The Waggin Trail Express

Thank you so much for taking such good care of my kitties! I am so happy to have found you!I recently went on a week-long vacation out of the country and while I usually leave my two cats with family, most of my family also happened to be out of town so for the first time in having my cats for 11 years, I had to look for somewhere to board my cats.My cats have never been boarded, they have always been with my or family or a very close friend who was a vet tech so I was very apprehensive to leave my cats with strangers. My cats are also 11 and 12 years old so this was going to be new to them which made me even more apprehensive. I really did not want them in cages and kennels for 9 days! I saw The Waggin Trail Express advertised on Groupon so I gave them a call to see what they were about. Becky answered the call quickly and was able to answer my multitude of questions which really helped me put my mind at ease. Instead of buying the Groupon I ended up going through Becky and she was sweet enough to give the current special as well as offer to transport my cats for me. When she got off the phone, she emailed me some forms and authorizations which I was able to fill out. She also sent me the link to make the reservation. On the day of my trip, I loaded up my kitties along with some of their favorite items such as their favorite food, treats, blankets and toy. I got to the property/Kitty Kottage and Joel immediately met me at the door and helped me bring in my cats and their belongings. He showed me the cat room, showed me the setup and stayed in the room while we let the cats out of their carriers to roam and investigate the new surroundings. Joel was really great with putting my mind at ease and when I left, I felt my cats were in good hands. Each cat gets their own little house so they have their own space to sleep in and go to when they aren't roaming or playing. I fell in love with the little houses and think my cats did too. Joel was great and when he found I had cell service abroad, he sent me many pictures of my kitties. They also post pictures of their current residents on their Facebook page.When I got back 9 days later, my girls were great. I don't know if they just loved it there so much or if they were mad at me for leaving but they didn't want to leave their little houses! Joel helped me carry all of my kitties belongings to my car and made the pack up of their stuff very easy.Thank you so much to Beck and Joel for taking such good care of my girls! If I am leaving again and my family can't watch them, you are first on my list!Just an FYI, there are two properties for the Waggin Trail Express. The cats and dogs are not house together so the dogs are in once residence and the cats are held in the other. This was really great and probably makes settling for the cats much easier.

Let me just start off by saying that I don't trust people very easily. I had a very tough situation where my dog was over 5 hours from me (long story) and I had no way of getting him. He got lost and taken to the humane society. I came across this company and spoke to Becky. Awesome woman! Kind, courteous, and compassionate! True love for animals! I explained my situation and she offered solutions and helped me get my family reunited with coco our dog. This company was professional and definitely the best pet related company I have ever dealt with. I'm still waiting for call backs from others as they already resolved my issue and quickly.I also must give a high praise to Danielle who is one of their drivers. All I can say is WOW! She took care of my dog like it was her own. She cared for him, was gentle, and so many other things. She brought him home safely and drove over 5 hours to get here. Nothing but amazing things to say about this woman. This is a dream team at Waggin trails express is all I can say. I don't write reviews unless something is out of the ordinary and this was an amazing experience! Thank you Becky and Danielle!

I used The Waggin Trail Express to move my two cats cross country, from California to Florida. Everything about this company was great - their communication, photos along the way, the cleanliness of the car, a friendly and informed driver. The cats arrived on time and as happy as they could be for such a long travel. I was so concerned to trust anyone with my kitties, but Waggin Trail Express was fantastic. I would definitely use them again.

I recently boarded my dogs here. It was such a good experience for all of the dogs that I would highly recommend this place. They have a Facebook page and I would suggest that you check that out as well as the reviews there. I recently bordered four dogs here. All of the dogs came home happy and unstressed from their brand new experience. If you do not like the idea of kennels this is the place to go. I cannot say enough positive things about them. They even offer drop off and pick up. You could not ask for a better place for your dogs.

Amazing experience with moving my big, bouncy lab across the country. From the first phone call, Waggin Trail was organized, friendly, informative and just caring. My dog had a great time -- I could tell because I got pics every couple of hours. Waggin Train made what could have been a very stressful event kind of fun for both my dog and me. Very grateful to Ren and Adam for their communications on the journey, and their professionalism -- keeping me current on their ETAs due to weather, traffic, etc. First class operation: would absolutely hire again.