Hand & Stone Massage and Facial Spa

Jalicia provided probably one of the best massages of my entire life! She communicated just enough, to be sure that you were getting exactly what she wanted. She was able to provide deep pressure, a calming sensation, and just an overall amazing massage.The ladies at the front desk tried their best to get me to buy packages :-) I know they were doing their job, and they were actually very kind and very polite about it, but I did feel bad that they had to be sales people a little too hard ....Overall, when I'm ready for my next massage, I will head back, and I will ask for Jalicia by name! I feel their introductory, and regular rates are very very affordable. The space is clean, fairly quiet and very comfortable and relaxing!

I had an early Saturday morning appointment. I was very impressed with the great service at this location, as well as the ambiance and cleanliness. They were right on schedule even though they were quite busy. The massage. Was GREAT and exactly what I needed.

I purchased a One-Hour Swedish massage Groupon to try out their massage, as this would be my first time to visit Hand & Stone Massage and Facial spa. It is bitter sweet to see that some "add on" options available, should be part of the process. Ex; aromatherapy especially if you consider yourself a spa but I do like the fact that you are giving "Add on" options before your massage and avoids any up sale during your visit. I was pleasantly surprised with my visit. My appointment was right on time, the waiting room was relaxing with a displayed water wall plaque, and fresh cold lime water was available. The restrooms included hand towels, instead of paper towels, which really gave you the spa feeling. When it's time for your massage, your masseuse will come to guide you to your designated room. My masseuse really took the time to understand my massage needs, and concentrated on those areas with my preferred hand pressure. She did an amazing job! The room was cozy with dim lighting, including relaxing music. The bed was the best by far that I have ever experienced, it contained a memory bedding which was also heated! The heated bed felt great, especially when I flipped after having my back massage... which helped to further relax my back muscles. Another great thing about the bed was that it was hydraulic, which means no matter the height of your masseuse, the bed can be lowered or raised to ensure the best massage possible. This spa offers monthly memberships, so if you are someone who gets monthly massages or facials this maybe a great option for you.

Unfortunately I felt inclined to leave a review on my experience today. I received a gift-card for Christmas and went to redeem it today. I spoke with an associate on the phone this morning when booking my appointment, the agreed price was $69 for a 50 min massage. After finishing my appointment my total was $129. I was also told on the phone that I could upgrade to a hot stone massage for $20 so I did. Ended up costing me an extra $50. The staff was not helpful in finding a solution to the agreed upon price over the phone. Apparently it was "my misunderstanding". As far as the actual massage it was very mediocre. I would have preferred a regular massage instead of having a hot stone rubbed up and down my body for 50 minutes. It was not very relaxing. Overall bad experience.

Not sure I want to share the secret about my favorite esthetician here because I worry she'll be so busy I can't see her. Very selfish of me! This location is tucked in the back of a shopping center in Jax Beach. I've been coming here for a year or two but have been a member of Hand and Stone for over 3 years. The staff is very welcoming. They can answer any questions about your package, the add-ons or products they sell. As with any spa the lobby is calming although a bit small. They offer lime infused water while you wait. My facial is always great. I come on a monthly basis and enjoy "me" time. The monthly membership is worth the price in my opinion. And you can use your package at any location for any service.

First. Facial. Ever. I'm ready to go back!My friend and I were feeing very spontaneous this Saturday so we decided to check out Hand & Stone to see if they can squeeze us in for a massage and facial. Unfortunately they were booked but we were lucky to score a facial 15 minutes after arrival! What was even better was that we were able to save $10 by purchasing a Groupon deal while in the shop. The ladies up front were so friendly and courteous to all our questions and concerns. While waiting for our appointment we were so loud that we realized that we needed to relax and soak in the environment since it was so quiet and serene. We were just so excited that we simply overlooked the appeal of the lobby. I loved how open it was with the windows and the peaceful sound of the mini waterfall. Ellen then calls me when she was ready. The back area was spotless and very inviting. Ellen was SO sweet! She was very professional, talked through what she was doing, explained every product and very personable. Although we were talking the entire time I felt like I doze in and out since I never realized how relaxing facials are!After my session I purchased some products that were used on me, and was SOLD on a membership! They knocked off $10 since it was their grand opening special. My membership is $49.95/ mo for one facial or massage a month. The deal is valid until October first!Can it be October already?! I can not wait for my next appointment. Thank you again everyone for an unforgettable first time experience!!

After a long weekend doing yardwork, I was walking like I had gone 10 rounds in a rodeo "ouch"Visited Matt and he was magical! Worked everything out and now I can walk without saying "ouch ouch ouch" with every step. Thanks Matt!!!

This spa it A OK. There were pros and cons, mostly pros...Making an appointment was super easy and they're open 7days/week so that's great! The spa associate was friendly and at the end of the call she make sure to double check everything so that my appointments were correct. On the day of my appointment I also got a text reminding me of my appointment which is great cause sometimes life happens and we forget or we run late. Checking in was easy and I was there a few mins early to fill out an intake form as I'm a first time client here. I had booked a massage and a facial. For my massage I had Cathy and she was good. She asked where my issues were and off to lala land I went. Her flow was very relaxing and I would definitely ask for her again. By the end of my massage I was very relaxed and couldn't wait for my facial cause I didn't want the pampering to end just yet. For the facial I had Maria and unfortunately I was not pleased with my service. She's a nice lady but seemed very disorganized and her energy was high and I was not able to relax. The amount of noise she made was loud and again, it was not relaxing. I mean, how can you drift off to lala land when you hear the hot towel cabbie slamming. Her touch was not relaxing AT ALL. It felt like she was slapping on products and her movements were fast. I've had a lot of facials and this one of my least favorites. As for checking out it was easy and no hard sell on the membership. Overall I liked this spa just not who I had for the facial. Will I return?... yes! But for now only for massages.

I was in town and I was able to use my Mother's Day gift card on my facial. I have never had a facial before, so I was very eager. Kim did an amazing job to make me feel comfortable and gave me the VIP treatment. I definitely recommend this company and this location.

Well... they sure don't listen to their clientsI insisted MANY times that I was giving my couple a surprise... and they requested his info, I said NO, put mine, and they keep asking so I told them PLEASE DONT SEND ANYTHING TO HIMSure enough, he received confirmation email, phone call at the next day and text message I call and they didn't do anything for ruining the surprise... they say, sorry...I also got different information on pricing when I call .... Make sure my friends and fam won't go there ...