AAA Family Move

It was overall a horrible experience. Here's the list of facts. I really want you to take a min to read this before making a decision.1. They use FAKE REVIEWS and they have two google accounts for the business. https://www.google.com/maps/place/AAA+Family+Move/@39.02447,-94.6954447,14z/data=!4m8!1m2!2m1!1sAAA+Family+Move!3m4!1s0x87c0ecef884df881:0x50b035bd05cdb552!8m2!3d39.007841!4d-94.6985243https://www.google.com/maps/place/AAA+Family+move/@39.0244674,-94.6954447,14z/data=!4m8!1m2!2m1!1sAAA+Family+Move!3m4!1s0x87c0ecf8eef86d4f:0x2e021a49b5edbd0c!8m2!3d39.0411016!4d-94.6573459They use fake reviews - this is very obvious and easy to tell by looking at the profile of people who wrote 5-star reviews. Fake reviewers have 5-10 reviews spread over the nation (e.g. 1-2 reviews in las vegas, 1-2 reviews in Kansas, 1-2 reviews in new york, something like that) and I looked at 5-10 profiles and they have a lot of common businesses in their reviews.Please please look at reviews from Yelp and BBB.2. The salesman (Steve) told me it'd be delivered in 4-7 business days. It actually took 21 business days (the maximum on the contract).When the driver arrived at my new location, he said "We delivered it in 21 business days! we kept the contract man".3. You can never reach out to the salesman Steve again once you sign the contract. Instead, another person becomes the point of contact - Sam.4. They have absolutely no idea when they can deliver your stuff. They consistently refused to tell me the ETA.5. They charge 10% more for gas when they pick up your stuff which you wouldn't be told from Steve or Sam. It's even not mentioned in the contract. (please see attached photo)6. They appear with a huge semi-truck. So unless your unit happens to be located in a very lucky spot, you'll be likely to have to pay extra for the shuttle (from $350) because that huge truck can't usually take turns in a small road in an apartment community. The driver will tell you whether or not he needs the shuttle only after he arrives and you have two choices - either you pay what he asks or you rent a truck, they move the stuff to your truck in a large parking lot (Walmart or somewhere) and they leave.If you choose the latter, you'll have to move your stuff to your house and assembly them yourself.7. The driver is very rude and seems to be always ready to fight with you.8. The driver lost my snow shovel and he said "it must be in the big truck, I'll grab it and come back in 15 mins". and he never showed up.Thank you for reading this and please don't be fooled!

Worst moving company I have ever dealt with. If you want last minute charges added, to have your stuff broken and lost - as in items just gone, disappeared - and want to be yelled at repeatedly on the phone by people that barely speak English then this is the moving company for you. Otherwise RUN in the other direction. If you think you will EVER hear from your sales person or be able to get in touch with him again after the initial deposit you can forget it. Seriously if it was an option to give zero stars I would. They are THE WORST.

This is a review of a company called AAA family movers. I have had the most horrifying experience with this people. Beware. THEY ARE SCAMMERS. They will take your stuff, have you sign a "contract" which is badly written and later, whenever they decide to show up with your stuff, weeks or months later, they will charge you extra for EVERYTHING!!! Elevators, steps, moving your stuff from truck to truck when that is not even your responsibility.I ended up paying $1700 extra for things they considered additional and they didn't care if I refused to pay for the extra stuff: they told me, plain and simple that they will dump my things in a storage facility of their choosing, go to litigation, and keep my things for months until things resolve. They have done it before and they will continue with the same practice until the BBB Investigates this company. If you don't believe me, go to the BBB Page and check them out. I sure wish I did before hiring them.

This company is absolutely awful. They will be late with your delivery, will lose your items, and won't compensate you for anything. Please please do yourself and your family a favor and avoid them. If you want more details about my experience please message me. Otherwise just look around the internet and you will see what they are all about.

Recently had to help my girlfriends mom move from Olathe Ks to Overland Park. When it comes to moving I can move all of the little stuff in her mini van so there was only help needed for the furniture. I shopped last minute because I wasn't expecting to be doing this and I found AAA family move available and priced reasonably to move the furniture of a 1 bedroom apartment. Service was excellent, none of her furniture was damaged and they were fast movers. Would definitely use them again if I find myself in the area.

DO NOT USE THIS COMPANY!! READ THIS!!!On July 7, 2020 I contracted with AAA Family Move to move me from my home in Kansas to my new home in Georgia. I had accepted a job as the Fire Chief and hired this firm to move my items. On July 7, I paid a deposit of $1,500.00. The company picked up my items in Kansas on July 25th (suppose to be the 26th, showed up a day early.) I paid $1,751.25 upon pickup. I was required to pay with a money order. They claim they then stored them in their warehouse and everything was to be delivered in Georgia August 5th. They did not show up that day nor for several days thereafter. I made numerous calls and emails and did not hear from them. They were not answering or returning my calls or emails. I finally connected with them on August 5th and was told it could be up to 21 days before delivery; but maybe by the weekend of the 8th-9th they would have my stuff to me. They never mentioned anything else to me. (Keep reading....)Later that same day, on 8/5, I received a call and text from my new Fire Department secretary in Georgia indicating that a woman from Missouri had contacted her and was indicating she had pictures of some of my things (fire helmets, badges, etc...attached) all over the floor of a warehouse. AAA Family Movers did not tell me any of this when I had called. I connected with this woman who texted me several photos of many of my items sprawled out over the floor of her warehouse. I then attempted to get a hold of the moving company.I finally got a hold of them telling them I was contacted and shown pictures of my things that were stolen and they admitted they knew about it a few days earlier (but did not contact me at that time, or tell me when I called) and that there is a police report filed with PD, officer Rudy. They told me they think 90% of my stuff is still there and will go over to the warehouse and send me an inventory list (never received).For several days, I waited for the company to get back to me about what they were going to do about my items and where the balance of my items were. When I called the lady back the next day who contacted me from the warehouse, she indicated that someone had come back and took the majority of the items that were there but left a few behind. Again, I waited for the movers to contact me about the inventory they were collecting.After numerous texts, I finally got a hold of Sam Kosukhin (the individual whom I had been dealing with over the phone after the initial contract was signed with Steve Wright. I never did receive an inventory list of the items. On August 11th, the movers showed up with the balance of my items. Approximately 60% of the stuff that was loaded onto the truck never made it to my home. Many of the items I did receive were damaged. Many of the boxes I had packed had been obviously opened and repacked with items from other boxes. Thieves do not do this, they just take what they want. A lot of my furniture came up missing along with 19 boxes (as indicated by the company). I noted the police report number on the document they made me sign indicating what I had received and was forced to pay the balance of the contracted amount ($1,886.25) in cash to receive those items.I was told to file a claim with the company and Sam sent me the filing information. As indicated above, Sam indicated that they would take care of this and he felt horrible about it. I took a number of days to compile the list of items I had lost. It was a significant undertaking trying to remember what I had packed compared to what was received. Many items were of a personal nature and could not be replaced - badges from my entire fire service, fire helmets I had collected over the years, and personal photos of my children. I filled out the information and returned it as requested. I then was contacted by CSI - the third-party insurance broker - who indicated they would manage my claim. After completing the arduous task of filing the claim (identifying item by item it's value and how long I had it - leading to hundreds of lines of claim) along with providing information on the police report provided by the moving company, I submitted Claim ID X on October 22, 2020. On January 4, 2021 I received notification from CSI that my claim had been denied indicated that I did not acknowledge that any of my items were missing or stolen on the documents I signed when the items were delivered. I put the police report number on the documents they provided when I received the items. In addition, they indicated on these forms the items that were not delivered. I immediately filed an appeal with CSI who claims they now have up to 45 days to review my dispute. The total value of items lost in my move was over $39k. The contracted amount for the move was $5,132.50. The contract indicates that they valued the items at $0.60 per pound as I apparently waived my right to full replacement. I have received $0.00 from CSI or AAA Family Move. Nev

I told the estimator the date I needed my items - he said it wouldn't be a problem. The moving foreman stated that my required date wouldn't be a problem, but just in case there was a unforeseen issue, they put on the contract delivery date + 7 -10 days business days. When I got to my destination, I called for the eta. I was told it was still in a loading dock back in Kansas City, waiting for a full truck load - and they didn't have an eta. I had to sit in my apartment and start a new job without clothes, bedding, pots and pans etc. I was told if I wanted a specific date, that I would have to pay him $800 more. I finally received my items 10 days later. Fortunately I brought a blanket and a pillow with me.I have moved across the country 6 times - all moving companies give you a specified date and then deliver. The driver would only take cash at delivery. This cannot be a legitimate operation.

Ok let me start by saying that the guy I booked with was great. Very professional. Dispatch is where it all started going wrong. I booked for pickup on a Tuesday. Didn't t show didn't call. I called to be told oops...... talked to the owner he was very rude. The guys finally showed up at 6 pm on Wednesday.The guys who showed up to load were great, they carefully wrapped my furniture. Fast forward 18 days and my stuff finally made it to me. All was intact. Guys made me hand over the final cashiers check before they would even begin to unload my stuff. That all went great. After they were done and had left I walked back outside to this huge pile of tape they just left behind... Seriously? The best thing I can say is it's done now.

We had AAA estimate our move. It was a very good price, about $3000 less than the competition. On moving day, they showed up with a truck that was not anywhere near big enough. Then, after the truck was loaded, they hit us with a bill that was two and a half times what the estimate was. They had us well and truly over a barrel.We would never have gone with them had we known their estimating prowess was so deplorable. The worst of it was we would have gone with their competitor, who took the time to go through our house an give us a binding estimate, with a cap.Don't trust their estimates!

Facts:1. They arrived promptly2. They hired 2 local helpers from Craig's List to assist the driver.3. Many of the brand new boxes were crunched (either on truck or in their storage.4. Even the Craig's List helper commented on how poorly things were packed.5. Many items in the boxes broken.6. Approximately 6 boxes unaccounted for7. Reply to #6 from Anthony: "It is a mystery"8. Reply to #5 and #6: "Fill out this claim form for insurance"9. Missing a chair10. AAA says that they will email pictures of the chairs they have in lost and found to see if they might be ours.11. That has been about 2 weeks. Still waitingConclusion: This company doesn't really care about their reputation and it reflects. We need to run them out of business by not giving them our business