Wellington Fishers Banquet and Conference Center

Came out here for my sisters business Christmas party. We had a blast. The outside of the building is pretty. Situated by a hotel in Fishers, it is not far from the 96th street exit off I-69. For a banquet/conference center, I don't think the parking is ample for a huge event but they do have parking spots available in front and on the side of the building. Walking in, the Christmas decor was very elegant. Christmas trees were around the inside and seating for an intimate gathering was available. To the left was a coat rack and the restrooms. The women's restroom had a cute seating area with a full body mirror, very relaxing. Many stalls were accessible. Straight back from the entrance was the banquet/conference room. Round tables and chairs were available for dining, decorated with white table cloths and red napkins showing Christmas spirit. The food was located to the left of the dining tables, situated on a long table in food warmers. When it was time to eat, we formed in a line on both sides of the long table and served ourselves. They had roast beef on the end in which a worker would cut a slice if wanted and place on your dinner plate. The food was fantastic. We had salad, summer squash and zucchini mix, roasted potatoes, chicken cordon blue, rolls, and roast beef. Someone was vegetarian and they accommodated her by providing a full veggie dinner. Drinks available throughout the night included coke, sprite, Diet Coke, lemonade, and water. Wine was offered with our meal. We were also provided with 2 complimentary drink tickets for a choice of wine or beer. A cash bar was also a offered, though selections were limited. The facility did not provide dessert, but my sisters company had cupcakes, cookies, and slices of cake to accommodate any sweet tooth. Workers would come around once plates were cleared to pick up and clean the table. During the event, they were around periodically to ensure everything was going in order and when help was necessary. The party lasted for 4 hours and it was so fun! I'm glad I was able to go and check out a new event center.

I want to preface this review by encouraging you to do your research and read all the Google reviews on this business, and read this one in its entirety. Working with Cami and The Wellington pushed us over the edge and this was the worst service industry experience ever making a trip to the BMV look like a dream vacation in comparison. This review is our 100% honest recap of our experiences. We share so others may not fall victim to these horrific and unethical business practices. We also want to share that we would not be writing this review had Cami, the owner of The Wellington, taken ownership for her mistakes, tried to make them right or apologized to us at all during the process. We had our wedding reception at The Ambassador House in Fishers. This venue is owned by the City of Fishers. Cami and The Wellington have a contract with the city to manage and execute events at the venue. As a result of choosing this venue, we had to work with The Wellington catering and Cami as our event coordinator. Working with Cami was an absolute nightmare from day 1 and if we had to do it all over again we wouldn't go near anything associated with The Wellington. Its unfortunate because The Ambassador House is a BEAUTIFUL venue and event space. If the City of Fishers continues their contract with The Wellington we would not recommend this venue. Once planning started, all of our meetings we had to setup ourselves. We reached out to confirm one meeting the day prior and heard nothing back. She ended up cancelling the day-of citing it was too cold outside and she "wore the wrong shoes for the conditions today". The bride called her after receiving the email stating the cancelation to inquire why and Cami brought the bride to tears interrupting her and berating her for even questioning her last minute cancelation. At another, when questioned about why she didn't have the linens for us to see, she blamed us, stating that we changed our linens multiple times and she didn't know what to bring. This is an absolute lie. We NEVER changed our linens or color scheme. When we tried to defend ourselves with this, we again, were met with hostility, her interrupting us and berating us. When this started to happen, the father of the groom stepped in to mediate as she interrupted the bride and mother of the groom already. Cami refused to answer simple questions or take ownership for her mistake and engaged in a shouting match with us, her customers. We ended up picking out linens from a small book with tiny swatches, never seeing the full linens until the day-of our wedding. Looking at them, we wouldn't have chosen a couple had we had the opportunity to have an actual linen meeting. During ALL of our meetings Cami was incredibly disorganized. It seemed as if she was taking notes, but when we would receive our proposals, nothing we talked about in the meetings was ever reflected. Because of her lack of detail, we were tasked to track it all ourselves, as we could not trust her to pay attention and make sure things would be taken care of. As a result, over a period of several months, it took 7 proposals for Cami to get everything correct. We can assure you, this was not because we changed our minds so many times. She would not use the same proposal and update it as we made corrections. Instead she started fresh every single time leaving us to decipher what was left from before, what changed, and what was no longer listed. By doing this had we not been detailed she would have charged us an additional $3,000+ due to her lack of organization. The day-of the wedding again she exhibited she didn't pay attention to details. She had no idea where our cards and gifts table or guest tables went or what time anything was happening. She asked our set up team multiple questions throughout the day, our DJ could never find her to ensure the buffet was ready for him to release tables for dinner, our cutting cake wasn't put on the floor and our bridal party had to run it out right before grand entrances, and we had to personally find her to get the bottle of champagne we purchased for our toast. After the wedding, several of our guests mentioned that the servers were extremely rude. We witnessed one of the servers walking by a guest, bumping into her and knocking her water glass out of her hand. The server did not stop to apologize, clearing knowing what she had done, even after we yelled out. At the end of the day, our wedding reception went okay. However, reflecting on the last several months, we feel as though we were robbed of the joy of planning our wedding due to Cami. She is untrustworthy, unethical, defensive, and unapologetic to her customers. It's unfortunate we write this review, but this is our story and we hope by sharing it in detail we can spare others from being robbed of the joys that come with planning for their special day.

No complaints for a long meeting in one of the smaller conference. It was BYOAVE (Bring Your Own Audio Visual Equipment) although I assume you could request they supply if needed (?)Staff was nice, lunch was very good, and I probably drank a jug of coffee on my own. Would certainly come back for another meeting here.

Although the location was nice, the owner was rude, belittling and I have a few other descriptive words, and I am not sure if I want to delve into it at the moment.In addition, the banquet included plates and silverware and there were not enough! People at the end were using plastic everything. I need to write up every single reason why this place deserves ZERO STARS, but I need to write it eloquently and make sure I include everything. Needless to say, our annual banquets will not be held here again.

Attended continuing education conference. Facilities were basic but met the needs. Could use a spruce up to brighten. Food was disappointing and would recommend not going with plated options. Restrooms were clean.

This is the place to be in Indy for all your bridal and company needs! I've gotten the pleasure to hold several events at the Wellington and will continue to. Cami and Kalyn are super helpful at planning my events and always willing to go above and beyond. The food and service is A+ and chef Paul is hands down one of the most creative and best chefs in Indiana. Overall I always leave pleased and excited for my next event! Give them a call!

BUYER BEWARE! What you see is not what you get. You will get a very nice room but will be nickel and dime if you want that should come with any standard event center. The reason I gave it one star is to warn people of the lack of professionalism of the person who manages the place. Her lack of transparency regarding the true price of your event will leave you frustrated and angry. Be ready to be charged for the use of technology that is standard in most places or for water glasses that should be available to guests.Details are important when planning any event and having a trusted manager whom you can depend for quality service before and during the event is essential. Unfortunately, you will not find that at the Wellington.

DON'T even consider using this facility for any of your events unless the staff like Tina and Lexi stay employed there and they get a new owner to replace Cami!! Cami is not to be trusted and your experience working with her will be VERY unpleasant!!!PERSONALITY: I have never met a business owner who is not only so UNORGANIZED but lacks true social grace!!! My crew even started to call her "Little Hitler"! I can excuse, accept, and understand how things can go wrong or misunderstood, but attitude with owning your own mistakes, not blaming your customers and making your customers feel welcomed and appreciated is EVERYTHING!!!!!!! On the day of our daughter's wedding I regretted giving this owner 30 days prior, a single cent of our hard earned money!!!!!! PROPOSALS/CONTRACT:As time moved forward after initially deciding to use the venue and after receiving a proposal, we went thru SEVERAL versions of contracts. Contracts that lack A LOT of detail and version control!! The price at one time even DOUBLED! Every time we discussed details we were made to feel like we were the cause of confusion for changing our mind but in reality certain details were decided and noted on their end but somehow lost. PERSONNEL: During the course of 10 months of planning our event, we worked with 3 different staff members inconsistently, one being the owner, Cami and 2 others who no longer work with her (not Lexi or Tina). Therefore, when communicating with them via email to properly document our Q & A's we never knew who we were going to get to help us. We would cc all of them and our group on our end but would never get a consistent response to include all of us in order to keep things moving clearly with us all on the "same page". Lexi seemed to be the only one who knew how to properly respond to emails you include all of us (customers). Cami gave the excuse as if it was our fault that she couldn't respond properly keeping us all included in the emails. She even asked if we were still set to have rehearsal at the facility the night before when we had already discussed that the ceremony wasn't going to be at the venue before the reception. It was a good thing I showed up the day before to view the set up too because there were a number of errors with the setup including a buffet table even though the reception was contracted as a plated meal, not buffet! FOOD: The food during the taste testing (which was offered after we signed the contract!!!) was a lot tastier then. Perhaps Cami's attitude put a sour taste in my mouth the day of the wedding. The food was also a little cold too, barely warm. FACILITY: I'd have to say that the venue is pretty but we were "nickled & dimed" for every little thing. When we first saw it the ceiling drapery was/lights were up and we were told that and other decorative details came with the facility. What we were not told was that there would be an additional fee for them. Such as $500 for the ceiling drapery with lights and that supposedly was half the cost!!!! We were also NOT told we would have any glassware at our table to be included with our place setting. So our guest were forced to get up and down to serve THEMSELVES water that was placed at the bar! We paid for a seated meal and the meal felt like a $15.00 meal with a plastic cup!! Two special cake toppers after the event also went missing and can't be found! SOUND SYSTEM:We paid &150.00 for the use of the projector and Cami said she'd throw in the sound. Something we failed to get in writing because she completely forgot about offering that set up. So on the day of the wedding she yelled at my sister and nephew for attempting to hook up the sound system. Then told me I had to pay for it as I was trying to have a good time with our 130 guests. Cami then gave my sister a BAD attitude again because she asked the DJ if it would be ok to use his microphone for our video. As I've always said...."It all starts from the top!" While I realize that running a business isn't at all easy (we personally own 2 small businesses too), my hope is that this feedback helps others avoid using this venue if Cami's attitude and organizational skills don't improve SIGNIFICANTLY!!!

The final price was significantly higher than initial estimate. The sales lady has significant room for improvement in personal relationsThey did try to cheat me big time and almost succeeded

Stunning place. 5'stars for the .food and great service. The staff and owners are spectacular. I highly recommend!