bb.q Chicken Quail Hill Irvine

OMG! this is the BEST FRIED CHICKEN I HAVE EVER HAD. - like anywhere, ever, of ALL TIME. Ashley was super friendly and helped me pick what to order. I got the small spicy fried chicken wings, waffle fries, and some super fun fried rolls with a soy Sauer style dipping sauce. I DID have to wait 10-15minutes, because they MAKE THESE FRESH EVERY ORDER. These wings are INSANE! Tons of crunch and sooooooo juicy. They've ruined fried chicken for me for the rest of my life. NOTHING can compare. Do yourself a favor and order more than you think you want... because you'll eat MORE. Enjoy!

I normally love BB.Q, and this is now the closest location to home after we moved. As we did last year, we decided to order wings for the Super Bowl. I placed my order on Friday, 2 days in advance, to secure a time slot for 2:30-2:40 pickup. As soon as I was done paying I received an order confirmation that said my order would be ready on Sunday at 2:45pm. Outside of the window I selected. I wanted enough time to get home and get settled before the 3:30 game started. I ordered the original crispy wings and soy garlic wings. Last year at another location we were also able to order additional sauces, and each order of wings included a little cup of the radishes. This location had options online to order only 2 different sauces, both spicy options. Fast forward to Sunday, I go to pick up my order. As I am arriving to the parking lot, I received a new order update saying my order will be ready 2:50-2:55. They were behind on orders and pushing times back. I walked into the store at 2:45 to wait and grab my order as soon as it was ready. Inside was small with maybe 3 other parties waiting. The man at the register told someone that any new orders placed are a 1 hr wait! I was pretty obviously standing "next in line" right at the counter and had not been acknowledged yet when a man walked inside to the siee of the counter to check on his order. After he was helped and sat down, another older man flung the door open, stepped RIGHT IN FRONT OF ME, and the cashier who saw me standing there already and still had not acknowledged me helped this man and took his payment and handed him his order. Unbelievably rude. I finally asked about my order and was told it would be ready soon. I asked if I could also order a little cup of the galbi sauce and was told they don't do that and don't give sides of the sauces. This was about 2:56 so I stepped to the side to wait. The floor near the drink cooler area was very sticky. There was an employee in the dining area filling cups with radishes.I was given my order and I left. The food was hot and fresh and crispy as always. My "golden original wings" were spicy! I grabbed them for my 5 year old to have an option and figured plain chicken was a safe bet. Nope! I suspect we were given the spicy original wings, which is very much not what I ordered. The soy garlic wings were good. Radishes were not cold and crisp as I was used to so they didn't really get eaten. As a side note, I received 1 cup of radish, one I had to pay extra for. Looks like this location doesn't allow you to order any of the good sauces and doesn't include the radishes with the orders by default. I understand they were busy and hurrying through orders but between the lack of basic customer service, lack of ordering options compared to other locations, and giving me spicy wings instead of what I ordered, I really don't want to return to this location. It's a popular chain; I will go to one of the countless others next time.

Ordered for pick up. Asked to eat inside like we always do and were told we can't because we ordered online. Refused to give us silverware as well. We order online because the chicken takes 20-25 minutes and we drive nearly that far to get there.

The staff is really nice. I asked to change my online order because I wanted to add cheese to my tteokbokki and they were able to do it. The chicken wings are really good. They hold up to the same standard as other bbq chicken locations I've had. I got the rose tteokbokki. The flavor was good but it was slightly chewy. I'm not sure if it's because I didn't eat it right away. I highly recommend the soy garlic wings!

Tima's Amazing Service on Christmas Day!I stopped by the BBQ Chicken Irvine location on Christmas Day, and even though I was the last customer, Tima made the experience exceptional. She was warm, friendly, and incredibly helpful.Tima recommended the Original and Honey Garlic chicken along with the fried rice, and her suggestions were absolutely perfect! Her care and attention, even at the end of a holiday shift, made my visit memorable.Tima's customer service is top-notch--I'll definitely be back thanks to her!

I recently tried this place and was pleasantly surprised with the chicken quality. I think the biggest downside is only being able to choose one flavor. We got the honey butter flavor which was good, but so do wish that honey butter flavor was more prevalent. Service was fine, this location was pretty dead so our order didn't take too long to be made.

Came here as a late night chicken and beer craving as my boyfriend and I were not having a great day. This place was friendly and quick definitely brought up our moods. Place is filled with K-pop music it was new music I haven't heard of yet!

The wings are high quality and take a while to cook. Even though they are delicious, they are expensive, at almost $2 per wing!If you want to try more than one sauce then you need to make separate orders. For example 2 orders of 8 pieces each, rather than 1 order of 16 pieces. I got 2 orders of 8 and it filled me up on a hungry day.The Galbi sauce is like an Orange Chicken sauce with a slight touch of something like a fish sauce. I loved it.The Gangnam Style is like Soy Sauce with a slight touch of teriyaki. Not spicy. It was good.

Worst time management. Had to cancel our order after waiting 20min and told we had to wait another 20+ min along with the comment "we aren't sure how long, we are backed up"I pre ordered hours beforehand so they need to know when to cut off orders they cant handleGuy handling the orders with the kitchen looked annoyed and overwhelmed. As the customer waiting, I was more annoyed.Update: not only did I have to cancel my order, they cancelled the wrong persons order so I had to then go through the hassle of disputing the transaction. Nightmare.

I get its Super Bowl but we placed an order in advance and this place has an inability to manage anything. For starters they miss the time then say it's 20 min. Then after those 20 min it's another 20 min wait. Entirely unnecessary wait