Gino’s Pizza

I am glad to be the first to post a review for Gino's. We have lived in Jax for over 4 years and have been on a constant search for "the pizza." We finally found it in Gino's! If you are looking for authentic NY Style pizza, you'll find it here! Nice and thin, good balance of sauce and cheese, and not too heavy.

DO NOT ORDER FROM GINOS. If I could leave negative stars I would. We ordered delivery around 830 pm. Was given an estimated delivery of 20-30 minutes. After an hour we called asking for an ETA and we were told it was out for delivery and they checked the drivers GPS which said they were six minutes out. After another hour we called again and received the same answer. We asked to speak to a manager and were told there wasn't one on duty. After another 45minutes we called again and someone claiming to be the manager answered. They confirmed our information and that the pizza was not in the store and they would look into it and call us back. 20 minutes passed with no call so we called the restaurant again and were again told no manager was on duty. We were told our order was cancelled. We waited over three hours and were told multiple times that the simple pizza was out for delivery only for the order to be cancelled and for the employee/manager to hang up the phone. 0/10 would recommend this place.

They left a menu under door, so we decided to try. Called in order at 9:52pm, and a very rude person took the order (should have been first warning- our card initially declined bc Bank assumed fraud and we had to manage bank approval before charge would go through and meanwhile person on the phone said they did not have all evening to be on phone to take payment). We were told order would arrive about an hour later. By 11:15 (they close at 11), food had not arrived and could not reach anyone on phone. At 11:30 they answered and said order should arrive in 10m. The food finally was delivered at 12:30am.The food was totally cold to the touch. We ordered fried mushrooms (came cold with marinara which was not as expected), garden salad (which came with romaine lettuce Roma tomato, mushrooms, olives, onions and bell pepper and mozzarella-not a traditional garden salad), and deluxe New York pizza. The pizza also was totally cold on arrival. The toppings were totally raw and fell off pizza. Did not notice any pepperoni which it was supposed to have.Overall the food was not the type/style as expected and not worth the very late delivery. I would not recommend this place to anyone.

Menu is not detailed and employees are very rude. Pizza is over priced for size and poor quality. Please beware!!!

I have ordered from this establishment a few times now and I have continued to be impressed with the consistency of friendly staff and the quality of food served. George assisted me with my order tonight and provided exceptional service. I will definitely be visiting this new gem close to San Marco square frequently!

We ordered a pizza on a Friday night and was given the RUN AROUND after 3 hours of waiting for 1 pizza!!!! The three people I was with are all in the hospitality industry and completely understand circumstances, however after the first hour and a half of waiting we were told the pizza was 5 minutes away (per the gps).... Another hour went by and we called again-- spoke to a different person who said it was in the delivery car. After 2 hours and 45 minutes we called again and spoke to a "manager" (who wasn't available before?) and he said he would call us back... never did. The last phone call that was made was at 11:40pm (ordered at 8:52pm) and a different guy answers the phone and said he would take our number and call back. I wanted to make sure my card would not be charged, as I wanted to cancel at this point, and the person on the phone stated that my card was already charged-- for a pizza I never received. Completely unprofessional. A terrible representation of supporting "local" businesses. And a shitty way to start the New Year-- not only for us, but for this establishment.

This business charges a 4.95 hidden delivery fee. But it is not posted anywhere, we used this place this weekend and wasnt charged this.