Baskin-Robbins

Super friendly people and amazing ice cream!We got banana split to share ^^ it was so good! And the staff made it look very pretty heheThe store was clean and easy to find parking~

Baskin Robbins had a promo today for a free single scoop with promo code in app. This is my first time using their app, so I actually downloaded and walked in to the store to look at the selections. Interesting enough, my favorite flavor that wasn't showing up in the app was available so I mentioned it to the girl that was working and she said I can order any flavor on the app and she will substitute with what I want. When I placed the order, it prompted for credit card info (no Apple Pay) because they charged tax off the original price, which I wasn't expecting but I did it because I was already there. The girl working was so friendly. She changed my flavor for me and gave me a nice big scoop.

Friendly staff and yummy ice cream. They also have a great birthday club that you can include birthdays for your entire family on one account. You get a QR code to scan on the mobile app for the free birthday scoop. Today I stopped by for the free scoop deal on the app and got a nice sized scoop of strawberry cheesecake! Yum!

I just wanted to leave a review for this specific Baskin-Robbin's location. I've been to a couple of other locations in other cities. This one by far has the best service ever and always has so many options to choose from. This one is not the closest to me, but now is my go to spot. I just recently went again on 4/1/24 - with my husband, 2 toddlers, baby, and the grandparents and for a Monday night it was actually pretty busy there was customers before us and line after us.The two employees working that night were Mitzi and Sebastian - their service is the reason for my review it was EXCEPTIONAL. They were very efficient, friendly and helpful! They made us return here because of their service and the dessert of course!I told my husband "I'm amazed with these employees, since most places nowadays provide such poor customer service and bad experiences".I definitely recommend this particular spot for your ice cream, shakes, sundaes or ice cream cakes (I've tried them all). The excellent service is a big plus! To the owner of this place I genuinely hope you give these employees (Mitzi and Sebastian) an award or raise for providing quality service - just my opinion!

I stopped by here on a Thursday night and got my usual go to: wild and reckless! Just got a small scoop. He had great attitude and greeted me with kindness. I love this ice cream so i can never go wrong with Baskin Robbins! Thanks!!

My kid wanted two cakes for her birthday, one being an ice cream cake. I chose Baskin Robbins as it is a classic, and my family in Los Angeles has ties to one of the founding families, so that was another reason to support the brand. Anyway, This Baskin Robbins location is closest to where I live, so I decided to place a last minute order online. The ordering process was quick and easy.when it was time to pick up, the cake was finished at the promised time. The service staff was friendly and welcoming, and the space was clean and spacious. I was scrambling to get everything ready for the party, and there was a line of customers, which was a bit surprising given that it was raining outside. Luckily, the employees provided fast service and the line moved quickly.I was relieved that I didn't have to wait too long, and everything was packed up and ready to go for my little girl's birthday..All that being said, The cake was a total hit at the party, and the whole thing was demolished. It looks like we will be back for future cake orders )

Baskin robbins is always a hit! This time a year i was surprised to see how busy this location was! I tried their peppermint flavor ice cream and it was so delicious. The icecream had bits of candy of peppermint in it and i loved every bite.

As part of my birthday celebration day, I came here to redeem my free birthday scoop....BAD CHOICE. They were so rude and unaccommodating. The lady looked like so mad at me that I'm not spending a lot of money here. At the time, my husband was out of work so we were just trying to still have a small treat on my birthday, For a store about celebrations, treats, & fun, they failed in every way.

We used the coupons again and have been back several times since my first review. The ice cream is delicious. The flavors plentiful. We do love it here.

I seldom leave reviews and this one is weeks late, which means that weeks later, I was still thinking about how "Bee" at this Baskin-Robbins ABSOLUTELY came through for me. I got a text (that I did not see) from Bee saying that the Photo Cake I ordered was being made at a different store and asked if I could pick it up at that store instead where I had ordered it to be sent to. Having not seen this message, I left her to wonder what to do. A couple hours later, I get a follow-up text saying "I will bring your cake to the store as planned initially. Thanks!" I casually stroll into this other store hours later to pick up this cake with no problems and none the wiser that someone had been trying to contact me about this cake and had to drive it over from across town to me. I rush it back to my coworkers where they very much enjoyed the design I put on the cake.I later see the text from "Bee" and apologize profusely as I could've totally gone to the other location to pick up the cake but since I couldn't check my phone due to meetings that morning, I couldn't confirm for them so they HAD to bus this thing like 7 miles away to the other store. They didn't once give me any attitude and instead told me how much they appreciated me as a loyal customer (I guess I have ordered a few Photo Cakes in the past, lol). Anyway...came on here to write this and give a shout-out to Bee (whose real name I later found out is BRENT) and the management at the Tustin Baskin-Robbins. They are HEROES to me!