El Pollo Loco

This isn't the first time they forget to put something in the bag. Why do I have to stop every time and look inside my bag? I shouldn't have to do that now they forgot the tortillas last time. They forgot the extra dressing that I had to pay for two of them $.89 so With this kind of service maybe people shouldn't be going there anymore

Pro: our pre ordered lunch was on time. Con: they do not have a cashier. They have people working in the back counter helping with orders. Since we ordered online our food was ready and we just needed for someone to hand us our food since the food was behind the counter. There was a lady infront of us who was also picking up an online order, after her it was us. So I asked the worker if she can hand us our food too since the food was there and ready. She gave us attitude and said wait (she wiped the counter and stared at the screen) looked at us and said what kind of drinks? I said no drinks just the food there and without a word but tons of attitude handed our food. How hard was it to just give us our order? Why the attitude?

Stopped by to this location due to being close to home, I tried ordering the eight piece family plan but the employee behind the speaker at the drive thru said it would take about thirty minutes to cook everything. I cancel the order and went to another location down Tustin and they had my order in less than five minutes. Maybe this location needs a retraining on customer service especially if you don't even want to work for your customers experience. Sadly I wouldn't be recommending this location to anyone due to the experience.

The best el pollo loco you will ever go to the service is unmatched and the people are great and very friendly they put your food needs first I wish all places were like this go here !!!!!!!!!!!

This place used to be a go to. Not anymore. This time out of dark meat and last time out of chicken pieces all together. And when we have gotten chicken it's pretty dry and small. If you're going for burritos, tacos or a salad they're pretty good. But also had an issue with them listening this time. Tried to give a wrong drink, supposed to be DR Pepper and she said coke, and it ended up being idk. Didn't taste like anything. Then she was told twice and kept forgetting the other drink. Also a big piece of avocado in the guacamole. I thought it was a skin at first. See pic. But I think it's just a unripe piece. Thinking of trying a different location but reviews aren't great. Might just have to go somewhere else.

Sunday evening, 6:30pm, drive thru for dinner. Seemed busy, calm vibes tho. Quick and friendly service. The double chicken tostada salad hit the spot. 10/10.

Ordering at the kiosk don't make any sense. It is a waste of time and this might be the reason why the restaurant is empty

Workers here ignore you while you stand here and wait for your o line order. They literally helped some e else as I've stood here waiting 15 mins and I'm still waiting for they to hand me my online order

Disgusting chicken, breast and wing? Horrible, don't buy from here, prices are up, quality is down!

JUICIEST CHICKEN I EVER HAD!! Location never disappoints nor the customer service ! I'm always pleased coming here