Baskin-Robbins

We really enjoy this Baskin Robins! We've always had kind and caring customer service, have ordered dozens of ice cream cakes for special occasions and they've been excellent (delicious flavors + you can customize your cake and they've always been ready for us on time). They ask a lot of questions to get icing color and spelling correct, among other details. We are pleased with and appreciate this location; thank you, Team BR!

This location is in a plaza with lots of parking and has several tables inside if you decide you'd like to sit as you indulge. The interior is kept quite clean. Although I didn't count, I'm certain they have many more than 31 flavors.I ordered a two scoop sundae. For my flavors I chose two that were similar - Coffee Shop Cold Brew and Oreo & Cold Brew - and topped with caramel sauce and whipped cream. The coffee flavor in both scoops was surprisingly good, prevalent but not too strong. The Coffee Shop scoop had some hints of cinnamon and the Oreo one had plenty of pieces of the cookie. I think the cold brew flavors are ones that are not always available.The stoic fellow who did the scooping pleased me by being generous with the caramel topping. It was an enjoyable treat.

I had a terrible experience at this Baskin Robbins. I went to the store with a code for a free ice cream scoop and asked the person who seemed to be the store owner if I could place my order and get the ice cream immediately, even though the app only allowed a pick-up time 30 minutes later. He agreed, so I spent 15 frustrating minutes dealing with your buggy app to finally place my order.When I was ready to pick up the ice cream, he insisted on waiting for a receipt to print, even though I showed him the receipt on my phone. He then told me I should've chosen an earlier pick-up time, despite him agreeing earlier that I could get it right away. This ridiculous back-and-forth happened multiple times, and I eventually left empty-handed. It was an incredibly frustrating experience and a complete waste of time. Terrible ambiance the store is dirty and I saw a cockroach. No pictures because I didn't even get my order!

The male employee working today was incredibly rude. There was supposed to be a free scoop promotion using the code MELT.According to the website, "Simply order a Single Scoop in the BR App with promo code MELT at checkout & pick up your order in as little as 15 minutes. Meltdown avoided."I came in and placed my order, but the employee told me he couldn't give me my ice cream until the receipt printed. Even though I showed him the receipt on my phone, he refused to help. He insisted that we wait 30 minutes to see if the receipt would print before we could get our orders. What happens if the receipt machine doesn't work after 30 minutes? Are we all just supposed to waste our time waiting? I ended up leaving the store without my order. I'm extremely frustrated.

I am posting this at 8:52pm, we arrived at 8:50pm when the business hours posted say until 9pm the young lady saw me and my kids walking up, turned off the "open" sign shut off the lights and locked the door.

They were very nice yesterday at Baskin-Robbins, I keep wanting to call it 31 Baskin-Robbins, my daughter really likes the cotton candy ice cream and this is the only place you can basically find it I think. So we always get a pint. They still have some very interesting unique flavors, and they gave out samples. The only reason why I didn't get five stars, it's because it is a little bit pricey, but it's delicious.

All I can say is this is a perfect day for ice cream! Fast, efficient, delicious and refreshing. I enjoyed chatting with my daughter over ice cream during this beautiful California day.

Overall this is a great Baskin Robbins! Most of the employees are friendly and the consistency of the shakes here are great. //CONTEXT//Love a good milkshake and I'm basic when it comes to a shake haha. I love a good strawberry milkshake - but surprisingly a lot of places and the consistency isn't always right. I do like Handels down the street but for some reason I like the strawberry here much more! We've been to a few of the other BR in the area as well!//DESSERT//Strawberry milkshake: good consistency! You won't really taste any chunky strawberry pieces in it. Thick and smoothButter Pecan Milkshake: my friend orders this one and thinks it's classic in taste with real pecans in it. //SERVICE//Mostly friendly but sometimes you'll see some workers don't seem so interested haha but whatever.//COST//Medium shakes are $7 as of Oct 2022//OVERALL/I like this place out of other locations around the area. Nice workers, consistent shakes. Other ones don't greet us sometimes lol and the drinks are good

Who doesn't love 31 flavors? This place is great as the manager is wonderful. The cake decorator, Christina, did a beautiful job on our cakes. A++

This Baskin-Robbins is a great little store with tons of options. They have sorbets, shakes, desserts, cakes and of course, ice cream. Saturday was crowded with customers and there is little room to eat there in the store. It's a clean well, kept store stocked with tons of goodies. The staff was very fast, friendly and efficient. We got waffle cones of ice cream to go. The waffle cone was just a bit over cooked being dark brown but it was still ok. We got mint n chip ice cream which was great. Overall this place is good for ice cream and good deserts. Just be ready to take it to go.