the business.I have two friends that had the same experience that we had.

Do not deserve even one star. Should be able to rate negatively. Service is horrible. They do not answer the phone listed on invoice or Facebook or website. Failed to get a pool cover that I started requesting in August. In early October they said it was coming in 10 days. On Oct 28 they say sorry no cover and no alternative offered. For service agency they are ABSOLUTELY BAD. May be okay putting in pool (did not have that experience as already had pool when started service) but if you expect regular service I would not count on it