Dunkin'

I love this spot! I have been stopping by since I moved back to Santa Ana and I even downloaded their app. LoL! Service is great and I love how they make my Mocha Latte! It is not too sweet but not bitter either so technically perfect! Their stuffed mini bagels omgeee!!! Are super delicious as well as their Ham & Swiss Croissant Stuffers!Mocha Latte and those two snacks are technically my morning breakfast before heading to the office. One thing is I do prefer to walk in as drive thru does get busy at times.

Todays coffee was just not it I recently went to another location and loved it but this location is lacking. Ordered the cookie butter cold brew and it was not the same. Also ordered a maple bacon croissant sandwich and there was a pet hair which made me lose my appetite.The girls are great here very friendly but I don't think I'll come back at this location

The Walmart of coffee and the issue is the workers. I guess attitudes and incompetence is a requirement for jobs here. The girl at the register had no clue what an iced coffee was, how it was made or that they even had donut holes. Struggled to get thru my order so then the lead comes and she's a joy (sarcasm) pumping the coffee and literally bothered that she has to make it. The 1 star is bc the coffee was good - if not this is a 0 star location.

Decided to give Dunkin another try since I wasn't too fond of their coffee taste. Went in and was able to get my order in immediately. Even though there were multiple orders ahead of me, it didn't take long for my drink to be done. This time around my coffee drink was pretty good, didn't have that burnt taste to it. Good location with no issue!

I usually don't have any issues here but the last two times I have been here , they have given me milk in a cup. I orders the pumpkin spice latte and add a shot. I'm not sure how much expresso comes in it. I have had to go back into the drive thru. The staff that worked September 16 at noon , were two girls who kept laughing and making comments towards each other as I complained about my drinks. My son loves their donuts and that is why I drive to Dunkin. I was so disappointed. Just make it right the first time. I also ordered a matcha with NO ICE and the label was correct. The drink had so much ice.

This morning ordered thru mobile order 3 brown sugar shaken espresso. Toooff without tasting but new it was on the lighter side of an espresso. It was unfavorable. I returned to the restaurant and made the three drinks over without hesitation. I appreciate there customer service and attention. Thank you!

Horrible service and horrible workers with no motivation to work. 30 minutes way before the drive thru screen to the pickup window just to pick up mobile order because they locked the front door. Another reason Santa Ana shouldn't have any business in this city

I don't like Dunkin but I stopped by today and while I was ordering the items were coming up on the window, the girl taking the order said, ok I'll have your total at the window but I noticed 2 avocado toast that we ordered weren't on the screen so I said, oh we ordered 2.., and right away she gave me attitude and said in a higher than normal tone, I KNOW I SAID ILL HAVE YOUR TOTAL AT THE WINDOW. How? Was I supposed to know that she did capture it? And for her to have that attitude. You guys have bad reviews already not sure why because I didn't care to look it up but for sure your employees know how they speak to customers. I'm at the window and her name is Camila. She gave me the order and she only gave us one toast. I told her, you didn't get my order correctly and you gave me attitude and that's not a way to speak to anyone especially when they haven't done anything wrong.

Went to get coffee, but decided to just get the turkey sandwich- it's sooo good, bread is soft and it's tasty . Had gotten a similar sandwich next door to them at jumba juice and their meat was cold they didn't warm it up enough time. Like how?? Idk anyways back to here. The customer service through the drive through was great. It was a female voice didn't get her name but she was nice, and sounded like good vibes. Will def come back

I like to buy dozens for my accounts for work. This morning after waiting in line at the drive thru, it was my turn to order. They had signs showing they were out of a few items. No biggie. I just needed 6 dozen mixed. As I went to order, I was informed their card reader didn't work. It was cash only. I'm not paying for 6 dozen donuts out of pocket. Now I'm stuck in a line I can't get out of. I had to wait. They knew the reader was down before I wasted all that time waiting to order and then waiting to get out of line. They easily could've placed an employee or yet another sign before card payers got stuck. I suggested that as I finally got to the front and the person working the window acted like I was crazy for suggesting. Time to find a new donut place