Shake Shack St. John's Town Center

Very clean location with spacious bathrooms, including unisex options, which is a nice touch. The service, however, was pretty slow--went on a Wednesday afternoon, and despite there being no crowd, it still took around 20 minutes for the food to come out. Only one person seemed to be handling everything, so it felt understaffed.The food itself was tasty, but the portions were on the smaller side, especially for the price. It's definitely on the expensive end for a fast food spot. If you don't mind waiting and paying a bit more for quality, it's worth a visit, but don't expect quick service.

I placed an online order for a ShackBurger and a milkshake, and the process was easy to navigate. I was given a 15-minute wait time, but my order was ready by the 10-minute mark. When I arrived, the cashier retrieved my food right away.The burger was delicious--nice and juicy with crisp lettuce, tomatoes, and pickles. Exactly what I expected from Shake Shack! My milkshake, however, was just okay. I ordered a strawberry shake with whipped cream, and while it was decent, it wasn't anything special. I wish it had been thicker and had more of an authentic strawberry taste with real fruit pieces. It seemed like they used a vanilla base with a strawberry add-in, which didn't quite hit the mark for me. I'll probably skip that flavor next time.Overall, it was a smooth experience, and I look forward to returning for another burger soon!

Been wanting to try this place since it opened. Luckily for me. I had a coupon from T-mobile that finally got me here. You order in the app or on the touch screen at entrance if you have a coupon.They have made this place into a nice small hamburger, fries, shake, destination in this large shopping center. The food had a quick turn over time. The service was friendly and fast moving. They keep the seated area, inside and out, clean. Look forward to future visits here.

Dine-in order with the app at the Gate Parkway location and got the Shack Burger with Melted Fries and KiwI Lemonade for less than $15.The service is good, courteous staff welcomes you at the front and the place is really clean.Good vibes music was playing and customers seem to be happy with the food and the sunny 67° weather feels good-wouldnt wanna be outside though lolGotta try the Truffle Burger on the next visit!

My first time visiting the new Shake Shack that just opened and I'm honestly so shocked at how good my burger was. I ordered the truffle burger (which I think is a limited time item) and it was insanely good. Truly the best burger I've had in about a year from an establishment - which shocked me since this is a chain restaurant. It was perfectly cooked and seasoned and the crispy opinions, truffle sauce, and cheese aided the flavors of the burger so well. I also ordered the truffle fries on the side which comes with truffle sauce and Parmesan cheese on top. The fries itself were super underwhelming but the truffle sauce was soooo good! It is a bit pricey but if they can continue to dish out burgers like this, I wouldn't mind paying the price again.

Really fast service and decent burger options! The limited edition black truffle burger (looks nothing like it does online) but it's pretty good! The truffle flavor is really strong and they give a good amount of fried onions.

My first visit to shake shack because T mobile has a coupon. I got a free burger I gave to my husband because I'm a vegetarian. I got the truffle fries and a kiwi lemonade. Alas I can't try their shakes because it is too cold outside. My fries were tasty but I didn't realize the truffle was part of cream sauce so I gave that to my husband as well. The manager was very helpful a the iPhone app doesn't work. Just put your codes in the touch screen if you are an iPhone user. The app tells you the phone number is entered incorrectly.

I was ao wxcited that Jackaonville finnaly got a Shake Shack. We ordered a smokeshack, bacon avocado chocken sandwhich, thai tea milkshake, and the parmesan truffle fries. The thai tea milkshake tasted good but towards the end of the sip the flavor was a little strong like they used a concentrate and not actual thai tea. The smokeshack was good although the top bun on my burger was cold. Chicken was nicely seasoned but avocado didn't really taste like much and took away from it, maybe it should be guacamole instead. The truffle fries crisp and seasoned well, the truffle sauce came on the side which was appreciated and it wasn't to strong of a flavor. Overall good experience and I'll definitely come back!

Good burger just as I remember it from New York. Service allows you to order on the computers yourself for card pay only. Cash payment is upfront with the staff. For 1 shack burger, 1 shack chicken 2 lemonades, a fry, and an iced tea was $33. A little on the pricy side for as small as a burger I had, and the fries are not my fav. The tea was good and so was the lemonade. The most interaction you get is when the staff brings your food. Inside is bright and well lit.

Shake shack was full of friendly employees when I walked in. I was greeted and chose to skip the line and use one of their touch screens to place my order. It was very efficient. I had my receipt in no time, and took my number placard to sit down. I only had to wait a few minutes for the meal to arrive. I got napkins and ketchup ready. The meal was served by a very nice lady who seemed appreciative that I was there.My first taste of the fries, I knew I had made a great choice for lunch. The burger was tasty and perfectly done.In looking out, the glass was clean. Lots of light streaming in. Friendly staff. Very tasty food...What's not to love!I will definitely be back soon!