El Pollo Loco

They hook you up here. Portions are huge and bowls are filled all the way. The pollo bowl and fresca salad were huge and a good value.Definitely got my money's worth. Way better than the Bake/Trabuco location.

Stop cutting corners and serving burnt chicken to customers. I've had 2 recent bad experiences at this location. A few months ago my aunt and uncle drove down far away to visit me after I got out of the hospital. They were buying 2 containers of 8 pieces of chicken each. They did not look at the chicken before walking out. They arrive to my house and to my horror EVERY SINGLE piece of chicken in each container was BURNT to a crisp! We all go outside to eat in the backyard. I ate half of a piece of chicken and just dropped it on my plate. It wasn't edible.So disgusting. The only one that enjoyed the chicken was my dog! My aunt and uncle spent $40 on 16 pieces of burnt chicken. I want their money back! A few weeks back, I went to this location and I ordered a loco salad. The picture shows tortilla strips on top of the salad and in the description it says tortilla strips. When I pick up this order the girl looks at my bag and reads the receipt then looks back into the bag and looked confident all items I requested were there. I get back to my car and realize she forgot my salsa (which is just diced tomatoes and doesn't taste good). So I get the salsa and go back to my car. I don't see the tortilla strips anywhere on my salad so I walk back in again and ask for tortilla strips. She walks over to the trough and grabs crushed chips and puts it in a clear sandwich bag. Best way to compare it is it looks like all the crap at the bottle of the cereal box. I'm like where are the tortilla strips? Some male employee jumps in the conversation and said these are tortilla strips. I'm like those are crushed chips. I want the tortilla strips that are advertised in the app website description and picture. He goes what picture? The picture above your head. It's adverting tortilla strips not crushed chips. He just says that's what we use. I leave and am completely annoyed they didn't provide what was advertised. I hadn't had a salad all year so I was excited to eat the salad with tortilla strips. I ate the salad with the crushed chips and it definitely wasn't the same. The next day I went out of my way to drive 13-15 mins to another el pollo loco. I walked in and asked if they have tortilla strips. She has trouble understanding English so the female manager steps in. So she hands me a little white bag that says el pollo loco and inside are in fact tortilla strips! What is going on here? Why is one location providing the correct product and the other is cutting corners???I emailed el pollo loco on their website regarding this matter. The HR Director Claudia left me a voicemail a few business days later. I called her back and left her a voicemail and requested her to call me back. I never heard back from her. No missed calls/voicemails or email so I'm posting this review and not removing it. If I could give these experiences a zero star rating I would.I HR is supposed to set high standards for this company. I'm not sure why she is an HR Director when she doesn't follow through on anything.Nothing was done here by HR. I've already told all my friends about these experiences at this location. Extremely disappointedOlivia, I already submitted this request on your website which is how HR got my number. Tell your HR to call me back.

I don't give negative reviews, but this one truly deserves it. The place is disgustingly dirty and the workers do not have a clue of what customer service is. To top it all, This 1 person who appears to be a supervisor is very rude. Instead of apologizing after messing up our order, She instrad elected to purposely, make us wait for a long time, Saying "your chicken is being cooked". We would have been more understanding, but everyone else were getting the same chicken that we ordered. Dirtyness and poor customer services are the two worst combination in the services industry.. Never coming back here again.

This place was so dirty! No clean tables to sit down and eat at, and the bathroom was so gross! Food was good, but definitely would not eat here again. Good job we were just passing through.

We order El Pollo Loco often but not from this location. I was very disappointed with the quality of broccoli we received. The entire container was filled with brown broccoli so I had to toss it. We won't be back.

Very bad service, saw us and didn't even acknowledge that we were there and ignored us. We left because we're not waiting a hour to just get our order taken. They weren't even busy either, they just were lazy. These workers are a perfect example of how downhill customer service is now. Do better if this is your livelihood.

Last night I went to pick up food for my family and was shocked on how incredible my service from Alma O who took my order was. I have never be treated this way. Wow EPL I will be your customer forever!!!

Amazing service. Salma greeted me as soon as I walked in. Once my order was ready, she went over the order to ensure it was all there. Food was amazing and well prepared.Store was clean and busy.

Great service. They are very efficient in getting your order ready. food is always fresh

Always good. Staff is really nice and quick. Food is tasty. Delicious salsa. I recommend coming here.