Tom & Betty's Restaurant

OK, here we go.....I dislike writing negative reviews, but this was my honest experience. It was my first time eating here (four ppl total).What started out as a positive experience quickly went downhill due to the unacceptable time it took to actually eat. I can't really blame the staff for that as this seems like an ongoing issue after reading the reviews on Yelp and other platforms. I'm very hesitant to return.They do have solid sandwiches here and an extensive menu with plenty of options for everyone and ample portions, too. We came here simply because my mom wanted a BLT and I saw a friend's picture on FB of the BLT she and her mom ate here. The amount of bacon in The LTD (their version of the BLT) was ridiculous in a good way, but shouldn't have taken an hour for my mom to get it and eat.My steak wrap (TR7) was very tasty and recommended by my server along with the tater tots. The sauces added a nice dimension. My brother had the double country fried steak plate with mashed potatoes and gravy with a side of green beans and he said it was good and plenty. Overall, the food was pretty good and the atmosphere was adorable with a clever car themed menu and decor. Plenty of seating. However, management may need to address the execution of service and be more aware of the customers. We were there for an hour before we received any of our food except for my sister's chili and although our waitress kept apologizing about the wait, a simple explanation of WHY it was taking so long for our food while other customers at tables who came after us, ordered after us and were served way before us (they actually finished eating and even got their bill) would have gone a long way. I now understand others' utter frustration dining here. It's not a matter of being short staffed when other tables mentioned were served and finished with their lunch. It's a matter of awareness. What a shame because I wanted to like this place.

Our second and last visit. Last time i gave 3 stars and this is about the same or maybe 2. Was just told they are out of chili and have been out all week. Wtf. I ordered something that says it comes 2 sides. Then was told that the menu is wrong and that is not in the right spot. Again what?? Ambiance is cute and being 12 noon on a Saturday i understand why they are empty . Our waitress just ran drinks to another table . Was holding 3 drinks against her arm and boob!! Wtf?? Will not return again!! Btw, i am a server and absolutely enjoyed the food but will not be back and will not tell anyone to come here

This is a part of Jacksonville history and resilience as this is there 3rd location in the city! The Menu is so very well done too - the food is well curated and it took us forever to actually order as the server Lindsay was patient with us as she explained each item of the menu slowly so we could comprehend how good it would be - I love her! I ended us getting a Mustang but not on a bun - actually in a wrap - its god a cajin sauce that its very wonderful and when paired with red wine ( or three ) hits the spot! We will be back!

Great, friendly, local restaurant with a long Jacksonville history. Family owned and they are always present to greet you. Different venues throughout the week from trivia, karaoke to live music on weekends. Fridays are military appreciation days. Comfort food and sandwiches. The Benz is my favorite.

Food and service were excellent! Wait time was a bit long. About 35 minutes. Couldn't eat here on a weekday for lunch (I only get 45 minutes) but overall it was great!

Let me start by saying the service was great. And that's where it ends. We arrived at 5:30 on a Friday night. The server started by listing all the items they were out of (potato salad, pasta salad, potato soup, chili was going to take a while). We ordered drinks on happy hour then were told what we had ordered wasn't included in happy hour. Food arrived fairly quickly but very overcook. (Wings and roast beef sandwich). At 6:30 we were then told that our table was reserved and the people were waiting and we would need to leave. There was nothing posted anywhere that this evening was a special event or that reservations were required after a certain time. We were not told when we were seated of any of this. We weren't finished with our drinks or food. Finally the GM came over and told us that people had to pay $10 a person to see this band - which there was still nothing advertising the band or any type of special event - and that she could try to find us a seat at the bar if she could but there were four of us and we would not be able to sit together - at this point we were so frustrated that we wouldn't have stayed anyway.I couldn't tell you the name of the band or why they were so good because they never told us. They just told us that they were sorry but we would have to leave. They had plenty of signs outside advertising the events they have on the reg such as bingo twice a week and happy hour etc. etc. but nothing about a special event. And the fact that we weren't told while we were seated that we would have to leave in an hour was also incredibly unprofessional. This is not the same Tom and Betty's that used to be at Roosevelt. I don't know who owns this place but it's a good thing they have regulars. Because they certainly aren't encouraging anymore patrons to become regulars. It's a shame because they have a potential to be a good local bar but we obviously won't be returning.

Well, we had a repeat visit today and once again we were wowed by the experience of this hot little spot in Orange Park! We tried a cheeseburger which was huge, juicy loaded with fresh pickles, lettuce and tomatoes! The fries were the best! My hubby had a Reuben today, loaded with corned beef and sauerkraut...and plenty of those amazing fries! Yummm! Oh and don't forget their fresh brewed iced tea! The best in town! Very good service, our server Tori was excellent, very attentive and polite! Can't wait to see what else they have to tantalize our tastebuds!

The staff are rude especially the woman boss.I go up there to play Bingo and part is you get a gift card for free food if win Bingo. I had one for a free appetizers up to $ 9.99, Its only good for 30 days and i was in my 30 days. . I know soup is an appetizers so I ordered it and a soda. I ordered nothing else that's all I wanted since I just cooked and ate dinner at home. I usually will get French fries to eat while playing Bingo but not this time. When it came time to pay bill I was told soup ain't an appetizers. I asked the waitress then what is an appetizer on their menu and she couldn't tell me. GOOGLE APPETIZERS AND IT SAYS SOUP IS AN APPETIZERS. They need to go back to school and learn what an appetizers is. I WILL NEVER STEP FOOT IN THIS RESTAURANT AGAIN .

Awesome food great prices and friendly staff. Make this a fun place to visit and eat, huge portions everytime I've been.

The generous portions food were excellent and delicious! The service? Not so much. It was late for lunch customers, and only a few tables of patrons, but it took way too long for everything! It would be a good idea for management to take a look at the service provided by a local competitor who always has a waiting line, and very comparable food.