Happy Hound Dog Resorts

My dogs have never been to a boarding place like this one. I was a little nervous for them because they were shaking when I brought them in... I was gone for three days and got to watch them on the puppy cams and the whole time they seemed relaxed and happy... The people who work here deeply care for animals and certainly have a way with the dogs! My dogs ate very well and I will definitely be bringing them back knowing that they will be in good hands next time I'm away!

7/28/2021Wow! I just saw the response to my review of three years ago. What a horrible testimony to your business and customer service! You screw up and then try to blame the customer! All of us left in the parking lot imagined that? Guess I imagined the nasty text I received from one of your staff too.I did get a little giggle from your obnoxious reply to my review. So thanks for that.Fish stinks from the head. You are the fish head. My first experience with Happy Hounds Dog Resorts was unusual and a first for me. When I arrived at the appointed time to leave my dog for his boarding reservation the facility was dark, locked and no one was there. There was no sign on the door that opening was delayed, hours were changed, etc. Several of us were left standing in the parking area with our dogs. After about 15 minutes an employee came to open the doors and apologized for the delay. This was late afternoon, well before closing hours. As the employee was very nice, things happen and my dog appeared to enjoy his overnight stay I contacted them again via their own autmated reservation system on Friday, July 23 to request boarding in early August. I received a text they would get back to me as soon as possible. Today (4 days later) I replied to their own text asking when I might receive a response to my reservation request. After going back and forth twice via text , here is the final response I received from Happy Hounds Resorts via text: "We don't always check texts. We do however answer all calls made during normal operating hours. We've been doing so for 7 years and are full most weekends, so we must be doing something right.... you might be better off elsewherThis person clearly didn't even understand how their own reservation worked, could not have been more rude if they tried but got one thing right - I'm better off at another place.

Stoney suffers from separation anxiety. going to daycare helps makes him happier and makes mom & dad feel good that he is well taken care of @ Happy Hounds. The staff is excellent.

I would recommend HHDR to anyone in the Jacksonville area who needs to board their pup. They are professional, responsive and very clean. You can watch your dog play via the live feed on their site. If you ask for picture updates, it takes them about 5 minutes or less to send them. Hendrix was very well taken care of. Thank you HHDR!

It's like having your best friend take care of your best friend. This is the best dog Day care and boarding place ever!! The owner is very involved. Cameras for you to see your pooch (they have nothing to hide!) and they all are just nice, happy people working there, and my dog knows it.

WARNING: Management and staff post fake reviews to keep ratings high. Read reviews very carefully to determine the truth for the safety of your furry family member. Weekend Boarding and PM Staff at Happy Hound Dog Resorts (HHDR) at Beach Boulevard is HORRIBLE and NOT recommended for SPECIAL NEEDS DOGS! CAUTION: Personnel is inexperienced with no compassion, patience, knowledge or education to care for special needs dogs despite website advertisement. HHDR is NOT suited for dogs with special needs such as separation anxiety. WARNING: Worker's performance resembles unsuccessful daycare employees who decided to change career paths. Entry level employees with little to no experience caring for animals would not accept responsibility for their neglect, inadequate training and inability to care for multiple dogs. The customer, your special needs pet or other dogs in their care are blamed for any and all incidents. CAUTION: Read waiver thoroughly before signing and leaving your vulnerable furry family member! WHY? As stated, Happy Hounds Dog Resorts (HHDS) accepts ANY dog that is not sick with requested vaccinations. HHDS is NOT responsible for any injury to your dog even when management, employees, volunteers or contractors are liable. WARNING: AGGRESSIVE dogs are placed with anxiety and non-aggressive dogs by SIZE! Due to staff lack of experience and knowledge, King was harassed repeatedly by aggressive dogs (watched one incident on camera). A worker (white pregnant female) placed King "in time out" because he defended himself after an antagonistic dog repeatedly kept trying to "hump him" according to her statement on Saturday, October 26, 2024. Common sense care is limited to verbal conversations. Oncoming staff as next shift will NOT read chart/paperwork/computerized records to determine special needs. Instead, rough play as pack initiation "all day" is permitted. Apparently, their responsibility is limited to feeding and cleaning the area while observing activities. Weekend tech was adamant, defensive, oblivious regarding her error and unwilling to accept responsibility for her actions and decisions. During our conversation, reciting her statements back to her several times was required until she understood care was negligent. Conversations similar to parent speaking to a pre-k daycare assistant who proudly abused discretion without justification. The entire conversation was strange and horrifying with no idea what would occur until I arrived almost 48 hours later. On Saturday, October 26, 2024, King was placed in a "10x10 room to play with toys alone with a bowl of water." I specifically asked, "was King injured?" Her response was "no." We agreed (and requested) that King remain separated from other dogs until pick-up for his safety and "prevent injury". Upon arrival on Monday, October 28, 2024, King was in front area (entrance) with larger dogs that were "his size". Perhaps, this was the only way to protect him from the "back-end" employees and dogs. At home, more horror was discovered. After bathing and grooming, his body and mouth were checked. King's lip and two teeth were bloody and swollen. His right eye is constantly secreting yellow mucus. His mouth was sore to touch on right side. He couldn't eat. His appearance and countenance resembled a child that was mentally broken, neglected, beaten or punched or kicked and abused. He looks fragile from weight lost or dehydration. NOTE: 12 cans of dog food were provided, Beach boulevard facility was contacted immediately. Daytime employee suggested King hurt himself by purportedly "chewing on kennel and bruised his nose and lip" as a common reaction to anxiety. However, she "don't know what happened on the back-end" and she was "not present yesterday [Sunday]. Furthermore, his nose is fine. Separation anxiety usually accompanies an inability to socialize amongst aggressive dogs. King's limitations were previously disclosed in WRITING and verbally communicated to the manager and two AM workers on Friday (October 25, 2024). Management not present weekends. Inexperienced staffers run the entire operation with little to no compassion, training and resources to accommodate animals with special needs. Addressing concerns via telephone and website email caused King to be subjected to abuse and neglect. Yes, he was "happy" on Friday when left with management. When I returned on Monday, October 28th, King had a swollen lip with two bloody teeth, right eye secreting mucus from injuries and a broken spirit. He won't respond as himself, he's distant and constantly pulls away when attempting to touch him ... Similar to a child subjected to abuse and returned to the parent as alleged abuser(s) blame the child and parent.

Amazing and polite staff that will treat your fur baby like their own!!! My little 8.5 lbs dog loves playing with the bigger dogs...little man complex, I guess!! Always tired when I pick him up...goal achieved!!!

This is my third time leaving my pets at Happy Hound Dogs Resorts, and like always im very pleased with them. The way they take care of my fur babies when we're away makes us feel comfortable, and honestly at peace, we can relax for a couple of days because we know they are well taken care of and protected! They follow all the directions we left for them when it comes to their food, and other needs. They also make sure to give us an update when we got back about everything related to their stay. If you are looking for a place you can trust to board your pets while you are away, look not further.

My dog is a regular here and loves it. Staff is so friendly and know us by name when we walk in the door. They do cute crafts and pictures as well for them to bring home with them. Super fun!

Everyone is friendly and loves my big boy! He gets excited knowing that he's going for a fun filled day. Staff keeps the floor clean and all dogs happy.