Sugar Factory - Jacksonville

Yelp has some negative connotation reviews of this restaurant. I feel that reviews are based on your own personal experiences and where you have lived and what you are used to.Having said that the prices at this restaurant are more expensive. You can pay $25 for a signature cocktail. Or $85 for a specialty dessert that feeds 3 to 6.But these items are just that, specialty! They are beautiful, and they are creative! There is even a 24 carat burger specialty meal that you can buy at a minuscule price of $150. This is a burger experience, unlike no other! IMO the prices did not bother me. I don't mind paying for unique dining experiences especially when they are in positive energy environments, and beautiful atmospheres. And this is what you get at the Sugar Factory. The background music was also nice and upbeat.Located in the St. John's Town Center, there is parking all around the restaurant. The restaurant is large and can hold large groups and has two beautiful patio areas - one on each side of the building - for alfresco dining. There are booths and tables to sit at and don't forget the beautiful large bar area in the back. Huge screen monitors provide video entertainment and an actual candy store is located inside. The interior is exquisitely beautiful sophisticated, trendy, and clean. The restaurant of course is less busy during the week if you want to go for a quieter time because on the weekends, it is hustling! Monday through Thursday, less crowded. Friday, Saturday, Sunday busy busy busy and you will need a reservation to get in. You can make a reservation on OpenTable, by calling the number posted on this review, or by going to the website linked on the listing here.The weight staff is excellent and we did not encounter any issues at all on this visit. Our meals included the bacon blue cheeseburger, and the Cajun Alfredo pasta. They were both delicious and warm and served in an appropriate amount of time. We had already chosen a specialty cocktail for our dessert, but we were stuffed and could not order it after the meal. Next time I will order the."All I want for Christmas. " specialty drink first, so I am sure to enjoy it. It's a limited menu for Christmas, but they do have every drink you desire, created with imagination and yumminess. It was fun to drive through the St. John's town center afterwards as it is decorated for Christmas right now. Come check it out, it was a great experience for us. Bring your friends because there's plenty of drinks to share and lots of room for them. The menu is huge and there are some delectable items that you wont find anywhere else.Enjoy!

We each have an obligation to make the world a better place, and in this case that means I must do everything I can to stop you from walking through the doors of this corporate restaurant.I can't review the food because we never got any, but I would expect it to be on the same level of what I can review. I cannot not tell you much about service because we weren't served, or acknowledged in any way.Nothing has been done architecturally to the space Sugar Factory Jacksonvilleinherited from the previous Italian Restauarant, except for creating a candy dispensing room where the floor was littered with candy, and it just doesn't fit the theme.One other addition is an area to the left of the entry where bored looking young employees who are supposed to take photos for a fee sat staring at their computer screen.It is a vast space and not crowded but we were seated right at the front in the breeze of the door. Whoever sat my friends said they were out of menus and didn't provide any, but they found some nearby. The print was microscopic. Bring a magnifying glass. The table and floor were sticky.After 25 minutes without anyone stopping by, without a glass of water- we had someone turned invisible- we left.

I had been eager to check out sugar factory- their bright colors and elaborate drinks intrigued me, but their massive appeal to children deterred me. (Sorry, not sorry, i'm not a kids person). So when bestie was in town and I played hookie to day drink on a weekday, I saw it as the perfect opportunity to finally check it out. I'd been to the space before when it was Bacaro (which i loved), and honestly sugar factory did an incredible job to fill the huge space elegantly but still in a fun candy centric way. We had the place practically to ourselves (which yes it was a weekday after lunch but before dinner), but you'd think there'd be some patrons to warrant the doors being open.We opted to sit at the bar & our bartender was awesome. Very personal & engaging and knowledgeable about the menu. My blood orange margarita was good, but DEF not worth $19. The price list for drinks here is insane, up to $40 for a drink (which can be shared but doesnt have to be). Also the menu is GIGANTIC and overwhelming. Like nothing stands out as their specialty, it's just quantity over quality. We didnt get food, but again the menu was so overwhelming how could anything be appealing? Seems like it would be all cisco products, not fresh or local ingredients. This whole experience just solidifies that I'm much more into craft cocktails, local food, and talented chefs, not chain restaurants. Maybe go once for the experience, but I'd rather spend $15-$20 on a cocktail elsewhere.

This is the second time we have gone to Sugar Factory but this is the first time at this location. Our waitress was incredible and super friendly and you can tell she loves what she does. Today is my mom's birthday and they came out and did the song and ice cream that my mom picked out. I really wish there was a location closer to us so we can go a lot more often. The Cajun shrimp Alfredo was AMAZING!!! It had the right amount of seasoning and the shrimp was cooked perfectly. My only complaint is that the portion isn't that big for a $30 meal. For my drink I had the Mai Tai goblet and it was sooo good, I want to try other flavors. My mom had the same Alfredo and I did and she loved hers. My youngest daughter had the waffle with whipped cream and strawberries which she really enjoyed. My oldest daughter had a cheeseburger with a side of fries and the burger must have been so good because it was gone in no time.

Stopped in for a quick drink on a vacation Thursday afternoon. We were the only ones there so sat at the bar and the bartender was great! The drinks are interesting. We didn't get the biggest ones cause $40 what if we hated it... but we did enjoy the drinks we got. Didn't try the food so can't speak to that. I bet it also looks great at night with all the neon and twinkle lights!

I will honestly say that this experience was picture worthy and a fun idea, but when it comes to quality of food and level of service, the Sugar Factory is very underwhelming. I really did enjoy the dancing and fun time, but with all the dancing we did get subpar service. It took a very long time to order drinks and then a huge delay on ordering. The food took a very long time to come out, and we had to return one item. I think this could have been largely due to the servers having to dance and being pulled many directions.I have to also mention the cost. The price of the drinks and food is really expensive for the quality of food. My party had two kids that wanted to try the rainbow burgers. It was unreal the price for those little burger plus the speciality drinks. This may be a good place for someone that wants to do something picture worthy for a special occasion, but I don't think this was a great choice for me.

I went for my birthday Excelente Services is great food is good I had a great time I'll come back for sure

This is not a place for sophisticated adults. This is really for kids that have no tastebuds. The service was excellent and the waiters were very nice. The atmosphere is very pretty and well decorated. The wings are too big and taste like they are fried frozen. The sauce has no taste. The spinach dip was not good at all. The chicken quesadilla was very disappointing. The sour cream has paprika in it. Not a good taste. First and last time for me

We made a reservation on OpenTable for 11:00pm. We arrived for our reservation at 10:52. We walked in and were greeted by the hostess who informed us that they were getting ready to shut down table service so our "best bet" was to sit at the bar with a party of our size "2" because it was still full service. It was raining and I forgot my phone in the car so I went back out to get it while my friend waited inside. When I came back in we walked to the bar and easily found 2 seats (it was fairly empty) and the music was very low. Not what we were expecting at all. All in all we ordered 2 big drinks and one small cocktail, guacamole and chips and salsa and chips. The bartenders were nice. It wasn't the vibe we were expecting but overall we made it a great time. Oh and I received an email from OpenTable this morning asking me to verify whether I attended or not because the restaurant marked us as a no-show.

Absolutely everything from the time I walked in the door. The service the food the atmosphere I didn't get to try dessert because I was too full, but I cannot wait to go back.!!'