Chipotle Mexican Grill

I'm always happy when I have a Chipotle Burrito! This location is always great and consistent when you go inside to order. Great team there! Leo is also really good! So far she's been the best burrito wrapper I've had! I am also happy that Chipotle brought the Brisket back! I've been waiting 3 years to have that back! Thank you! My only disappointment is when I order a burrito through the app or Doordash at this location. The price is almost $8 more total (obviously for convenience and delivery) but the burritos end up being at least 30-40% smaller vs in person. I'm almost certain I'm not the only person that has had that experience and I'm sure others hace asked for a refund through the app based on their disappointment. I just hope the app orders and drive through orders are consistent like the "in person" orders in the future. Definitely download the Chipotle app! You're guaranteed points abs guacamole almost every few burritos. Definitely worth it.

If you want to mobile order to this location do yourself a favor and don't. It takes a lot for me to take the time for a negative review but this location consistently disappoints. This is approx 5th time this situation has happened. I walked in at 11:25 to pick up my order promised for 11;30 AM. The restaurant was empty. Apparently they make the mobile orders in the back - and they don't bring them out as they make them, but rather wait until they have a few to bring them to the front. By 11:30 multiple people were waiting. I ordered a salad. At 11:40 it was still not out and about 5 walk ins had completed their order at the counter and left or were eating. I asked about it and was handed the completed order at 11:42. I even tipped extra to avoid this situation happening again. I could've walked in and ordered to save myself 10 minutes. My order was salad, half rice, half beans, protein, salsa, light sour cream and cheese. I included a picture - barely any lettuce - which costs nothing to add - and the bowl half empty on one side. I'm not saying don't come here, but if you do just walk in and order. Everything else is useless.

We've always loved Chipotle, but this visit was such a letdown. Ordered three carnitas tacos, and two of them only had rice and cheese--no carnitas at all! The carnitas bowl wasn't much better. Even though we asked for double meat, it was mostly rice, beans, and cheese with barely any carnitas.On top of that, the large chips were stale, which just made the whole experience worse. Honestly, it's hard to justify spending money here if this is what we're going to get. We used to really enjoy Chipotle, but now we're not so sure we'll be back anytime soon.

Brand new building. State of the art kitchen equipment. Great ingredients, reasonable prices, quick and fast. Competent employees. Great recipes. Plenty of seats. You must be wondering, why one star? Horrible management. Dirty conditions. Complete lack of standards. Lack of care. Today, I told the manager that this is the dirtiest Chipotle I have ever seen. There was trash on the floor, on the tables, no napkins, sloppy, dirty, horrible conditions. The bathroom has never been cleaned. There was a dark film of dirt on the men's sink. It was third world clean right here in Irvine. Where is the owner? Hello? You have let your employees destroyyour business. Where are you?I kept asking to speak with the ho ho manager. The other employeestold me he was on a conference call and would not be available for the next thirty minutes. I had the feeling this happens a lot. Again, where is the owner?The only way to fix this is to instal cameras in the kitchen and dining areas. These employees sit around and talk, while trash piles up. Read the other reviews. Cameras are the only solution.

Says open at 10:30 doesn't open til 11 am. Workers just stare at you lol. Horrible service and give no explanation. The worker doesn't even know how to unlock the door LOL. Pretty sad tbh.

Crappy service that takes too long getting my dinner. Feel bloated eating food here. Rushed experience at this location & not coming again.

Ordered on postmates and have never had a skimpier bowl in my life. The least amount of meat possible was on my bowl. Called to add some salad dressing and the ai answering machine almost did me in. Finally got a hold of someone and their in person staff was very helpful. Only pro of the evening

This is one of my favorite chipotle locations . No stressful parking issues , fair serving portions , a drive through part that I've never used but nice to know it's an option. and the kids (20 yr old something s) who work here seem really nice, sweet, and accommodating . And I have yet to have any issues with my food ! We do to go foods and take outs and eat outs a lot and overall, chipotle has always been my easy go to place . So I'm honestly surprised to see all the negative reviews for this location. I've been coming here consistently the last 2 months, 2-3 times a week because being in school full time and working full time does not leave me room to cook much and this is the closest and most affordable option I have after getting off work at 8pm. So really appreciate this place !

Today my family ordered Chipotle for carryout: a salad, two burrito bowls, and a kid's meal. Basically the food we got was inedible. The rice was so undercooked that it was hard and it was like having small rocks/pebbles in your food. The chicken was so dry and the steak was very chewy and tough. Usually at Chipotle with all the salsas and everything mixed together there's a lot of flavor, but today it basically flavorless.I've come to this Chipotle before and I understand that this is a fast casual dining concept; I'm not expecting exceptional service, but at least get the food portion of your business right. The fact that the rice was still served, when it was clearly undercooked and inedible, is a huge red flag for me. I wish I could give this place less than 1 star because our entire order was completely inedible. I want to say this food was just average or even mediocre, but it was junk that had to be thrown away.

I like going to this Chipotle because there's usually no line, enough parking spots, and lots of open seating. The workers are also nice about giving me an extra scoop when I request it. My only criticism is that the food feels like it gets made differently every time. One time I was here, the fajitas just tasted like pure oregano or some other spice. This time, the fajitas were better seasoned but the steak was overly salty.