Panera Bread

I really wanted to jump on and rate this location based on customer service.First things first, I ordered my favorite salad the Strawberry Poppyseed since its only available this time of year! I ordered on the app for drive-thru pick. Ordering was easy and convenient.Here is when things went off course. I arrived no more than a few minutes after my pick-up time and my food did not exist. I had the receipts to prove I ordered correctly however soon learned my food was given to someone else. What happened after was less than ideal. I was questioned about maybe I told someone my information and they came and got my food. The questioning lasted longer than it should have. The whole interaction really made it feel like I was to blame. At the end when we were getting nowhere a salad was handed to me less than nicely and the interaction ended kind of poorly. I drove away frustrated and upset. When the opportunity presented itself to fill out a survey, I immediately seized this opportunity. Let me tell you, no less then 30 min later the manager Ty gave me a call. He was so very apologetic. Understood my frustration and wanted nothing more to make things right. I rarely complain unless I am very frustrated and was truly wronged and no one has tried to go this above and beyond to listen and correct. Prior to the phone call I was set on never coming back to this location. After the call I fully believe in second chances and will happily try this location again. :)Thank you, Ty, for really making me feel heard and caring about the entire interaction. You have no idea how much this really turned it all around.

I love this cafe. Broccoli cheddar and 10 veggie soups are my favorite, along with steak and cheddar sandwich. Service is always great and they're always willing to help. I never feel rushed even when there's people behind me. There's an eclectic array of people making it a great place to people watch.

Once again Panera messed up my order again! I haven't been here in a while ( 2-3 years!) because every time I order something for pick up it is always wrong. Ordered a Green Goddess club salad with no tomato's . They didn't add the bacon !! Attached photo for reference. What club salad doesn't have bacon ! Bacon is the good stuff . Even after the few years have passed I would think this issue would be resolved or get better but it's the same shit different year. Do yourself a favor and go to Mendocino Farms and Pay $13 for a salad that's much bigger, better quality and they will get your order correct.

Absolutely disgusting!!! No concern about quality or accuracy. I ordered a chicken frontega panini - nothing added/changed... I was there when they brought the bag out from the kitchen so I wasn't late picking it up yet my "hot" panini was cold, had cold unmelted cheese, cold and soggy onions, a piece of red and pink chicken skin and a ball of fatty tissue (see photo) - all sloppily shoved into a half of a sandwich... I opened it up, saw what was in it, took a picture for this review and threw it away. I'd never eat here again.

This review is specifically for Crystal(I believe that was her name), she is a team lead based on what her name tag stated. She was so very thoughtful , kind , and genuine today when I was there placing an order to go. Great customer service. Just wanted to give her a shout out!

Picked up a breakf a sandwich this morning. I was the only one in the store and the only name on the order status board. Still managed to screw it up.First bite into it and I end up with a mouth full of cheese wrapping paper in my mouth. The kind used to separate packaged slices.Not what I call sanitary.Not the first time items unrelated to the sandwich make their way in. The only reason I'm giving it 2 stars is because cashier was friendly

Was very disappointed. Used the drive thru. My tuna sandwich seemed to be hurriedly slapped together with the tuna not evenly spread. There was way more lettuce than tuna

Tables were filthy. Floor is covered in garbage. And they served our daughter a rotten apple. The "manager" said it was normal to serve people apples that look like this. Stay AWAY from this location. Someone from the health department needs to come inspect this place.

Please don't ignore these bad reviews. My boyfriend and I came here to take advantage of the sip club and let me say that I left with food poisoning.I initially was not going to order food, but since it was dinner time and I was hungry I decided to order a Cobb salad. Big mistake! Do not eat here. There are so many other places in the same plaza that I'm sure have way better food.

I order food at Panera at least 3 - 4 times per week. The new Chicken Chipotle sandwich has a very good flavor and I have ordered 3 times in the last week. The first time, whole sandwich - no chicken on the sandwich, the second time a whole sandwich and I asked them to check it first for chicken, and it had sufficient chicken. Today I ordered a half sandwich and one small bit of chicken on it in the middle, all bread no flavor. For the price they are charging for these sandwiches, they should at least have enough chicken on the sandwich to cover the bun. The problem is the sandwiches are made up ahead of time and thrown into the oven when you order, No quality control. I definitely will not order this sandwich again.On another note, I show my Panera card every time. There used to be perks of free food, but no more. For someone like me who spends a lot of money there, the perks were nice touch. I will eat elsewhere..