Jerk Villa Bar & Grill

So, this spot if cool. We went here after the WNBA game. Things started out pretty good but then they turned up the music and jeez. You couldn't hear yourself think. They had one server. She was working her tail off but then another waitress came and she was barely doing anything. She was supposed to be our waiter but after waiting on her to magically appear the other girl(the hard worker) stepped in. Thankfully. They need more staff. Mt friends enjoyed their food. I was not impressed. I ate one wing, I did eat my cabbage. I wasn't a fan of the macaroni. If I return, I would try the pasta. My friend said that was good

My visit to Jerk Villa Bar & Grill located 2216 S Michigan Avenue on tonight April 16, 2024.On our way home from work, my cousin & I stopped by Jerk Villa Bar & Grill for dinner, our initial experience was extremely subpar & unacceptable! The male host was rude, inattentive, & very bothered! I can confirm he did NOT like his job! He gave short answers, never smiled, & gave a very as a matter of fact attitude our entire visit! He took our order in a very irritated way & remained attitude-ish & unprofessional. He not only lacked customer service skills, he lacks basic people skills understanding how to professionally interact with paying customers that pay his salary. No customers mean no business & no job!We get home, ready to eat dinner to find out that my order was wrong & my cousin's order had the worst presentation ever!We get back dressed & take the food back to the restaurant in an effort to share this experience with the manager on duty. I had spoken to a male manager earlier informing him of this employee & his unprofessional behavior & demeanor!We get back to the restaurant to find a female manager, Unique, that completely blew Us away with her professionalism, awesome customer service, ability to correct the problem, apologizing for what her employee did NOT do, taking ownership & accountability of what this employee had done, all while showing empathy to Us!Unique completely changed my mind because I was all set to never patronize this establishment ever again! I said that to her as well! Nevertheless, Unique's efforts saved the night & she now has 2 new customers that will be returning to support this business!While things definitely started off rocky, Unique's actions of active listening & correcting the orders that were messed up speaks volumes on her caring how her customer's experiences go & really showing great character with awesome leadership qualities that will keep her & the business thriving! She understands how important retaining customers are to your business that she personally went in back to ensure that this replacement order is done correctly! WOW!People are quick to point out the wrong that people do, as you should because NOT providing feedback to your employees does them a disservice & they will never correct issues that they don't know about because management has given no feedback, either through positive recognition or constructive feedback!I wanted to take the time to spread some positive energy & to give Unique a huge shout out of appreciation along with words of encouragement to keep being great!!!You have won Us over & you'll see Us soon!We will be returning customers! Kudos to you Unique for being a bright light tonight & turning our experience around from horrible to HAPPY & Satisfied! Once your employees mimic YOU, your team will elevate higher! Thanks again for your professionalism Unique! You ROCK!P.S. Did I mention that the food was delicious! It was good good! Best Regards!Shaun P.

The host seemed to be annoyed. The music is loud. Our waitress was great. They are CASH ONLY but they do have a ATM inside. The host should've told us cash only before having us seated. The Mac and cheese wasn't to my liking, it reminded me of stouffers Mac and cheese.

The worst customer service and business practices.Utilizes 3rd party services and then will cancel your order when they are out of items AFTER you get the notification the driver has picked it up. They take forever to even get to your order to begin with. This has happened several times and they don't offer pickup, delivery only. I've had call-in orders cancelled for catering. Just avoid at all costs there are better options.

Came here recently for a birthday celebration and the food is so good!!! The place is really nice and I am looking forward to coming back soon!! The staff is very friendly!

Yo!!! I came at the right time on the right day Greg the bartender gave great service. This food is really amazing. It's full of flavor and they got the right people in the kitchen the curry chicken, the vegetables. The chicken was tender no complaints for me.

Arrived on Friday for the BWE. The food was good and the vibe. I brought my bestie the next day. So you don't let the customer know the service charge is a tip, and I double tip. It is a bad business practice and will dispute my Friday credit card service fee. Do not tip!

I was expecting whole wings not party wings. Cash only to dine in and credit card for carry out. ATM on location. Who wants to pay ATM fees. 1st and last visit

everything was soooo good! i'll be back. i had the jerk chicken mix with macar and yams. my husband had white chicken dinner with cabbage and red beans &rice. Good service !!

I ordered my food early because on the website it says order early food will be ready at 12:30 not oxtails. They was not ready I order online the lady said she couldn't cancel it I was so mad went online it said I was to late order Bern place called back the owner had to cancel it she said A lie! She didn't and then said we have oxtails on 79th we'll as long as they have you sitting she could have went and got them. They have lost my service I had people here from out of town I was bragging want happen again