The Coffee Bean & Tea Leaf

0 for 4 on the drinks. If you want diabetes? Go here. 100 of grams of sugar in these drinks. Oddly I go to other coffee beans and it's refreshingly tasty. Maybe it's the barista?

I'll start by saying the products are great. The staff is horrible! No rush, no eye contact, no smiles, no communication, blank stares. They obviously hate their job and mom is making the work. Come on man. I miss the "before Covid" days. I'm I big tipper! Not anymore. Not there.

I ordered through uber eats and they wouldn't refund for the wrong order. I ordered a cookie butter with extra caramel and I have received just pure cookies and cream. Unacceptable!*UPDATE*After speaking to the manager Dave he was offered me either a refund at the store or a new complimentary drink. I opted for a new drink! Finally got the right order!

I walked into an empty coffee shop at 815am. I was surprised because I remember when Coffee Bean & Tea Leaf were always busy. Now I know why...I walked up to the counter and had no greeting. Not even eye contact. If I hadn't said anything, I would probably just stood there. I ordered a bagel and a coffee. No "Thank You"... nothing. He just turned around and started the bagel as I was using the CC processor. I guess he was done with me. A receipt wasn't even offered.Now bagel was handed within 7 minutes and coffee wasn't even started. No problem, mobile order was first.Coffee was good, but again, no thanks. No music, no warm, friendly atmosphere. I am done.

Service here is terrible. Staff here are not welcoming at all. No hello, nothing. It was kind of dirty during morning time. I didn't know if I wanted to give them service or not due to poor customer service. I got a vanilla latte it was not hot but warm. It was either here or Starbucks.

Horrible service.Placed an online order and got there in time to pick up and staff informed the order was not made asked me to wait for the refund.Horrible services and full of drama.Never again.

I was able to come here late at night before they closed. The people were helpful and kind. I was also able to get a discount since I have the app. Got my drinks quickly. The store was very clean and they had decorated for the holidays so it was festive.

I have only had a friendly encounter at this location ONCE and that was 3 years ago. All of the baristas are so rude, and there's a specific girl that takes orders in the morning that looks like she hates her job. I don't know who the manager is, but you should tell your employees to NOT give customers annoyed looks because they asked for a receipt. She might as well have rolled her eyes at my husband yesterday. Please go find a different career path if you don't like customer service because you're pretty awful at it. Due to that horrible experience yesterday, I decided to order on the app and let me tell you..... the baristas themselves are no better! I thought it would be courteous to let them know that I was there for my mobile app order and the baristas looked SOO annoyed that I even let them know. Do all of us a favor and fix your attitudes but if you want to work somewhere where you can keep your attitudes, Good NEWS! The DMV has openings every year.

Ordered the tik tok drink on DoorDash 9/4. It was great. The taste was perfect. The baristas did a good job.

I will no longer use coffee bean & tea leaf. They purposely blocked all their plugs in the coffee shop. I needed to get coffee and reply to some work issues and my laptop battery was too low. They had the plugs all in the right place, they installed them all and then purposely blocked use of them.