U Paint Pottery Studio

I really hate to do this because I have been a loyal customer for years now and have so many beautiful pieces of art for my children that I cherish, but I have to leave because how my family and I were treated yesterday was beyond rude. It was a busy day, and my family of five came in with my two daughters and my husband carrying our son in a car seat. Only one table was left, and it was a six-top table, which we were so excited to see was available because it would have been perfect for us, as we are a family of five and had a car seat with us. However, upon arrival, we were greeted with a glare from one of the staff members, who was seemingly guarding the table. I looked up and asked politely, "Is it okay if we sit here?" Even though I know the rules are that you can sit anywhere, she said, "We are really busy right now, so I would like to reserve this for another family, but you can use this one," and pointed us to the tiny four-seat table right beside it, which was covered in paint and needed to be cleaned. It was still in use, as we saw the person stand up and walk away to get supplies moments before.I then said, "That's too small for us," and she responded, "I can pull up another seat," while my husband just wanted to put down the heavy car seat and baby he was holding. I asked, "So we aren't allowed to sit here?" and she replied, "No, but you can sit here if you would like," again pointing to the four-top table covered in paint that was still in use. This left us no choice but to leave. She saw us all leaving disappointed and did not once try to correct her mistake or her behavior.After we put all the kids back into the van, I came back in to talk to the manager about what had just happened. While I was speaking to the manager, the staff member continued to stand behind the manager, glaring at me with a mean look--without apologizing once. I told the other two women how I was unable to celebrate my one-year-old's birthday and make him a plate, and how we were planning on spending at least $70 or $80. They were very respectful and kind, apologized for her mistakes, welcomed us, and said they would love to have us back to paint. They tried their best to correct the other staff member's mistake. While they were apologizing, the staff member stood silently behind them, giving me a mean look! I am only giving a two-star review instead of one star because of those two women, who were kind, receptive, and tried to correct the situation.I went back to the car afterward and asked my husband if he wanted to go back in. He said, "No, I got a really bad vibe as soon as I walked in there," and when I asked if we could try again next weekend, he said, "Maybe we should go somewhere else." I just felt terrible because all of us were so excited, and that one staff member ruined everything for everyone by refusing to let us sit at the last table and treating us terribly. I really think she needs to be fired if she doesn't learn how to treat customers better because if it weren't for her, this would be a five-star place for kids. She went out of her way to refuse us service, saw how much she upset me and my family, and could not have cared less. She was given several opportunities to correct her mistake, but she chose to glare at me from the moment I came in until the moment I left. I was super polite! This woman needs to be spoken to--I wish I had gotten her name. Everything and everyone else was great, and it's a shame how much damage one person can cause with their attitude toward customers.I will be returning, and if things go back to the way they were before I met that staff member, they will be receiving a five-star review from me, as I have always raved about them. But you need to make sure your staff treats customers with kindness and respect, not push out paying customers and make up rules that don't even exist while refusing to let people sit down and guarding tables for families that don't exist. We were the perfect-sized family for that table she refused, and I'm sure no other family came to fill that table that day that was a family of five or more. So what she did was very unnecessary and unkind, acting as if we weren't good enough to sit at that table and pointing to a dirty one we kept saying we did not want to use that was in use. She acted as if there was arranged seating and deliberately refused to let us sit down, even though we all stood around the table and she saw my husband holding the heavy car seat with the baby, and could not have cared less when we left.I hope they find a better replacement for this staff member, Sincerely,April Perkins

This is your typical paint a pottery shop. It is located in a small strip mall and has an adaquate parking lot that it shares with the other businesses in the mall. They have a large working area for patrons to paint and a wide selection of pottery to chose from including bowls, plates, figurines, trays, and seasonal items.The staff there is very friendly and helpful. They have a couple of private rooms that can be reserved for private events such as birthday parties or bridal showers. I reserved one of the rooms for a birthday party. I was so very easy. Everything went off as scheduled and their were no issues. I am sure that you are aware, but just reminding you that you have to return about 3 days after painting, to return to the shop to pick it up. Each individual in a group can pick up the item or a person can pick them up for some or all.My items were ready for pick up when I was told that they would be ready.My littles were very happy with their product. Some may see this as being a pit pricy though. Just keep in mind that you are paying not only for the product, but for the experience as well.I would recommend this place for a group event, or as something specail to do. My experience was nothing but positive here.

I was looking for something fun for my kids to do over fall fall break. The projects are a bit expensive. They have a huge selection of items to choose from. Once we chose a project, the staff was knowledgeable and told us about paints and other things. They were great. It took about two hours for us to finish our projects and then we had to pick them up the next week. My boys had a great time.

We visited here over the weekend for my sisters birthday party. They rented a private room for the group and allowed outside food, drinks and decorations. The staff were informative and friendly explaining the process. You will pick out the ceramic you want to paint, prices range anywhere between $1-100 depending on the ceramic. I chose a prism shaped plant holder to paint. They had plenty of glazes, colors, brushes, stencils and stamps to choose from to help make the design you want. It was super fun and relaxing activity to participate in.

I knew I wanted to do a craft night for my birthday and decided to try pottery painting as I have done it before. My husband called and reserved us a room which we were allowed to bring in food/decorations. When we arrived- the staff member went over the process with us. You can pick from a variety of pieces ranging from $5- $100. There is so much to choose from and get creative with. I chose a planter that was medium size which was $40. You pay for your pieces then get to start painting. They have all the tools/ materials ready for you. I loved how my planter came out! The staff were friendly and the items were ready the day they said they would be. I would recommend coming here for a visit for a fun craft event

We had a blast at U Paint Pottery! My son (7) and I went one afternoon on his fall break. They have a ton of different options for painting and some of the items can get a bit pricey but it's definitely worth it! The staff is so helpful with the process and walking you through everything. We had so much fun and we were so excited to see the finished product.

The service is great at this location. Staff if very helpful and knowledgeable. They have wide variety of pottery to choose from. So many colors to pick from also. This is my second time at this location. This time was for a birthday party and the room was nice and quiet.

Love this place! Great date night location or meeting up with friends! Friendly and helpful workers! They have so many options and I've been so many times!

Signed my girls up for Squishmallow Camp. Very misleading. Shows a girl holding a Squishmallow. Expensive to say the least. While signing them in I mentioned the Squishmallow they get to take home, nothing was said. The girls said they talked about it the entire time and none if the workers said anything. I get there to pick them up and the workers say no they don't get a Squishmallow. They got to paint a pottery piece like the boboa squish. Ok so after reading the description again I see it is 100% my mistake and I misread but I fully think it is misleading and they had several opportunities to help correct our misunderstanding.

My daughter and I love this studio. The employees are kind, informative, and helpful. It's fun to be able to pick your pottery and use the paints on site to create your own unique piece. We have been here several times and each time has been great. I appreciate the "homeschool days" that are set aside during the school day. It's fun to see friends and paint together. All supplies are provided and there are fun glazes and different size paint brushes. If you're looking for a fun place to go and paint that has a quick turn around, go here. You'll love it.