Brendon L.
Oct 9, 2024
I'll start with the good. Despite being very slow to get food out (maybe short staffed, as it wasn't that busy), the lady at the counter was very nice and apologetic and tried to be extra helpful.The food itself was fine. Burger was good. Waffle fries were crispy, but barely warm and a pretty small portion.But what has to stand out is the cleanliness or lack there of, or at least the appearance of not being clean. I would lean towards the drive in if a burger and root beer is calling your name.
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Kim S.
Apr 24, 2023
I went to this location last night and ended up leaving. The restaurant had dirty floors. Cupboards broken and leaning on the fountain drink station. But ultimately, there was no one working in the front. I waited a while for service but decided to go elsewhere for dinner.
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Cayden S.
Jul 22, 2023
I could've gotten past how bad the food was, but what really bothered me was the customer service. We specifically order a plain burger, but the lady who served us read the screen, told us that the burgers were plain, and the burgers were not plain. I understand getting an order wrong, but this was unexceptional. My mom and the server engaged in an argument, and the server was saying the same thing my mom was. Prior to this, when we were ordering our food, the person tried to make us leave because it was closing at 7:30, even though it was only 6:00. The restaurant looked closed on the outside, and we decided to never return to this specific ambiance. I am not sure if all A&W's are this way, but if they are all the way this one was, then I strongly believe that A&W should discontinue this restaurant, and focus on Root Beer. Thank you for taking the time to read this, and I hope you carefully consider my points.
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