Hilton Garden Inn Jacksonville Airport

We had a one night stop here and found it to be fine. I had done a digital check-in, but it didn't work, so the front desk easily gave me a key. Our room was a typical Hilton room, and was clean and best of all quiet. The shower had a great shower head with lots of pressure and hot water. There was a Keurig coffee maker, a refrigerator and microwave.Room overall was great. Breakfast was lousy. Over cooked eggs and cold bacon and sausage. No decaf coffee.

I love the area and hotel a lot better then the Double Tree to be honest. The lounge area is pretty dope they have a GREAT selection of Snacks, Beer, Wine, Frozen Dinners and Refreshment Drinks available. I came in super late due to storms in DAL so I was happy I was able to grab something before heading inside. The lady working front desk was really nice! They have breakfast here and I saw a mini bar area next to the buffet area so I assume they serve at the bar during normal business hours but don't quote me on that lol.The room is great I'm here for 8 nights and again I always judge my hotel stays first with how great the A/C is.. this one passes the vibe check y'all...The Bed is comfortable af and the pillows are soft af I honestly didn't want to get out of bed this morning because of how comfortable that was to me. They have a black out curtain which gives them 6 stars to be honest... I brought my PS4 and hooked it up with no problem and the location has great spots to eat and it's right next to the airport just keep in mind due to short staffing the shuttle time frames are 5am-11pm and you should prob call ahead to schedule. I give this place 6/5 I will be coming back 100% *** forgot to add the room has a Micro/Fridge ***Bathroom is small but everything else makes up for it..

This hotel is just old and tired. The staff was amazing but the rooms needed help. Instead of spending on new, cheaper price point hotels maybe Hiton should spend some money fixing existing properties. HGIs are usually great and we have stayed here a couple of since 2016. Nice lobby area with plenty of seating. I would definitely make sure you take everything of value out of your car overnight; never had any issues but we go into work at odd times and have seen people wandering the side streets. Bonus is that yiu are close to the airport and close to the highway.

Had a very nice and pleasant stay here at this hotel near the Jacksonville International Airport. I had arrived early and needed a place to leave my luggage and they were very kind and allowed me to leave my luggage there until check in time. The room was very clean and well maintained. Highly recommend this hotel as it is close to a lot of stores and restaurants nearby within a mile (very walkable). Cliff, Renneta, and Josh were all very kind and helped me every time I needed help! The housekeeping staff, shuttle drivers, were all very kind and very helpful!!

Smells a lil funny, side lamps next to bed don't work, a/c doesn't work properly [cool room down], and my feet are sticking to carpet Section next to front desk closed off due to leak. Other than that it seems like fine establishment.

This is your standard Hilton Garden Hotel - staff is well trained and efficient. Pricing is fair for the market. Super clean. Hilton Honors members get free internet.On the downside, this location needs some sprucing up, the bed was too soft and obviously well worn. This is the first Hilton Garden that charged me for breakfast - not the end of the world at $7, but I was surprised since this is usually complementary.I'll look for something different next time though Jacksonville.

If you have a flight that leaves before 7:30 AM, I do not recommend staying at this hotel.It's currently under renovation. No problem. I'm happy to pardon your dust as you requested. Room was clean and did not have the funky smell other reviews have complained about. Check-in/ out was fast, easy and cheerful. Great. But to NOT have an airport shuttle before 6 AM!? What the what? People are not staying at this hotel for the ambiance. They're staying here for convenience to the airport. For visitors, JIA is not near the city. I think it might actually be closer to the Georgia state line. Getting a Lyft or Uber driver is a dicey proposition especially early (5 AM) in the morning. It's also expensive. So after hemorrhaging $29.00 dollars for the 1.5 mile ride (shame on you Lyft/ Uber, but also thank you for being there for me) I'm left wondering what exactly did I get from Hilton out of paying to stay close to the airport? Sincerely a dissatisfied Diamond Hilton member.

We are Hilton diamond members and we generally stay at hiltons 40-60 nights a year. We have never, ever been treated so poorly at a hotel in our life's. There is no reason to go into all of the details of our experience but never have we ever been so personally attacked and insulted by the staff at this hotel, to the point when other employees came up to us and said that they heard what happened and apologized. The GM Jason Carson was absolutely awful to deal with and Patty escalated the entire thing. When my partner went to the front desk to speak with Jason, he refused to come out told the staff to tell us if we had a problem to call Hilton corporate. We contacted the hotel group that owns the franchise but they have yet to return a call or email. We will never ever stay at this hotel or any hotel owned by Elite Hospitality.

Hotel needs some maintenance, light switch was loose with screws hanging out, shelf in the bathroom was coming off the wall. Something I didn't notice the night before but noticed in the morning when I went to take a shower was no shower curtain.

The hotel is not in the best condition. The carpets are dirty , and things need to be worked on. The pool area is small but clean. Do Not pay for the breakfast, it is terrible! The so called breakfast cook was rude, sent eggs back three times. She has NO idea on how to cook breakfast ! We had a server but she was useless, told us to go talk to the cook. The food comes from the so called buffet, except the cooked to order eggs, that you have to pay for separately, French toast and pancakes. The woman at the front desk was very pleasant, She tried very hard to get things right! I took the time to speak to the general manager and because we complained about breakfast he came out with a real crappy attitude. I tried to explain to him about the issue in the room with a hole and exposed wires, tried blaming it on someone over the weekend. IF the housekeepers would have cleaned the room properly they would have seen the issue. There are to many other Hilton properties to stay at that are a lot nicer!