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Led A.
Apr 27, 2024
Everything is overpriced !!! Cakes are stale nothing is fresh I saw the owner bring in store bought items and place on display like they made it very poor customer service. Owner has bad attitude and he sold me a spoiled cannoli next to a great restaurant called the Local I had a better experience there paid $56 for bs. Its small best part was the chairs outside coffee was not even made correctly I asked for a latte and the just gave me a reg coffee
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Kim W.
Jun 21, 2024
Stay far away from this store! I ordered a birthday cake, and it was my first order from this bakery. I only eat bakery items on special occasions, as I am a diabetic. This cake was for my niece's 30th birthday party. We picked up the cake on May 27th, 2024, and paid $50.00. I thought the price was high for a plain vanilla cake with buttercream icing and some strawberries on top, but figured it would be worth it from a bakery. But when we cut the cake at her party, it was truly awful! The cake was so dry and actually had a cornbread texture! And the icing was like paste and tasted terrible! Frankly, it ruined her party as no one could eat it. So, a few weeks later, I posted a review on Google with 2 stars and wrote that the cake was very pretty, but the taste did not match the appearance. The owner replied back, stating they wanted to make it right and for me to stop by and see Mark. I called and left a message on their cake order line that I would be in on Thursday, the 20th. So, on that day, I stopped by, and boy, was that a mistake! I introduced myself to Mark. He said yes, he remembered the review, and he did not get my message that I was coming. I said, "Is this a good time?" He then proceeded to look up a picture of the cake on his phone and said "oh you only paid 50.00 for this cake? I paid 20.00 alone in strawberries!" I was taken aback and said well that is what yall charged me and he said it should have been 100.00! I then nicely described what was wrong with the cake and how it ruined the party, and he says Well you want another cake? And i said no why would I want another bad cake, and that was for a birthday anyway, and I was diabetic, and he continued to argue with me and finally I said why did you say that you wanted to make this right and asked me to come in when you obviously don't want to? And he CONTINUED to argue, doubting my word, asking why i didnt try anything in the bakery before i ordered, asking why I took so long to post the review (it was from 5/27th. My husband was in the hospital and then I was ill so I posted the review on 6/15th, which was not even a month later), AND he continued to.complain about my paying "only" 50.00! Finally I said look I am not going to argue with you, I am the customer! You obviously are not willing to make this right, so I am leaving! He says well I offered you a coupon and.I said yes, and I told you I couldn't eat anything here, and also, I do not trust the quality. And he says well what do you want and I said I would accept a partial refund (25.00), and then he REALLY blew up and yelled, "You underpaid by 50.00 already! It should have been 100.00!" With that, I walked out. Please stay FAR away from this store and this angry, belligerent owner! He is also very dismissive and demeaning towards women!
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