Woods of Castleton Apartments and Townhomes

High RentCheap interiors and grounds maintenancePoor management and unfriendly tenant relations

I am not one to leave reviews, but I must warn others of what can happen if you agree to be on a waiting list. Here is the story of what happened to me:I was extremely excited to apply here. I went as far as applying without visiting the property, but the issue was that Woods of Castleton did not have the unit I wanted available for a mid-June move-in. I was told that if I wanted to apply, I had to be put on a waitlist for that unit (1 bed/1 bath with loft at 830SF). I started the application and noticed that there was no option to select the unit I wanted to apply for/ to be put on a waitlist for the unit I wanted. I called and spoke with Dakota. Dakota said to go ahead and apply since she knew that I wanted the unit I mentioned earlier. I placed false trust in Dakota, and it led to me applying to be put on a waitlist for a 2X1 unit under the assumption that it would get fixed by Dakota and I would receive an updated application that showed the unit that I wanted to be waitlisted for, but I never got it. It is unfortunate to say this, but it is all about money at Woods of Castleton. Woods of Castleton took the over $200 payment for the application fee and held my place in line. Woods of Castleton put that money in their pockets.As time went by, I noticed that I had not heard from Woods of Castleton. I began to worry about my place on the waitlist and whether it was corrected by Dakota. I ended up looking for other apartments in the area and found a much cheaper option that was in much better shape than the walk-thru that Woods of Castleton provides on their website. I spent another $200 to apply and hold my place at this new apartment complex. The time came to ask for my money back from Woods of Castleton, but it did not prove to be easy. It is easy for them to receive money, but difficult to give it back.When I called Woods of Castleton, I again spoke with Dakota. After some conversation, she understood that I wanted my money back. Dakota put me on a brief hold and came back offering me a different type of 1 bed/1 bath unit. When I declined the offer, she put me on hold again and said the only amount I could get refunded was $150. She then transferred me to her boss, Brie.After a cordial conversation with Brie, I noticed that she began to raise her voice. At that time, I let her talk as much as she wanted. After all, when someone feels cornered and has no argument, they begin to go in circles and raise their voice. It does not make the situation better to raise my voice at Brie and engage in child's play. I heard her the numerous times that she said that my application fee of $50 was non-refundable, but here was where her argument fell off. The contract does not mention, at any point, that being waitlisted for the wrong apartment (remember I said there was no option to select the unit I wanted?) was not refundable. Brie reached her breaking point and hung up on me after saying that I was going in circles. However, the person repeating the same words over and over despite different arguments thrown at them was Brie. Brie is unprofessional, careless, and is quick to anger. Please keep this in mind if you decide to apply and are lucky enough to speak to Brie.Woods of Castleton's application is generalized and not specific. Even if Woods of Castleton makes a mistake in forcing you to be waitlisted for the wrong unit, they will gladly keep any funds that they can in their pockets.I would like the remainder of the money I paid back, but Woods of Castleton is making it difficult. My goal in sharing my story is not to get back at them. Rather my goal is to caution others in the same position that I was in. You may be looking for your next home, but understand that if the person in charge (Brie), treats you with utter disrespect and lack of professionalism, you will be stuck paying for an apartment at a complex that cares more about retaining as much funds in their hands than caring for the people that live there. Please pay attention to how the staff treats you as a potential client, and understand that it will not get better once you are under contract. I understand that Woods of Castleton will reply to this review, and this next part is for Brie and her staff: Nothing you say will justify how you treated me. In a few years, I will forget what you said, but I will never forget how you made me feel. I hope you have a nice day, Brie and Dakota.

UNDER NEW MANAGEMENT AS OF 2017. Wonderful community upgrades as well as new interiors. Apartment renovations include new flooring, some new appliances, new windows and patio doors, and washer/dryer connections! The old siding has been replaced by a beautiful bright blue color. Several amenities offered as well as a brand new state-of-the-art fitness center! Wonderful friendly staff and quiet neighborhood close to the mall, community hospital, and not far from downtown or broad ripple.

I've been living here for almost 2 yrs and love it. The manager and staff are awesome! Before you can even report an issue she's all over it. I'd recommend this complex to everyone.